Latest Vacancies at Paga Nigeria

Location: Yaba, Lagos
Department: Sales & Distribution
Employment Type: Full-Time
Career Level:  Grade 5
Sector: Financial Institution
Reports to: Inside Sales Manager, Lagos Region

About The Role

• The Inside Sales Consultant (ISC) is responsible for managing the existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills.
• Furthermore, the ideal candidate must be able to converts pre-qualified sales leads, generate new businesses, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer service experience.

Primary Responsibilites

• Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services
• Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued
• Engage in active listening with agents, confirming or clarifying information and diffusing angry agent as needed
• Build lasting relationships with agents based on trust and reliability
• Utilize software, database, script, and tools appropriately to achieve results
• Understand and strive to meet  and exceed Inside sales call metrics while providing excellent and consistent customer service
• Make sales or recommendations for products or services that may better suit agent needs
• Take part in training and other learning opportunities to expand knowledge of the company and position
• Adhere to all company policies and procedures by maintaining records of the telephonic communications and interactions using the available tools/applications.

Knowledge and Skill Requirements

• Bachelor’s Degree from an accredited university or college
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Excellent use of Freshdesk & Xcally tools
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service.

Key Competencies:

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills.

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Location: Suleja, Niger
Department: Sales & Distribution
Employment Type: Full-Time
Career Level:  Grade 5
Sector: Financial Institution
Reports to: State Manager, North Region

About The Role

• The Field Sales Consultant (FSC) oversees assigned areas to deliver all commercial targets in their territory.
• The FSC is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
• The FSC manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets. 

Primary Responsibilites

• Achievement of commercial targets set for the territory
• A Field Sales Consultant has ownership for achieving the overall commercial targets set for all areas within their territory.
• These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.
• Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory
• Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
• Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
• Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
• Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.
• Representing Paga in the assigned territory
• Verify agent outlet before account is created.
• Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
• Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
• Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.

Knowledge and Skill Requirements

• Bachelor's Degree from an accredited university or college 
• 2 - 3 years of experience in FMCG sales
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service.

Key Competencies:

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills.

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Department: Sales & Distribution
Employment Type: Full-Time
Sector: Financial Institution
Career Level:  Grade 8
Reports To: Regional Manager, Lagos Region

About The Role

• The Sales Administrator will work closely to assist the regional manager, state Managers, field Sales Consultants, and sales management team to coordinate, analyze, organize, and report lead generation activity, assist in enabling the productivity and performance of the Sales team as well as a variety of other tasks requested efficiently and effectively.

Primary Responsibilites
Sales Team Administration:

• Processing Regional Agent Account:
• Ensure that the sales team submit the required agent registration kit and KYC document.
• Process account creation request
• Ensure all records are adequately maintained
• Effective distribution and management of branding/merchandising materials
• Procure and retire regional float with RM approval

Sales Support

• Ensure good team building to enhance work productivity
• Organise and facilitate team meetings
• Organise and facilitate agent meeting, forum, info session etc
• Conduct out-bound calls to inactive and low transacting agents
• Work with team in prompt resolution of agent queries/issues

Knowledge And Skill Requirements

• Bachelor's Degree or HND or equivalent
• Strong knowledge of MS Office tools
• Support experience in a professional services, sales and marketing environment
• Knowledge of standard administrative practices and procedures.

Key Competencies:

• Attention to details
• Customer service skills
• Writing and verbal skills
• Organisational skills
• Administrative skills
• Excellent Interpersonal skills
• Problem solving skills
• Empathy.