Inside Sales Consultant (Sales & Distribution) at Pagatech Limited

Location: Yaba, Lagos
Department: Sales & Distribution
Employment Type: Full-Time
Career Level:  Grade 5
Sector: Financial Institution
Reports to: Inside Sales Manager, Lagos Region

About The Role

• The Inside Sales Consultant (ISC) is responsible for managing the existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills.
• Furthermore, the ideal candidate must be able to converts pre-qualified sales leads, generate new businesses, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer service experience.

Primary Responsibilites

• Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services
• Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued
• Engage in active listening with agents, confirming or clarifying information and diffusing angry agent as needed
• Build lasting relationships with agents based on trust and reliability
• Utilize software, database, script, and tools appropriately to achieve results
• Understand and strive to meet  and exceed Inside sales call metrics while providing excellent and consistent customer service
• Make sales or recommendations for products or services that may better suit agent needs
• Take part in training and other learning opportunities to expand knowledge of the company and position
• Adhere to all company policies and procedures by maintaining records of the telephonic communications and interactions using the available tools/applications.

Knowledge and Skill Requirements

• Bachelor’s Degree from an accredited university or college
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Excellent use of Freshdesk & Xcally tools
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service.

Key Competencies:

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills.