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Responsibilities

• Ensure policies, controls, and security practices are aligned with business goals and regulatory compliance.
• Define, implement, and maintain IT processes derived from security policies.
• Oversee compliance with industry standards, local regulations, and internal security frameworks.
• Translate security risks into clear business impacts for senior leadership and stakeholders.
• Work closely with risk, compliance, and IT teams to monitor adherence to security requirements.
• Contribute to security awareness initiatives and governance reporting.
• Support audit processes, remediation efforts, and continuous improvement of security posture.

Qualifications

Education & Certifications

• 4-year IT-related degree (mandatory).
• CISM and CISSP certifications (required).

Experience

• 7 years of experience in the cybersecurity domain.
• Proven track record in defining IT processes, aligning them with policies, and ensuring compliance with local and industry regulations.

Core Skills & Competencies

• Strong expertise in security governance, risk, and compliance.
• Ability to translate technical security risks into business language.
• Excellent stakeholder engagement and communication skills.
• Strategic mindset with attention to regulatory and operational requirements.
• Proactive approach to identifying gaps and recommending improvements.

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Responsibilities

• Design, lead, and continuously improve the training strategy for operations teams, aligned with business goals, service standards, and regulatory requirements.
• Lead the strategy, implementation, and ongoing management of the organization's knowledge management system (KMS).
• Oversee the development and delivery of onboarding, role-based, and cross-functional training programs to support growth, quality, and efficiency.
• Identify learning gaps and implement competency-based learning paths and certification frameworks.
• Establish training metrics, track outcomes, and measure effectiveness through KPIs, feedback, and performance data.
• Own and govern the operations knowledge base, ensuring content is current, structured, accurate, and easy to navigate.
• Promote a self-service culture by improving knowledge accessibility and usability for frontline teams.
• Act as a change agent during process rollouts, system upgrades, or new platform releases by delivering enablement strategies that ensure successful knowledge sharing and adoption.
• Collaborate with department heads, vendors, and SMEs to identify knowledge gaps and training opportunities.
• Serve as the central point of contact for all training and knowledge-related inquiries.

Qualifications

Education & Certifications

• Bachelor’s degree in Knowledge Management, Information Science, or related field.
• Experience with Learning Management Systems (LMS) administration.
• Familiarity with UX/UI principles for designing intuitive knowledge portals.
• Certified Professional in Learning and Performance (CPLP) – ATD.
• Knowledge-Centered Service (KCS) Certification – Consortium for Service Innovation.
• Certified Knowledge Manager (CKM) – KM Institute.
• Instructional Design Certification – ATD or equivalent.
• ServiceNow Certified Implementation Specialist – Knowledge Management (preferred if using ServiceNow).
• Microsoft Certified: SharePoint Administrator Associate (preferred if using SharePoint).
• ITIL Foundation (for process alignment and service management).

Experience & Skills

• 7+ years of experience in training, knowledge management, or learning & development, with at least 3 years in a leadership or strategic role.
• Proven success designing and leading training programs and knowledge strategies at scale in a fintech, digital services, or high-volume operations environment.
• Strong background in managing or governing knowledge bases, SOP libraries, and structured content.
• Expertise in managing and optimizing Knowledge Management Systems (KMS) such as Confluence, SharePoint, or ServiceNow Knowledge.

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Responsibilities

• Maintain and update configuration items (CIs) in the CMDB, ensuring accuracy, completeness, and traceability.
• Define and enforce CI relationships, attributes, and lifecycle states.
• Collaborate with service owners and infrastructure teams to validate and reconcile configuration data.
• Manage configuration and integration of third-party software and services across environments.
• Ensure third-party configurations align with internal standards and security policies.
• Track and document dependencies, licenses, and support agreements for third-party products.
• Ensure configuration practices comply with ITIL, ISO 27001, SOC 2, and other relevant standards.
• Support internal and external audits by providing validated configuration data and documentation.
• Monitor configuration drift and implement corrective actions.
• Use tools like ServiceNow CMDB, BMC Remedy, or similar platforms for configuration management.
• Automate configuration discovery and updates using scripts or integration tools (e.g., Ansible, Python, REST APIs).
• Integrate CMDB with asset management, change management, and monitoring systems.
• Work closely with IT operations, DevOps, security, and vendor management teams.
• Provide support for incident and problem management by supplying accurate configuration data.
• Participate in change advisory boards (CABs) and risk assessments.

Qualifications

Education & Certifications

• 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
• Information Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional/Master (preferred).
• ServiceNow Certified System Administrator.
• HashiCorp Certified: Terraform Associate.
• Red Hat Certified Specialist in Ansible Automation.
• Python Institute – PCEP or PCAP.
• Certified Information Systems Auditor (CISA).
• BMC Remedy Administrator Certification (if applicable).
• CompTIA Server+ or Linux+ (for infrastructure fundamentals).

Experience & Skills

• 4+ years of experience in configuration management, infrastructure engineering, or IT operations.
• Strong experience with CMDB platforms (e.g., ServiceNow, BMC Remedy).
• Familiarity with third-party software lifecycle and vendor management.
• Proficiency in scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Terraform).
• Familiarity with ITIL framework and service management principles.
• Strong analytical and problem-solving abilities with attention to detail and accuracy.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, high-compliance environment.
• Entrepreneurial spirit, self-driven, and able to motivate a fast-paced team.
• Experience working across diverse cultures and geographies; Pan-African multicultural experience is advantageous.
• Knowledge of IT operations SLA management.

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Responsibilities

Software Design & Development

• Design, develop, and maintain scalable, secure, and performant applications and services.
• Translate business and technical requirements into robust architecture and clean code.
• Drive adoption of modern engineering practices (CI/CD, TDD/BDD, DevOps, cloud-native development).
• Contribute to system architecture and technical roadmaps in collaboration with architects and managers.

Technical Leadership & Mentorship

• Act as a technical mentor to junior and mid-level engineers.
• Lead code reviews, technical discussions, and design workshops.
• Set and enforce coding standards, design patterns, and best practices.
• Provide technical input on project estimations, planning, and delivery.

Systems Integration & Collaboration

• Work closely with backend, frontend, mobile, and integration teams to deliver end-to-end solutions.
• Partner with product managers and architects to refine requirements and shape features.
• Ensure solutions are aligned with enterprise engineering governance, compliance, and security frameworks.

Quality, Testing & Security

• Build unit, integration, and performance tests to ensure product reliability.
• Implement secure coding practices, ensuring compliance with enterprise and regulatory standards.
• Collaborate with QA/DevOps teams to ensure continuous delivery and operational readiness.

Continuous Improvement & Innovation

• Research and propose adoption of new tools, frameworks, and technologies.
• Drive innovation in automation, performance optimization, and software scalability.
• Advocate for engineering excellence and knowledge sharing across teams.

Qualifications

Education & Certifications

• Bachelor’s degree in computer science, Software Engineering, or related technical discipline (mandatory).
• Postgraduate qualification (MSc in Software/IT, MBA for leadership growth) – advantageous.
• Professional Certifications (optional/advantageous):
• Cloud Certifications (AWS, Azure, GCP)
• DevOps/CI-CD tools (Docker, Kubernetes, Jenkins)
• Security Certifications (CSSLP, cloud security)
• Specialized frameworks/languages certifications depending on stack (e.g., Node, Java, React)

Experience

• 8–10 years’ experience in software engineering roles.
• Proven expertise in designing and building production-grade applications.
• Experience working with cloud-native architectures, APIs, and microservices.
• Hands-on experience with databases (SQL/NoSQL), distributed systems, and message queues.
• Exposure to DevOps practices, CI/CD pipelines, and containerized deployments.
• Prior work in regulated industries (banking, fintech, telecom, healthcare) is advantageous.

Core Skills & Competencies

• Strong programming skills in core languages (e.g., Node, JavaScript/TypeScript, React Native).
• Expertise in data structures, algorithms, and system design.
• Strong understanding of APIs, integration patterns, and cloud platforms.
• Excellent problem-solving, debugging, and optimization skills.
• Ability to collaborate in cross-functional teams and communicate complex technical concepts.
• Mindset of ownership, accountability, and continuous learning.

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Responsibilities

Strategy & Leadership

• Define and execute the DevOps strategy and roadmap for the enterprise.
• Champion a DevSecOps culture, embedding security and compliance into every stage of the SDLC.
• Partner with engineering managers, architects, and product leaders to improve delivery velocity, resilience, and platform reliability.
• Lead modernization initiatives such as cloud-native infrastructure, container orchestration, and infrastructure-as-code.

Platform & Delivery Enablement

• Own and manage CI/CD pipelines, build/release processes, and automation frameworks.
• Ensure observability, monitoring, and logging frameworks are in place for all applications and services.
• Drive adoption of infrastructure-as-code (Terraform, Ansible, CloudFormation).
• Oversee the deployment and scaling of systems across multi-cloud and hybrid environments.
• Manage platform reliability practices (SRE principles, SLIs/SLOs/SLAs).

Governance, Risk & Compliance

• Ensure DevOps practices comply with security, regulatory, and data protection standards.
• Implement disaster recovery, business continuity, and incident response frameworks.
• Govern access management, secrets management, and secure configuration management.
• Align DevOps operations with enterprise ITIL and GRC frameworks.

Leadership & People Development

• Lead, coach, and mentor DevOps engineers, site reliability engineers (SREs), and automation specialists.
• Foster a culture of automation, collaboration, and continuous improvement.
• Develop career pathways and succession planning for DevOps talent.
• Encourage knowledge sharing, cross-training, and innovation across DevOps teams.

Stakeholder & Vendor Management

• Collaborate with engineering, QA, and security managers to deliver end-to-end platform reliability.
• Manage relationships with cloud providers, DevOps tooling vendors, and third-party partners.
• Represent DevOps in architecture boards, engineering forums, and executive updates.
• Drive cost optimization and value realization from cloud and DevOps investments.

Qualifications

Education & Certifications

• Bachelor’s degree in computer science, Software Engineering, Information Systems, or related field (mandatory).
• Postgraduate qualification (MBA, MSc in IT/Engineering) – advantageous.
• Professional Certifications (preferred/required): AWS Certified DevOps Engineer, Azure DevOps Engineer, Google Professional Cloud DevOps Engineer; Kubernetes certifications (CKA, CKAD); Infrastructure-as-Code tools (Terraform, Ansible, Puppet, Chef); Security/Compliance certifications (CISSP, CISM, cloud security); Agile/SAFe certifications (Scrum Master, SAFe Practitioner).

Experience

• 8–12 years’ experience in DevOps, cloud engineering, or infrastructure roles, with at least 3–5 years in a leadership capacity.
• Proven experience building and scaling DevOps practices in enterprise or fintech environments.
• Hands-on expertise with CI/CD, automation, container orchestration (Kubernetes, Docker), and monitoring tools.
• Strong background in cloud-native architectures and hybrid cloud platforms.
• Experience implementing SRE practices, observability, and incident response frameworks.
• Familiarity with regulated industries (banking, fintech, telecom, healthcare) preferred.

Core Skills & Competencies

• Deep expertise in DevOps tools, cloud infrastructure, and automation practices.
• Strong leadership and people management skills, with a proven ability to grow high-performing DevOps teams.
• Excellent knowledge of security, compliance, and governance in DevOps.
• Strong stakeholder engagement and communication skills.
• Ability to balance innovation, speed-to-market, and operational stability.

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Job Summary

• We're seeking a Scrum Master to facilitate agile ceremonies, coach platform-focused teams on agile principles, remove impediments, and ensure delivery excellence across multiple squads.
• This role supports the delivery of high-impact digital products and services.
• The ideal candidate combines agile expertise with strong collaboration skills to enable seamless coordination across technical teams and platforms.

 Responsibilities

• Facilitate all Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Guide and coach teams on Agile/Scrum practices and values.
• Remove impediments and foster a culture of continuous improvement.
• Track and report team metrics (velocity, burndown charts, etc.) to stakeholders.
• Collaborate with Product Owners to ensure a well-groomed and prioritized backlog.
• Support cross-functional coordination and dependency management.
• Champion agile adoption across the organization and mentor junior Scrum Masters.
• Ensure alignment with enterprise delivery frameworks and governance.

Qualifications Education & Certifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
• Scrum Master certification (CSM, PSM I/II) preferred.
• Agile certifications such as SAFe Agilist or PMI-ACP are advantageous.

Experience & Skills:

• 3+ years of experience as a Scrum Master in a technology or fintech environment.
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe).
• Experience working with APIs, microservices, and digital channels is a plus.
• Proficiency in Agile tools (e.g., Jira, Azure DevOps, Confluence).
• Excellent facilitation, coaching, and conflict-resolution skills.
• Strong stakeholder engagement and communication abilities.

Personal Attributes:

• Proactive and solution-oriented mindset.
• Empathetic leadership and team-building skills.
• High emotional intelligence and adaptability.
• Strong organizational and time management skills.

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Job Summary

• We're seeking a Security Identity and Access Management (IAM) Specialist to secure and manage digital identities across the enterprise.
• This role is responsible for reviewing system and data access, configuring access policies, and maintaining directory structures to enforce the principle of least privilege.
• The ideal candidate will bring expertise in IAM protocols, directory services, access control models, and identity lifecycle management.

 Responsibilities

• Secure and manage digital identities across enterprise systems.
• Review and validate access to systems, applications, and data.
• Configure access policies and directory structures to enforce least privilege.
• Manage identity lifecycle processes, including provisioning, de-provisioning, and role-based access control.
• Collaborate with security, compliance, and IT teams to meet regulatory and audit requirements.
• Troubleshoot and resolve IAM-related incidents, ensuring minimal disruption to users and services.
• Continuously improve IAM processes, tools, and governance practices.

Qualifications Education & Certifications

• 3-year IT-related degree (mandatory).
• CompTIA Security+, SC-300, and AZ-500 certifications (required).

Experience:

• Minimum 5 years’ experience building and managing IAM systems.
• Hands-on expertise with MS Active Directory / Entra ID (preferred).
• Deep knowledge of IAM protocols (SAML, OAuth, OpenID Connect), directory services, and access control models.
• Experience managing identity lifecycle, user provisioning, and role-based access controls.

Core Skills & Competencie: 

• Strong understanding of IAM best practices, security governance, and compliance requirements.
• Ability to balance security with usability, ensuring minimal friction for end users.
• Excellent problem-solving, communication, and collaboration skills.
• Proactive approach to improving security posture and reducing risk.

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Job Summary

• The Manager: Quality Assurance plays a critical role in ensuring the quality and reliability of digital applications across the enterprise.
• Reporting to the Senior QA Manager, this role is hands-on in building and executing test plans, automating test cases, and validating releases across mobile apps, backend APIs, and cloud-based platforms.
• Working within Agile squads, the QA Manager collaborates closely with developers, product owners, DevOps engineers, and QA team members to ensure high test coverage, early defect detection, and adherence to test governance standards.

 Responsibilities
Test Planning & Execution:

• Design and execute test cases for mobile apps, web apps, APIs, and backend systems.
• Perform functional, regression, UI/UX, automation, and performance testing.
• Log, track, and verify defects to closure, collaborating with developers and DevOps teams.
• Contribute to test planning, review boards, and sprint-based test case refinement.
• Ensure test documentation is complete and aligns with traceability requirements.

Automation & CI/CD Integration:

• Support implementation of test automation scripts.
• Integrate automated tests into CI/CD pipelines using Azure DevOps, Jenkins, GitHub Actions, or similar platforms.
• Work with cloud-based testing environments, including hybrid or DR-ready setups.

Collaboration & Agile Delivery:

• Participate in Agile ceremonies, sprint planning, and backlog grooming.
• Support QA lead in validating cutover activities and ensuring release alignment.
• Actively contribute to cross-functional QA activities to maintain quality standards.

Qualifications Education & Certifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (mandatory).
• Additional training or coursework in software testing or automation is beneficial.
• Professional Certifications (preferred/required): ISTQB Foundation Level (required), Selenium, Appium, Cypress, or Agile Testing certifications (advantageous).

Experience:

• 4 –6 years’ experience in manual, performance, and automated testing.
• Hands-on experience testing mobile apps, web portals, and APIs.
• Proven experience validating Java-based backend APIs, business logic, data integrity, and integration points.
• Exposure to cloud-based environments (e.g., Azure) and hybrid/DR-ready setups.
• Familiarity with CI/CD-integrated testing pipelines and version control platforms (Git, Azure DevOps, GitHub Actions).
• Experience working in Agile/Scrum environments.

Technical Skills:

• Testing & Automation Frameworks: Selenium, Playwright, Appium, JMeter, Katalon, Cypress.
• CI/CD & Test Integration: Azure DevOps, Jenkins, SonarQube, Allure, GitHub Actions.
• Mobile & API Testing: Firebase Test Lab, App Center, Swagger/Postman.
• Test Data & Environment Management: Wire Mock or equivalent middleware for mocking endpoints.

Core Skills & Competencies:

• Strong attention to detail, communication skills, and ownership of test outcomes.
• Ability to balance manual and automated testing while ensuring release quality and regression coverage.
• Skilled in collaboration across development, product, DevOps, and QA teams.
• Proactive mindset with focus on early defect detection, quality governance, and continuous improvement.

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Job Summary

• We're seeking an experienced Senior Software Engineering Manager: Integrations to lead the design, delivery, and governance of integration services and platforms that connect applications, data, and external partners across the enterprise.
• This role ensures seamless, secure, and scalable integrations between core systems, digital channels, backend services, and third-party ecosystems, while adhering to enterprise engineering standards.
• The ideal candidate combines deep technical expertise with leadership, governance, and cross-functional collaboration to drive integration excellence.

 Responsibilities

• Define and execute the enterprise integration roadmap, ensuring alignment with enterprise engineering and business strategies.
• Champion an API-first and event-driven integration approach to enable reusability and speed-to-market.
• Partner with enterprise architecture to set integration standards, frameworks, and design patterns.
• Drive modernization of legacy integrations (ETL, point-to-point) into cloud-native, real-time, and scalable services.
• Oversee the development and management of API gateways, ESBs (Enterprise Service Buses), event streaming platforms, and middleware.
• Ensure integrations are resilient, secure, and optimized for performance.
• Govern API lifecycle management, versioning, and developer onboarding.
• Lead delivery of B2B, B2C, and third-party integrations, including fintech and partner ecosystems.
• Enforce enterprise integration governance across all teams and business domains.
• Ensure compliance with security, data privacy, and regulatory requirements across integration flows.
• Oversee observability frameworks for integration monitoring, logging, and alerting.
• Establish standards for data contracts, schemas, and message exchange formats.
• Lead and mentor integration engineers, architects, and platform specialists.
• Foster a culture of engineering excellence, collaboration, and innovation.
• Develop career pathways and skills growth in APIs, middleware, event streaming, and cloud-native integration technologies.
• Promote cross-team collaboration between backend, mobile, and digital channels to ensure consistency in integration practices.
• Manage relationships with integration platform vendors (e.g., MuleSoft, Apigee, Kafka, Dell Boomi).
• Partner with internal product, backend, and digital teams to deliver seamless end-to-end solutions.
• Represent integration engineering in architecture boards, governance forums, and business-aligned programs.

Qualifications Education

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related discipline (mandatory).
• Postgraduate qualification (MSc in IT/Software, MBA) – advantageous.

Experience:

• 10–12 years’ experience in software/integration engineering, with at least 5+ years in leadership roles.
• Proven experience with enterprise integration platforms, API management, and event-driven architectures.
• Strong background in designing secure, reusable, and high-performance integration services.
• Hands-on experience in cloud-native integration (serverless, containerized services).
• Track record of integrating core enterprise systems (ERP, CRM, Core Banking) with digital and partner ecosystems.
• Experience in vendor management, platform selection, and cost optimization for integration services.

Preferred Certifications:

• API & Integration certifications (MuleSoft Certified Architect, Apigee API Engineer, Kafka Certified Developer).
• Cloud certifications (AWS, Azure, GCP – Integration or Architect tracks).
• Agile / SAFe certifications (Scrum Master, SAFe Practitioner).
• ITIL v4 or governance frameworks – advantageous.

Core Skills & Competencies:

• Deep expertise in integration architectures (API, ESB, EDA, ETL).
• Strong knowledge of data flows, contracts, and service orchestration.
• Leadership and people management skills, with experience developing specialized integration teams.
• Strong communication and stakeholder management across technical and business domains.
• Ability to balance speed-to-market with governance, compliance, and enterprise reusability.