Job Vacancies at iMMAP

Background

• The Nigeria INGO Forum (NIF), established in late 2014, provide a collective platform for international NGOs to coordinate actions, exchange information and advocate for a principled and effective use of aid resources to save and protect the lives of people of concern.
• NIF, hosted by iMMAP, works through its Abuja and Maiduguri offices to provide a coordinated approach through which the INGO community collectively interface with the Government, the UN, donors, and other external stakeholders.
• The Information Management (IM) function within the NIF Secretariat is critical in ensuring NIF effectively fulfills its information sharing mandate to its members and other actors.
• It involves putting in place systems, tools and processes needed to manage data and facilitate an efficient flow of information within its membership and external actors including, donors, government, the UN, media and so on.
• The role manages data, including processing, analysis, and visualisation. In addition, the IM function extends to managing NIF brand and identity.

Description of Duties

• Additionally, the IM Specialist is tasked to improve the accuracy of the data held by INGO Forum and to improve and effectiveness the distribution of materials.
• The IM Specialist will support all goals and strategies of the INGO Forum programme in its work with national partners, international partners and applicable donor agencies.
• The IM Specialist will develop and maintain constant and good contacts with humanitarian partners.

Contact Management:

• Design and develop NIF contact databases, spreadsheets, and mailing lists; effectively manage the plenary and platform mailing lists, including their group chats, and support team members in managing their respective mailing lists.
• Facilitate and ensure the development or introduction of systems, tools, or platforms that would facilitate the automation of our contact management processes.
• Liaise with members, observers, donors, and other partners to ensure that their contacts are regularly updated on our contact databases; and ensure the quality, accuracy and consistency of all contact data.
• Appropriately assign all contacts of our members, observers and external stakeholders to their respective mailing lists as requested.
• Make all contacts available and accessible to the NIF team, and in some cases the members, in a simple spreadsheet format.

Knowledge and Data Management:

• Introduce or oversee the design and development or improvement of data collection tools, databases, and systems required for data management and information dissemination.
• Coordinate the timely data collection from the field, members, and other sources, when needed to support gap analysis, evidence-based advocacies and collective visibility of INGO activities.
• Conduct data cleaning and analyses of available datasets, and produce regular information reports, visualisations, and maps, necessary to facilitate planning, service delivery, collaboration, and decision making.
• Ensure all data collection, storage, retrieval, analysis, and dissemination activities do not harm any individual. This involves applying the necessary guidelines around data protection, including the NDPR and GDPR, to handle sensitive, confidential, or personally identifiable information.
• Coordinate assessment and needs analysis activities, including routine surveys to the Forum members and other stakeholders. Also manage the NIF survey platform and when needed, other tools that facilitate data collection and analysis such as the KoBoToolbox.
• Ensure data from the field, members and other sources is periodically and consistently collected and stored in a way that improve relevancy, availability and compatibility, and is available for regular and ad hoc analyses to support decision making.
• Periodically collect and compile information on INGO activities in support of the Who, What, Where, When, Whom database, and using this information, update stakeholders on progress of joint INGO intervention.
• Regularly review and improve the membership application pack and processes for registering new members and membership renewals.
• Establish, implement, and manage systems that promote knowledge sharing and retention through online collaboration, filing and documentation, video conferencing, among others.

Information Sharing and Visibility:

• Review, improve and manage brand identity for the Forum, including guidelines for application of the Forum's identity on internal and external communication products. Ensure that the brand guidelines are uniformly and consistently followed by the team and stakeholders.
• Using the Forum's brand guidelines, periodically revise or develop standardised tools and reporting templates including but not limited to letterhead, meeting notes, presentation slides, etc. to support daily activities of the Forum.
• Develop and maintain information pack about INGO Forum for new members and arriving INGOs; and provide advisory support on welcome pack for members and partners.
• Utilise available data analysis and visualisation tools, including GIS and Adobe Creative tools, to design and produce infographics, maps and other information products when needed.
• Manage NIF publications; by providing graphical/design supervisory support for various information products, as well as the development of high-quality visual products.
• Summarise key documents (reports, assessments, etc.) and share with the members or partners in easily read format.

Capacity Support:

• Coordinate the dissemination of NIF information management tools, templates and products, including interactive dashboard, snapshots, presentations, and reports, and promote their acceptance and use by staff and within the INGO community.
• Provide liaison support with relevant partners and stakeholders to efficiently compile necessary information in order to respond to external requests.
• Train staff and members on the use of NIF platforms, tools and templates, as well as assist in planning information management activities

Others:

• Perform any additional task assigned by the supervisor

Requirements
Education:

• Graduate of an Institute or University in the field of Information Technology, Information Management or Computer Sciences.
• At least 4 years of working experience with GIS on-field operational level and in a multi-cultural environment.

Experience:

• In-depth knowledge of database and GIS software, and computer networks, Good knowledge of related hardware and peripheral equipment.
• Very good ability in topographical map reading.
• A minimum of 4 years of progressively responsible experience in humanitarian information management, GIS, database management/Administration (familiarity with PHP, HTML or any other programming language), data visualization, or data analysis is required.
• Demonstrated experience of using common survey platforms is required; knowledge of LimeSurvey is an added advantage.
• Demonstrated experience in data collection, data analysis as well as preparing reports and presentations using GIS and other visualisation tools such as Power BI.
• Good working knowledge of MS Exchange server and other email marketing services
• Understanding of data QA/QC processes for information management are essential.
• Possess advanced skills in MS-Access, MS SQL Server, Web design.

Soft skills:

• Ability to coordinate with local administrators, government, NGOs working with community projects and agencies
• Ability to work under pressure and long hours at different locations.
• Flexible and adaptable to any situation.
• Self-reliant and able to work independently.
• Excellent written and oral communication skills, with good command in English required

Programmes:

• ArcGIS
• QGIS
• PHP and HTML
• Microsoft Office and Advance MS Excel skills

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Background

• The incumbent will support and effectively contribute to the initiation, planning, design, development, and implementation of the program in Nigeria.
• The role also involves support for effectively coordinating training and capacity-building interventions at the different stages of the humanitarian training cycle. The incumbent will be based in Maiduguri, and report to the Country Representative for Nigeria and the Africa Desk Officer.
• The incumbent is tasked to develop, review and improve business processes related to the support of humanitarian actors' IM capacity through the Humanitarian Information Analysis Unit (HIAU), which is primarily based in Maiduguri, and includes a permanent IM Officer in Yola and an IM Officer roaming between Maiduguri and Damaturu.
• The incumbent is further responsible for the coordination and implementation of regular and ad hoc capacity-building sessions on IM for humanitarian partners in the BAY states and oversees the internship program for graduated Nigerian nationals in Maiduguri.
• The incumbent will be expected to develop practical, suitable, and innovative solutions for the IM-related challenges faced by the humanitarian sector in its response to the crisis, and will also be involved in the development of projects with existing and new partners and donors.

Description of Duties
Overall Purpose of the role:

• Under the responsibility of the iMMAP Nigeria Country Representative, The Senior IMO - Technical Advisor will supervise and monitor the HIAU and capacity-building staff and their activities in the Borno, Adamawa, and Yobe (BAY) States related to operations implemented in order to ensure donor and internal compliance to regulations and procedures.

Operational:

• The IMO will proactively manage the HIAU and capacity-building staff based in the BAY states and coordinate with operations staff to support project activities' timely and cost-effective implementation.
• The IMO will proactively gather information from sector partners, and government authorities which may be of use to the sector for informing decisions;
• The IMO will identify gaps in current implementing partner participants and will engage with NGOs, and humanitarian and development organizations to restore renew or join participation in data sharing or IM support.
• The IMO will identify barriers to data and information collection, collation, analysis, and sharing.
• The IMO will ensure timely preparation and generation of information products, and support information sharing and dissemination through web platforms, email, and other relevant methods to all relevant humanitarian implementing partners.
• The IMO will adapt appropriate existing IM tools including that available in-country (including from other sectors) and global level. As appropriate, they will design data collection forms, ensuring that the purpose and use of all data collected is clear, easily collectible and collatable, and highlighting where potential problems might arise; organize and manage the data input and initial analysis and presentation of data for the sector;
• The IMO will develop and improve standard formats for, and regular output of publication of, materials and statistics highlighting the humanitarian situation in the country upon request.
• The IMO will facilitate mobile data collection, form development, and data management.
• The IMO will generate statistical reports, graphs, and maps, and follow up on cluster-specific trends.
• The IMO will support new and ongoing assessments by partners.
• The IMO will review internal processes and tools used for information product development and sharing to improve efficiency and depth of analysis.
• Collect and consolidate data from various partners, and prepare and submit reports on a regular basis.
• Manage, analyze, and document data and information from INGO interventions.
• Map assistance coverage in the specified areas, analyze and report potential gaps.
• Produce, and share maps illustrating the scale/coverage of humanitarian assistance and gaps therein.
• Oversee the recording, documentation, and sharing of coordination meeting minutes.
• Maintain databases, and provide data entry support if required.
• Oversee and maintain filing and documentation (knowledge management) system access for project and operations staff in line with organizational policies.
• Oversee and maintain information product sharing on humanitarian data-sharing platforms as appropriate to improve partners' access to the products.
• Oversee and support the M&E officer in the collection and analysis of evidence for reporting purposes.
• Coordinate project staff activity implementation with the Country Security Advisor in Maiduguri.

Training and Capacity Building:

• Conduct training needs assessments to establish priority needs and gaps in humanitarian partners' information management capacity.
• Review, design and improve capacity-building curricula and materials in collaboration with capacity-building staff to ensure the continued applicability of training delivered to partners.
• Planning and scheduling of capacity-building activities in consultation with key stakeholders.
• Development of training and session plans, goals, and objectives for humanitarian capacity-building programs based on identified gaps and capacity-building priorities.
• Organize and deliver/co-facilitate core and advanced capacity-building activities consistent with the needs of the humanitarian partners and project staff.
• Research, identify and develop appropriate training packages on emerging tools and innovative technologies that enhance partners' ability to effectively utilize IM tools.
• Develop or identify training content and supporting reference resources such as presentations, practical exercises, and handouts to facilitate learning.
• Oversee the conduct of baseline, midline, and end-line training evaluations for feedback to the donor and beneficiaries, address challenges to effective learning, and document and share lessons learned.
• Liaise with other iMMAP capacity-building programs and ensure consistency and standardization of activities and materials where possible, and drive the optimization of capacity-building activities and content delivery.
• Facilitate staff's ability to use existing and emerging technologies to achieve the organization's mission and objectives.
• Train and provide technical support to the identified staff as needed on all Information Management tools and processes.
• Provide mentorship and support within the scope of iMMAP's capacity-building plan.
• Any other duties as required.

Information and Communication:

• Support iMMAP’s overall information, communication, and reporting function about the humanitarian information support to the sectors in northeastern Nigeria.
• Draft humanitarian capacity-building and support success stories for inclusion in iMMAP’s reports, newsletters, and social media platforms.
• Ensure compliance with approved branding, marking, and co-branding requirements with iMMAP’s donors and partners as per the relevant policies.

Strategic Partnerships/Engagement:

• Provide support in identifying partners (within government ministries, departments, and agencies, donors, national and international NGOs, research organizations, Red Cross/Red Crescent, and academia) on issues of strategic engagement to co-operate on humanitarian, recovery, and development aspects of common importance.
• Provide guidance to the Nigeria INGO Forum (NIF) on IM matters for the duration of iMMAP's role as legal host of the NIF.
• From time to time, represent iMMAP at fora and meetings, provide information about iMMAP’s activities, and discuss and negotiate partnership and support possibilities with partners and stakeholders in support of the Country Representative.

Cross-project Utilization:

• The IMO may be utilized for other country projects based on technical and managerial capacity.

Requirements
Professional Qualifications and Experience:

• An advanced University Degree or equivalent experience in information Management, GIS, or a related field.
• At least five years of relevant work experience and a background in non-profit, internationally-focused organizations.
• Understanding of the UN cluster/sector system and how it operates.
• Experience in humanitarian, crisis recovery, and resilience aspects is highly desirable.
• Experience in solution development using the Esri solution stack, open-source GIS and IM tools, and programming/scripting languages such as Python and R, is highly desirable.
• An appreciation of considerations in designing training content focused on the needs of adult learners.
• Progressively responsible experience in designing needs assessments, data management, mapping and visualization, coaching, and training.

Context-related Skills, Knowledge and Experience:

• Communication: Speaks and writes clearly and effectively; listens to others, exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals; is willing to learn from others.
• Planning & Organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.
• Client Orientation: Considers all those to whom services are provided to as “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them with appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; meets timelines for the delivery of products or services to clients.
• Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the project; actively seeks to apply technology to appropriate tasks; shows a willingness to learn new technology.
• Representation: Where appropriate, represent the iMMAP in various fora. Maintain effective and positive contacts with national and local government officials, international and national non-governmental organizations (NGOs), and donor agency officials, when required.

Behavioral Competencies:

• Ability to understand and adapt to complex and dynamic situations.
• Ability to work under pressure.
• Takes initiative, manage their own use of time, and are self-motivating.
• Proven ability to work in teams.
• Flexible and creative.

Working Conditions

• Position based in Maiduguri with travel to other locations in Nigeria.
• Consultancy Contract.
• Consultancy Fees, depending on experience, Daily Allowance, and lodging
• The position is a full-time position, following the successful completion of a three-month probation period.
• The position term may be extended for 12 months based on the successful renewal of the donor contract.

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Background

• The RRM Reporting Officer will support the technical RRM team in reporting and managing the project in a timely manner.
• The Reporting Officer will ensure efficiency of th planning, processing and reporting of all activities under the UNICEF RRM component.

Description of Duties

• Define and develop specific tools and processes for the monitoring of projects (logical framework, indicator tracking table, work plan etc).
• Adapt and implement industry best practices to quantify impact and reach of projects.
• Work with project stakeholders and beneficiaries to understand scale, depth and sustainability of impact of projects.
• Develop, implement and/or assess the effectiveness of community engagement activities including feedback and accountability mechanisms.
• Verify, cross check, and calculate, project indicators.
• Write and submit high quality reports on project performance.
• Ensure respect of deadlines and of work plan activities.
• Maintain clear and consistent lines of communication with stakeholders including.
• Identify Lessons Learned for the project and successfully communicate them in a variety of mediums.
• Structure and provide recommendations on how to improve the overall project management cycle, focusing on better M&E systems, processes and tools for better accountability.
• Ensure timely and quality donor reporting is achieved
• Lead and coordinate monitoring field missions.

Requirements
Education:

• University Degree in International Development, Sociology, Business Management, Statistics, Economics or related field or demonstrated strong working experience in the field of reporting.

Experience

• At least 3+ years of demonstrated working experience in reporting and grants management.
• Experience with humanitarian and/or development programming.
• Experience in the design and implementation of reporting systems in humanitarian projects implemented by national/international NGOs/UN bodies/ Government.
• Experience in designing tools and strategies for data collection, analysis and production of reports.
• Strong knowledge of typical M&E activities (Logframes, quantitative and qualitative methodologies, sampling, quantitative and qualitative analytical approaches, etc.).
• Experience in three, or more, of these programmatic areas:
  • Food security
  • Health
  • Nutrition
  • WASH
  • Education
  • Protection

Functional Competencies:

• Displays cultural, geographical, gender, religion, nationality and age sensitivity and adaptability.
• Presents information clearly and concisely, verbally and in writing.
• Adapts level of language and/or complexity of content to audience.
• Proficient English professional writing skills.
• Independent, flexible and pro-active professional.
• Understands and masters quickly the context and the environment of work.
• Effectively manages own work related to multiple tasks or activities and is independently able to prioritise amongst tasks.
• Is a problem and solution finder.
• Actively seeks information and opinions of the client to understand their requests and requirements and is able to identify their needs and expectations.
• Is able to explain clearly and professionally the rationale for decisions/outcomes to the client.
• Excellent communication skills (written and oral): Sensitivity to and responsiveness to all partners.
• Ensures respectful, professional and helpful relations with donors and project staff.
• Consistently approaches work with energy and a positive, constructive attitude
• Demonstrates strong oral and written communication skills
• Demonstrates openness to change and ability to manage complexities
• Responds positively to critical feedback and differing points of view.

IM Skills:

• Experience in designing tools and strategies for data collection, analysis and production of reports.
• Expertise in analyzing data using statistical software.
• Strong experience and expertise of the Microsoft Office 365 suite (MS Excel, MS Word, MS PowerPoint etc.,).