Jobs at Domeo Resources International (DRI)

Reports to: HR Manager

Main Function

• The HR Volunteer will provide support to the HR team in implementing day-to-day human resources activities within the consulting firm.
• This role is ideal for an early-career professional seeking to gain practical experience in recruitment, employee engagement, performance management, and HR administration.
• The volunteer must bring at least 2 years of HR experience and a passion for developing skills within a consulting environment.

Role Responsibilities
 Recruitment and Selection Support:

• Assist with posting job vacancies, reviewing applications, and shortlisting candidates.
• Coordinate virtual interviews and support onboarding processes for new hires.

HR Administration and Documentation:

• Maintain accurate digital records of staff files and HR databases.
• Assist with preparation of HR reports and documentation for management.

Employee Relations and Engagement:

• Support communication between HR and employees to ensure smooth remote operations.
• Assist in organising staff engagement and welfare initiatives.

Performance and Training Support:

• Contribute to the coordination of appraisal processes and performance management activities.
• Help identify training opportunities and assist with virtual learning programmes.

Policy and Compliance Support:

• Support the implementation of HR policies and ensure alignment with labour regulations.
• Assist in drafting and updating HR documentation where required.

General Support:

• Provide administrative and operational support to the HR team on assigned tasks.
• Contribute ideas to improve HR processes and employee experience.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s degree in Human Resources Management, Industrial Relations, Business Administration, or a related field.
• Entry-level HR certification (CIPM Associate, SHRM, etc.) is an advantage.

Experience:

• Minimum of 2 years’ HR experience, preferably in a consulting or service-oriented environment.

Skills:
HR Knowledge and Technical Skills:

• Basic knowledge of recruitment, employee relations, and performance management.
• Familiarity with HR systems, digital collaboration tools, and Microsoft Office Suite.

Communication and Interpersonal Skills:

• Excellent written and verbal communication skills.
• Ability to collaborate remotely and build strong working relationships.

Organizational and Administrative Skills:

• Detail-oriented with strong multitasking and time management skills.
• Capable of maintaining accurate digital records and producing reports.

Professionalism and Initiative:

• Strong ethical standards, confidentiality, and integrity.
• Proactive, willing to learn, and able to work independently with minimal supervision.

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Main Function

• The General Manager is responsible for providing strategic leadership and overall operational oversight for the superior luxury hotel, ensuring exceptional guest experiences, operational excellence, profitability, and brand reputation. 
• The role oversees all hotel departments including Front Office, Housekeeping, Food & Beverage, Kitchen Operations, Facilities, Security, Sales & Marketing, Finance, and Human Resources.
• The ideal candidate must be an experienced hospitality leader with strong business acumen, exceptional leadership capabilities, and proven expertise in managing luxury hotel operations to international standards.

Responsibilities 

Strategic Leadership and Business Management:

• Provide overall leadership and direction for all hotel operations.
• Develop and implement strategic plans aligned with the hotel’s vision, goals, and profitability targets.
• Drive business growth, operational efficiency, and service excellence.
• Monitor market trends and identify opportunities for expansion and competitive positioning.

Hotel Operations Oversight:

• Oversee daily operations across all hotel departments to ensure smooth and efficient service delivery.
• Ensure all departments operate in compliance with established luxury hospitality standards.
• Monitor operational performance and implement continuous improvement initiatives.
• Ensure coordination between departments to achieve seamless guest experiences.

Guest Experience and Service Excellence:

• Ensure delivery of world-class guest service and personalized hospitality experiences.
• Maintain exceptional standards in guest relations, ambiance, cleanliness, and service delivery.
• Handle VIP guests, escalated complaints, and special requests professionally.
• Monitor guest feedback and implement service enhancement strategies.

Financial Management and Profitability:

• Develop and manage operational budgets, forecasts, and financial plans.
• Monitor revenue performance, occupancy, ADR, RevPAR, and profitability indicators.
• Implement cost-control measures while maintaining service quality.
• Review financial reports and ensure achievement of business targets.

Sales, Marketing, and Revenue Growth:

• Work closely with Sales and Marketing teams to increase occupancy and revenue.
• Develop strategies for brand positioning, customer retention, and market expansion.
• Build relationships with corporate clients, travel partners, and key stakeholders.
• Support promotional campaigns, events, and business development initiatives.

Team Leadership and Human Capital Development:

• Lead and motivate departmental heads and staff to achieve operational excellence.
• Foster a culture of professionalism, accountability, teamwork, and continuous improvement.
• Support recruitment, staff development, succession planning, and performance management.
• Ensure training programs are implemented to maintain luxury service standards.

Quality Assurance and Brand Standards:

• Ensure the hotel consistently maintains superior luxury hospitality standards.
• Conduct routine inspections and operational reviews across departments.
• Ensure adherence to SOPs, grooming standards, and operational policies.
• Drive quality assurance initiatives and guest satisfaction programs.

Compliance, Health, Safety, and Security:

• Ensure compliance with statutory regulations, hotel policies, and hospitality industry standards.
• Oversee health, safety, environmental, and security procedures.
• Ensure emergency response plans and risk management measures are in place.
• Maintain safe and secure environments for guests and staff.

Facilities and Asset Management:

• Oversee maintenance and upkeep of hotel facilities, equipment, and infrastructure.
• Ensure preventive maintenance programs are effectively implemented.
• Protect hotel assets and ensure proper utilization of resources.
• Reporting and Stakeholder Management:
• Prepare operational and financial reports for executive management and stakeholders.
• Represent the hotel in industry meetings, events, and external engagements.
• Maintain strong relationships with regulatory authorities, vendors, and partners.

Experience/Qualification

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, or related discipline
• Master’s Degree in Hospitality Management or Business Administration is an added advantage
• Minimum of 10–15 years experience in the hospitality industry, with at least 5–7 years in senior management within luxury hotels
• Proven track record in managing high-end or superior luxury hospitality operations
• Professional hospitality certifications are an added advantage.

Competencies/Skills:

• Strong leadership and strategic management skills
• Deep knowledge of luxury hotel operations and hospitality standards
• Financial management and business development expertise
• Excellent communication, negotiation, and interpersonal skills
• Strong decision-making and problem-solving abilities
• Customer service excellence and guest relations expertise
• Operational planning and organizational skills.

Behavioural Qualities / Other Competences:

• High level of professionalism and integrity
• Visionary and results-driven mindset
• Strong leadership presence and emotional intelligence
• Detail-oriented with commitment to excellence
• Ability to work under pressure and manage complex operations
• Strong relationship-building and networking abilities .