Jobs at Grand Bezer Nigeria Limited

Primary Purpose

• We relate our success directly to the strength of our Management Team. To continue operating at our high standards, we’re seeking a General Manager who’s a Born All-Round Leader.
• This person should have Experience in overseeing Overall Business Operations, Strategic Finance Management, Employee Relations, and Communications.
• The ideal candidate will be responsible for Overseeing Achievement of Strategic Business, Finance and Management goals by setting and maintaining operational policies, creating and maintaining budgets, managing employees, and more to achieving maximum productivity and efficiency.

Objectives of the Role

• Developing Strategic Business Plan for optimized productivity
• Adhere to Company Standards for Excellence and Quality
• Seek out Opportunities for Expansion and Growth by developing New Business Relationships
• Review and improve Organizational Effectiveness by developing processes and overseeing employees’ performances
• Establishing a highly motivational work environment, and implementing innovative changes
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

Duties & Responsibilities

• Planning, coordinating and managing all business operations to achieve corporate goals.
• Supporting sales teams and key account managers in retention of existing clients.
• Defining long-term strategic goals and developing clear plans to implement them.
• Evaluating current business processes and systems and generating business, cost and employee reports to management.
• Develop, implement, and maintain budgetary and resource allocation plans
• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals
• Delegate responsibilities and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
• Supervising departmental heads and assisting with hiring, training and managing the performance of each employee
• Determine staffing requirements and ensure that company positions are filled promptly.
• Address customer inquiries promptly and professionally and ensure customer satisfaction.
• Schedule regular team meetings to discuss about business updates, issues and recommendations.
• Improving internal processes and ensuring employees work as a cohesive unit.

Required Skills & Experience

• Bachelor's Degree in Business Management, Hospitality, Economics and other relevant fields.
• 5 years in capacities relating to any of Sales, Business Administration, Marketing, or Finance;
• Training and experience working in Hotel Management Capacity; added advantage
• Excellent Written and Verbal Communication Skills, Fluency in English.
• Good analytical and report writing skills; Ability to develop well written, cohesive analyses and reports;
• Strong time-management skills and an ability to organize and coordinate multiple concurrent projects
• Ability to anticipate demand, manage multiple tasks/ projects and meet tight deadlines
• Flexible team player with strong interpersonal and cross-cultural skills; willing to adapt to changes and unafraid of challenges
• Ability to maintain confidentiality of information related to the company and its employees.

go to method of application »

Duties and Responsibilities

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputise for the General Manager in his absence and at various meetings & events.
• Be responsible for maximising profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarise yourself with all updates & amendments.
• Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
• Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.

go to method of application »

Responsibilities

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients

Requirements and Skills

• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
• Understanding of all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software (PMS)
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• B.Sc Degree in Hospitality Management, Tourism, Business Administration or relevant field