Jobs at Bolton White Group

Key Responsibilities

• Handle guest check-ins/check-outs, billing, and payment transactions accurately.
• Process cash, credit card, debit card, and other payment methods in compliance with hotel policies.
• Issue receipts, invoices, and refunds when necessary.
• Maintain accurate cash drawers and reconcile transactions at the beginning and end of shifts.
• Assist in preparing daily cashier reports, deposits, and financial records.
• Respond to guest inquiries about charges, payments, and billing issues.
• Support front office and F&B teams in handling guest accounts and room charges.
• Follow internal control procedures to prevent fraud and ensure compliance with financial standards.
• Maintain the confidentiality of guest and financial information.
• Provide courteous and professional service to all guests.

Qualifications & Skills

• Minimum of a B.Sc.in Accounting, Finance, Business Administration, or a related field.
• Previous experience as a cashier, teller, or in a finance role; hospitality experience preferred.
• Strong numerical and analytical skills.
• Proficiency in using POS systems, hotel management software (e.g., Opera, Micros), and MS Office.
• Excellent communication and customer service skills.
• High level of integrity, accuracy, and attention to detail.
• Ability to work flexible shifts, weekends, and holidays.

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Key Responsibilities

• Safely drive executives to and from office, meetings, appointments, airports, and other destinations as required.
• Maintain the assigned vehicle in excellent condition through regular cleaning, fueling, and scheduled servicing.
• Plan routes efficiently and stay updated on traffic patterns to ensure timely arrival.
• Ensure compliance with all traffic laws, regulations, and company policies.
• Maintain accurate daily vehicle logs, trip records, and mileage reports.
• Assist executives with loading/unloading luggage and other personal or office items.
• Handle errands and official deliveries as instructed by management.
• Maintain confidentiality of all discussions.

Requirements

• Interested candidates should possess relevant qualifications with at least 5 years experience.

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Key Responsibilities

• Maintain and update employee records (HR database, attendance, leave records, personnel files).
• Assist in the recruitment process (posting job ads, screening resumes, scheduling interviews, coordinating with candidates).
• Prepare HR documents such as employment contracts, offer letters, and onboarding packs.
• Support the onboarding process for new hires (orientation schedules, documentation, induction).
• Assist in administering employee benefits, payroll preparation, and leave management.
• Respond to employee queries regarding HR policies, procedures, and practices.
• Coordinate training sessions, workshops, and staff engagement activities.
• Ensure compliance with labour laws, regulations, and internal HR policies.
• Provide general administrative support to the HR department.

Qualifications & Skills

• Bachelor’s Degree in Human Resources, Business Administration, or related field (or equivalent experience).
• 0–2 years of HR or administrative experience.
• Strong organisational and time management skills.
• Excellent written and verbal communication.
• High level of confidentiality and professionalism.
• Proficiency in MS Office (Word, Excel, PowerPoint)

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Key Responsibilities 
Sales Duties:

• Identify, develop, and maintain relationships with corporate clients, travel agencies, event planners, and other business partners.
• Actively prospect for new business opportunities to increase room bookings, conferences, banquets, and F&B sales.
• Prepare and deliver sales presentations, proposals, and contracts to clients.
• Negotiate rates, packages, and group bookings within company guidelines.
• Maintain an updated database of clients, leads, and prospects.
• Meet and exceed monthly/quarterly sales targets set by management.

Marketing Duties:

• Support the creation and implementation of marketing campaigns to promote hotel rooms, events, restaurants, and special offers.
• Conduct competitor analysis and market research to identify trends and opportunities.
• Collaborate with the marketing team to enhance the hotel’s brand visibility and reputation.
• Monitor and report on the effectiveness of marketing initiatives.

General:

• Provide excellent customer service and maintain strong guest relations.
• Attend industry events, trade shows, and networking functions to represent the hotel.
• Work closely with the Front Office, Reservations, F&B, and Events teams to ensure seamless guest experiences.
• Prepare weekly and monthly sales and marketing performance reports.

Qualifications & Skills

• Bachelor’s Degree in Marketing, Business Administration, Hospitality Management, or related field.
• 2–5 years of experience in hotel sales, marketing, or business development.
• Strong sales, negotiation, and closing skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work under pressure, meet deadlines, and achieve targets.
• Creative thinking with an eye for market trends.
• Professional appearance and strong customer service orientation.

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Key Responsibilities

• Patrol hotel premises, including lobby, guest floors, parking areas, and back-of-house facilities, to detect and prevent security risks.
• Monitor CCTV systems, alarm panels, and access control equipment.
• Respond promptly to emergencies, alarms, and incidents such as theft, disturbances, or accidents.
• Enforce hotel policies, rules, and safety regulations to protect guests and staff.
• Assist in controlling access to restricted areas of the hotel.
• Conduct bag checks, vehicle inspections, and surveillance as required.
• Maintain accurate daily security logs, incident reports, and investigation records.
• Escort guests, staff, or valuables when necessary for safety.
• Support fire safety protocols by conducting routine checks of fire alarms, extinguishers, and emergency exits.
• Collaborate with local law enforcement or emergency services when required.
• Provide courteous assistance to guests and staff while maintaining vigilance and professionalism.

Qualifications & Skills

• Minimum of Secondary School Certificate (SSCE) or equivalent; additional security training or certifications preferred.
• Proven experience in security, law enforcement, or military background (hospitality security experience is an advantage).
• Knowledge of surveillance systems, emergency procedures, and security operations.
• Strong physical fitness and alertness.
• Excellent observation and problem-solving skills.
• Ability to handle stressful situations calmly and professionally.
• Good communication and interpersonal skills.
• High level of integrity, discretion, and reliability.