Jobs at TACADE Consulting ltd

Requirements

• B.Sc or HND Accounting with at least 5 years in hotel accounting
• Those with professional certificates / training will be an added advantage.

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Requirements

• The desired candidate must be a graduate and should have over 3 years working experience as a Front Office Manager in the Hotel/Hospitality industry.
• Knowledge of the use Opera and Micros, Microsoft Office suite (Word, Excel, Powerment) will be an adavantage.

Duties

• The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction.
• Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations.

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Roles and Responsibilities

• Preventive maintenance programme.
• Carry out proposed renovation of guest rooms or public areas.
• Fireand Safety procedures.
• Any Emergency Procedures.
• Back-up System (Diesel Generator (DG) Sets and UPS Backup)
• Fire alarms and its monitoring.
• Fix any water leaks (isolation points).
• Maintenance calls logging and action.
• Ensure all types of equipment are checked regularly for proper and efficient operation.
• Regular tests of fire prevention system.
• Maintenance request forms filled out for all equipment or areas in need of repair
• All guest requests are given priority.
• Any electricity and light failure.
• Plant and Equipment Planned Preventive Maintenance (PPM).
• Hot water boiler check.
• HVAC (Heating, ventilating and air conditioning) check.
• Cold water storage tanks.
• Water PH level monitoring for swimming pool and other water sources.
• All Lifts and Escalators.
• Bathroom exhaust fans.
• Swimming pool.
• Health club and Gym equipment.
• Monitor any external or 3rd party vendor maintenance jobs.
• Building structure.
• Roof condition.
• Windows.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 2 - 6 years work experience

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Responsibilities

• Checking guests in and out.
• Receiving and managing reservations made online and telephonically.
• Verifying guests' payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Organizing transport services for guests at their request.
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.
• Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Requirements

• 2 - 6 years work experience.
• Previous hospitality experience would be advantageous.
• Strong written and verbal communication skills.
• Well-presented and professional appearance.
• Competency with Microsoft Office.
• Ability to learn on the job.
• Excellent customer service skills.
• Must have flexible hours.

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Job Description

• Oversees all operations for a hotel, ensuring that everything is up to par and all guests' needs are met
• Ensure that each department delivers a consistently high standard of guest service.
• Also, achieve business objectives and maximize the profitability of all outlets.
• Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performancetargets and guest feedback.
• Deputize for the General Manager in his absence and at various meetings & events.
• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Qualifications / Requirements

• HND / B.Sc in Hospitality Management, Business Management or any related course
• 2 - 6 years experience in a similar role, working in a Hospitality Environment
• Great Interpersonal and relationship skill
• In-depth knowledge of spa therapy
• Guest- Focused
• Functional and technical skills
• Problem-solving ability
• Organized and excellent in time management
• Strong financial acumen
• Excellent communication and leadership skills.

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Primary Purpose

• We relate our success directly to the strength of our Management Team. To continue operating at our high standards, we’re seeking a General Manager who’s a Born All-Round Leader.
• This person should have Experience in overseeing Overall Business Operations, Strategic Finance Management, Employee Relations, and Communications.
• The ideal candidate will be responsible for Overseeing Achievement of Strategic Business, Finance and Management goals by setting and maintaining operational policies, creating and maintaining budgets, managing employees, and more to achieving maximum productivity and efficiency.

Objectives of the Role

• Developing Strategic Business Plan for optimized productivity
• Adhere to Company Standards for Excellence and Quality
• Seek out Opportunities for Expansion and Growth by developing New Business Relationships
• Review and improve Organizational Effectiveness by developing processes and overseeing employees’ performances
• Establishing a highly motivational work environment, and implementing innovative changes
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas.

Duties & Responsibilities

• Planning, coordinating and managing all business operations to achieve corporate goals.
• Supporting sales teams and key account managers in retention of existing clients.
• Defining long-term strategic goals and developing clear plans to implement them.
• Evaluating current business processes and systems and generating business, cost and employee reports to management.
• Develop, implement, and maintain budgetary and resource allocation plans
• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals
• Delegate responsibilities and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
• Supervising departmental heads and assisting with hiring, training and managing the performance of each employee
• Determine staffing requirements and ensure that company positions are filled promptly.
• Address customer inquiries promptly and professionally and ensure customer satisfaction.
• Schedule regular team meetings to discuss about business updates, issues and recommendations.
• Improving internal processes and ensuring employees work as a cohesive unit.

Required Skills & Experience

• Bachelor's Degree in Business Management, Hospitality, Economics and other relevant fields.
• 5 years in capacities relating to any of Sales, Business Administration, Marketing, or Finance;
• Training and experience working in Hotel Management Capacity; added advantage
• Excellent Written and Verbal Communication Skills, Fluency in English.
• Good analytical and report writing skills; Ability to develop well written, cohesive analyses and reports;
• Strong time-management skills and an ability to organize and coordinate multiple concurrent projects
• Ability to anticipate demand, manage multiple tasks/ projects and meet tight deadlines
• Flexible team player with strong interpersonal and cross-cultural skills; willing to adapt to changes and unafraid of challenges
• Ability to maintain confidentiality of information related to the company and its employees.

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Overview

• We are seeking an experienced and dedicated individual to join our team as a Hotel General Supervisor. This pivotal role involves overseeing daily operations to ensure the smooth and efficient running of the hotel.
• The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest experiences.

Responsibilities

• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food & beverage departments.
• Supervise and motivate staff to maintain high levels of productivity, professionalism, and guest satisfaction.
• Train and develop team members to uphold quality standards and provide excellent customer service.
• Monitor inventory levels and ensure adequate supplies are available to meet guest needs.
• Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness, safety, and compliance with company standards.
• Handle guest inquiries, requests, and complaints in a prompt and courteous manner, striving to resolve issues to the guest’s satisfaction.
• Collaborate with department heads to implement operational policies, procedures, and best practices to optimize efficiency and guest satisfaction.
• Manage budgets, control costs, and maximize revenue opportunities while achieving financial targets.
• Maintain accurate records of expenses, revenues, and inventory levels, and prepare reports for management as required.
• Ensure compliance with health, safety, and security regulations and implement emergency procedures as needed.
• Foster a positive work environment by promoting teamwork, open communication, and employee recognition.
• Stay informed about industry trends, competitor activities, and market conditions to identify opportunities for improvement and innovation.
• Participate in regular meetings with senior management to discuss operational performance, challenges, and strategic initiatives.
• Act as a liaison between hotel management, staff, and guests to facilitate smooth communication and problem resolution.

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal abilities, with a focus on guest satisfaction.
• Solid organizational and time-management skills, with the ability to prioritize tasks effectively.
• Knowledge of hotel management software and reservation systems.
• Understanding of budgeting, financial analysis, and revenue management principles.
• Ability to remain calm and composed under pressure and make sound decisions in challenging situations.
• Flexibility to work irregular hours, including nights, weekends, and holidays, as needed.

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Job Responsibilities

• Replace used amenities in guest rooms.
• Fold terry, make beds, and ensure bathrooms are clean.
• Remove trash, dirty linens and room service items.
• Provide clean linens and terry for dirty ones.
• Answer immediately to requests from guests, as well as from other departments.
• Load cart with supplies such as linens and move it to the required areas.
• Enter guest rooms by adhering to proper procedures and ensure they are vacant.
• Perform a check on all room appliances to ensure they are in good working condition.
• Adjust furniture, desk items, and appliances when necessary.
• Dust furnishings and walls and remove marks from them.
• Carry out floor care duties in the hallway and guest rooms, and vacuum carpets where necessary.
• Adhere to all safety, security and company procedures and policies.
• Provide an immediate report of any safety hazards, injuries, maintenance problems, or accidents to the house keeping supervisor.
• Keep uniform clean and make sure to appear professional always.
• Ensure company standards are followed in welcoming and acknowledging all guests.
• Expect the service needs of guests and provide them even before called upon to do so.
• Genuinely appreciate and thank guests for their visit.
• Apply professional language in communicating with guests and other people.
• Greet guests and take care of requests
• Communicate issues to next shift. Complete required paperwork.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of guest.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.

Requirements

• Candidates should possess relevant qualifications with 2 - 6 years relevant work experience.

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Responsibilities

• Assist guests with their luggage upon arrival and departure, ensuring a seamless and pleasant experience.
• Maintain a clean and organized lobby area, ensuring it is presentable at all times.
• Escort guests to their assigned rooms and provide necessary information about hotel amenities and services.
• Handle guest inquiries and concerns promptly and professionally, escalating issues when necessary.
• Collaborate with other hotel staff to ensure smooth operations and guest satisfaction.
• Assist in delivering room service orders and any other guest requests in a timely manner.
• Adhere to all safety and security procedures, ensuring the well-being of guests and fellow staff members.
• Assist in maintaining inventory of supplies and reporting any shortages to the appropriate department.
• Assist in the loading and unloading of hotel supplies and equipment as required.
• Maintain a professional appearance and demeanor at all times, reflecting the values and standards in our hotel

Qualifications / Requirements

• Minimum of 3 years of experience as a Hotel Porter or a similar role in the hotel and hospitality industry.
• Relevant educational qualifications in the hotel and hospitality industry are preferred.
• Excellent customer service and communication skills.
• Strong physical stamina and the ability to lift and carry heavy objects.
• Strong attention to detail and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional and positive attitude towards guests and fellow team members.
• Knowledge of safety and security procedures in the hotel industry.
• Flexibility to work on rotating shifts, including weekends and public holidays.

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Responsibilities

• Replace used amenities in guest rooms.
• Fold terry, make beds, and ensure bathrooms are clean.
• Remove trash, dirty linens and room service items.
• Provide clean linens and terry for dirty ones.
• Answer immediately to requests from guests, as well as from other departments.
• Load cart with supplies such as linens and move it to the required areas.
• Enter guest rooms by adhering to proper procedures and ensure they are vacant.
• Perform a check on all room appliances to ensure they are in good working condition.
• Adjust furniture, desk items, and appliances when necessary.
• Dust furnishings and walls and remove marks from them.
• Carry out floor care duties in the hallway and guest rooms, and vacuum carpets where necessary.
• Adhere to all safety, security and company procedures and policies.
• Provide an immediate report of any safety hazards, injuries, maintenance problems, or accidents to the house keeping supervisor.
• Keep uniform clean and make sure to appear professional always.
• Ensure company standards are followed in welcoming and acknowledging all guests.
• Expect the service needs of guests and provide them even before called upon to do so.
• Genuinely appreciate and thank guests for their visit.
• Apply professional language in communicating with guests and other people.
• Greet guests and take care of requests
• Communicate issues to next shift. Complete required paperwork.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of guest.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.

Requirements

• Candidates should possess relevant qualifications with 2 - 6 years relevant work experience.

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Responsibilities

• Sorting, washing, drying, pressing, and folding clothing and other textile items.
• Removing stains from items using the appropriate procedures.
• Performing minor sewing duties.
• Tracking which items belong to whom.
• Keeping an updated inventory of laundry detergents and sewing kits.
• Tracking maintenance and repairs on laundering equipment.
• Ensuring that the facility remains clean at all times.
• Anticipating and responding to customers' queries, concerns, and complaints.
• Keeping sufficient tokens or change for the washing and drying machines, if required.

Requirements

• Candidate should possess an SSCE / GCE / NECO qualification.
• 2 - 10 years work experience.

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Requirements

• We require the services of a Barman that can manage our Bar. Interested candidates should possess an OND, HND, or B.Sc qualification with 1-2 years experience.

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Job Responsibilities

• Ensuring the food preparation areas are clean and hygienic.
• Washing utensils and dishes and making sure they are stored appropriately.
• Sorting, storing and distributing ingredients.
• Washing, peeling, chopping, cutting and cooking foodstuffs and helping to prepare salads and desserts.
• Disposing of rubbish.
• Organising linen laundry.
• Cleaning the food preparation equipment, floors and other kitchen tools or areas.

Job Responsibilities

• Ensuring the food preparation areas are clean and hygienic.
• Washing utensils and dishes and making sure they are stored appropriately.
• Sorting, storing and distributing ingredients.
• Washing, peeling, chopping, cutting and cooking foodstuffs and helping to prepare salads and desserts.
• Disposing of rubbish.
• Organising linen laundry.
• Cleaning the food preparation equipment, floors and other kitchen tools or areas.

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Essential Job Responsibilities
The roles and responsibilities of the Pool Attendant include but not limited to:

• Able to operate and maintain pool/spray park maintenance and water slides including polishing, waxing, fiberglass repairing, water sanitation methods and techniques, disinfecting, filtering, backwashing, sanitizing and alkalizing, watering of flowers
• Perform chemical level tests, maintain chemical control systems, filter systems and UV systems
• Plan and schedule preventive maintenance of pool works
• Maintain work tools in good condition
• Able to perform emergency repairs promptly and efficiently
• Able to provide technical direction and on-the-job training
• Maintain water balance daily logs and records while on duty, paper and electronic
• Keep a correct inventory and write purchase order request for items needed
• Participate in the on-call program and respond both by phone and in person as appropriate
• Report all potential hazards, safety concerns and accidents immediately
• Ensure effective communication and good relations between the engineering department and other departments
• Comply with Health and Safety Regulations.

Knowledge and Experience
Ideal candidate will have:

• Candidates should possess a Secondary / High School Education, OND, HND, B.Sc with 1 - 2 years relevant work experience.
• The position requires a flex structure with ability to work days, evenings, weekends and holidays
• Qualification in Engineering maintenance specifically pool expertise
• Knowledge of pool plant filtration’s systems is required
• Basic computer skills - ability to use BMS
• Good proficiency in English language
• Familiarity with tools and equipment used in pool maintenance and repair, also gardening tools.
• Physical stamina for lifting and carrying heavy equipment and working in outdoor environments.

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About the Role

• As a Room Service Attendant, you will play a pivotal role in ensuring the seamless delivery of our room service offerings.
• Your primary objective will be to provide guests with prompt and personalized service, delivering food and beverage orders directly to their rooms while upholding the highest standards of hospitality.

Responsibilities

• Receive and process guest orders for room service, ensuring accuracy and efficiency in delivery.
• Deliver food and beverage orders to guest rooms promptly, following established service protocols and standards.
• Provide personalized service to guests, anticipating their needs and preferences to enhance their dining experience.
• Communicate effectively with kitchen and restaurant staff to coordinate order preparation and ensure timely delivery.
• Handle cash and credit card transactions accurately, processing payments and reconciling sales at the end of each shift.
• Maintain cleanliness and organization of service trays, carts, and equipment used for room service operations.
• Uphold food safety and hygiene standards, ensuring proper handling and storage of food items and adherence to sanitation guidelines.
• Assist guests with menu selection, offering recommendations and accommodating special dietary requests or preferences.
• Address any guest inquiries, concerns, or complaints regarding room service promptly and professionally, seeking resolution to ensure guest satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to the highest standards.
• Assist with additional guest services or requests as needed, demonstrating flexibility and a willingness to go above and beyond to meet guest needs.

Candidate Requirements

• High School Diploma or equivalent / Degree in Hospitality or related field is a plus.
• Previous experience in janitorial or cleaning roles, preferably in a hospitality or similar environment.
• Previous experience in customer service, preferably in the hospitality industry.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Ability to multitask and work efficiently in a fast-paced environment.
• Attention to detail and a commitment to delivering exceptional service.
• Basic knowledge of food and beverage service procedures and standards.