Fresh Jobs at mDoc Healthcare

The position:

• In this position, you will be a part of the team cohort providing direct (virtual and in-person) self-management support services to members, who face challenges with chronic health needs such as diabetes and hypertension via our innovative self-management model.
• Your work will frequently be hub and field-based, extending out in the surrounding neighborhood and community but there will also be a primarily virtual component as well.
• You will be expected to follow evidence-based guidelines for care while contextualizing to the needs of the members.
• The Health Coach will be responsible for members/ individuals and will work in collaboration with other members of a virtual team to help them meet their wellness and health needs. You will be expected to respond to them asynchronously for the most part as well as setting up brief one on one synchronous chats.
• The health coaches work with individuals and encourages them to take a lead role in their wellness by providing them with tools and support to make the right kinds of lifestyle modifications.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
• Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
• You must be data-driven or willing to be data-driven such that you are looking constantly at your member needs, responding to them and also looking at population level data and coming up with ideas on how to drive continued engagement and adherence. We are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness.
• You must be someone who is comfortable with technology, working remotely and supporting your groups of individuals remotely as well as in person.
• You must be responsive to their needs and willing to be adaptive.

The Health Coach will:

• Provide support, lifestyle education and guidance to participants virtually and in-person and addressing their queries as well as motivating them.
• Work with the operations and clinical team to understand population level data and make adjustments to the evidence-based curriculum.
• Community engagement and mobilization through a multitude of methods
• Work with community-based partners on shared initiatives
• Research and compile needed clinical resources.
• Support marketing and sales initiatives as subject matter expert.
• Review data constantly and provide feedback within expected time frames on improvements or support
• Pay close attention to tracking disease markers
• Be required to use technology for a majority of the work
• Take regular clinical and tech assessments to ensure she or he adheres to quality and patient-centred focus

Requirements

• Health coach certification preferred
• MBBS or Registered Nurse or pharmacist or psychologist or health background
• Master’s degree or relevant qualification in social services or health-related field preferred (nursing/midwifery, public health, psychology, counseling, health education, exercise science, nutrition and dietetics, etc.) preferred but not required
• Expert knowledge of motivational interviewing, reflective listening, behavior change theory, and health psychology preferred
• Minimum 3 years of experience working in health coaching, health promotion, chronic illness management or other clinical role preferred.
• Excellent verbal and written communication skills
• Ability to actively support, communicate, and teach the unique culture and values of mDoc
• Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
• Passion for improving health care experience, outcomes and costs
• Interest in reviewing and responding to patient and population health data
• Fluency in English required.
• Strong communication and "person-centred" skills

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The position:

• We are seeking a dynamic and organized individual to join our team as a Hub and Outreach Coordinator.
• This pivotal role involves overseeing all aspects of personnel and patient experience across our network of 10 health hubs (mini clinics).
• The coordinator will be instrumental in driving patient traffic, enhancing patient volume, delivering exceptional care experiences, and ensuring effective data tracking.
• Moreover, this role plays a critical part in our mission to support low-income communities in achieving healthier lives through community outreach initiatives. In this position, you will be a part of the team cohort overseeing the hub and outreach operations execution at mDoc.
• Ideally you have have managed a clinical practice for several years understanding a focus on impact and business revenue.
• You will work closely with external stakeholders including government, funders, corporates and more.
• You will be expected to have great communication skills and a background in health.
• You will be expect to provide supportive oversight to a number of projects ensuring the operations are seamless and helping to interface with external stakeholders in and out of the country.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
• Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
• You must be data-driven or willing to be data-driven.
• Given we are a technology firm; you will use digital tools to work plan, manage projects track, predict our success as well as manage our members and customers.
• Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.

Hub and Outreach Coordinator

Hub Management:

• Manage day-to-day operations of 10 health hubs, ensuring smooth functioning and adherence to operational standards.
• Oversee personnel at each hub, ensuring a high level of patient care and operational efficiency.
• Implement strategies to drive patient traffic and increase patient volume at each hub

Patient Experience and Care Delivery:

• Ensure delivery of excellent patient care experiences consistent with company standards.
• Monitor patient feedback and implement improvements based on feedback and data analysis.

Data Tracking and Analysis:

• Track key performance indicators (KPIs) related to patient traffic, volume, and patient satisfaction.
• Utilize data insights to optimize hub operations and outreach strategies.

Community Outreach:

• Plan, coordinate, and execute community outreach events multiple times per week.
• Ensure outreach events reflect the company's brand and values, maintaining consistency and professionalism.
• Foster relationships with community stakeholders, including churches and local organizations, to enhance brand presence and community engagement.

Team Management:

• Coordinate internal teams to staff outreach events effectively without disrupting daily operations.
• Provide guidance and support to ensure team members are aligned with outreach goals and responsibilities.

Brand Ambassadorship:

• Represent the company at community events and ensure a positive brand perception.
• Uphold the company's values of inclusivity, accessibility, and commitment to improving health outcomes for low-income populations.
• Work closely with the manager on strategy and execution of the projects.
• Assist in implementation of project activities in accordance with the work plan.
• Use Jira and other technology tools to proactively manage the team’s complex plans
• Oversee the operations of the hub practices
• Lead the daily huddles with the management team
• Prepare administrative documents, collect and compile inputs to documents as well as analyze financials and develop budgets
• Collect, compile, and organise background materials, documents and other materials for meetings and develop clinical education materials for members
• Focus on creating presentations, SOPs, curriculums, training materials, quality assessments
• Performs reporting as needed; compiles data, and generates reports and decks as needed
• Create monthly plans for virtual training needs and plan for resource
• Initiates meetings with stakeholders and team, prepares communication to summarize discussions and action items in meetings - internal and client meetings.
• Manage logistics with external partners and stakeholders
• Distribute communications related to program and project plan activities.
• Schedule meetings for program and project plan activities.
• Compile and publish weekly project status reports for leadership and project sponsors, project teams and other key project stakeholders.
• Collaborate and problem solve cross-functionally.

Requirements

• Bachelor's degree in healthcare administration, business administration, or related field (preferred).
• Proven experience in healthcare management, community outreach, or related fields.
• Strong organizational and leadership skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with a demonstrated ability to build relationships with diverse stakeholders.
• Data-driven mindset with experience in analyzing metrics and implementing improvements.
• Commitment to promoting health equity and serving low-income communities.
• Interest or experience in health preferred. Business background preferred and consulting experience preferred.
• Excellent problem solving, communication and "person-centered" skill
• High level of organizational management capability and prioritization as well as the ability to break the ‘big picture’ into step wise different pieces.
• Proficiency in Microsoft Office applications especially excel, powerpoint, microsoft word
• Ability to establish and maintain effective and healthy working relationships with co-workers, managers and clients
• Ability to perform several tasks simultaneously to meet deadlines is necessary with high attention to detail
• Demonstrates ability to work with confidential and sensitive data and experience with technology tools including Asana or Trello or Jira

go to method of application »

The position:

• In this position, you will be a part of the team cohort providing direct (virtual and in-person) self-management support services to different cohorts of members. You will be expect to provide supportive oversight to a number of projects ensuring we are generating revenue, operations are seamless and helping to interface with external stakeholders in and out of the country. Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members. Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action. You must be data-driven or willing to be data-driven. Given we are a technology firm; you will use digital tools to work plan, manage projects track, predict our success as well as manage our members and customers. Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.

The Health Project Associate:

• Assist in implementation of project activities in accordance with the work plan.
• Use Jira and other technology tools to proactively manage the team’s complex plans
• Lead the daily huddles with the clinical and management team
• Prepare administrative documents, collect and compile inputs to documents as well as analyze financials and develop budgets
• Collect, compile, and organise background materials, documents and other materials for meetings and develop clinical education materials for members
• -Focus on creating clinical SOPs, curriculums, training materials, quality assessments
• Performs reporting as needed; compiles data, and generates reports and decks as needed
• Create monthly plans for virtual training needs and plan for resource
• Initiates meetings with stakeholders and team, prepares communication to summarize discussions and action items in meetings - internal and client meetings.
• Manage logistics with external partners and stakeholders for tele-education programs and other efforts.
• Document meeting discussions and decisions into meeting minutes and follow up on post-meeting action items as designated during project meetings.
• Conduct reviews of projects for action items and recommend solutions.
• Provide general assistance to the program and project team(s) as needed.
• Distribute communications related to program and project plan activities.
• Schedule meetings for program and project plan activities.
• Compile and publish weekly project status reports for leadership and project sponsors, project teams and other key project stakeholders.
• Collaborate and problem solve cross-functionally.

Requirements

• We are looking for people with strong data analytic and communication sills who are self-motivated with a great attitude and who can work in a tough startup environment.
• Masters degree preferred. However we are looking for people who are not just clinically focused but want to learn how to be project managers and have interest in the business of health.
• Interest or experience in health preferred. Business background preferred and consulting experience preferred.
• Excellent problem solving, communication and "person-centered" skills
• High level of organizational management capability and prioritization as well as the ability to break the ‘big picture’ into step wise different pieces.
• Proficiency in Microsoft Office applications especially excel, powerpoint, microsoft word
• Ability to establish and maintain effective and healthy working relationships with co-workers, managers and clients
• Ability to perform several tasks simultaneously to meet deadlines is necessary with high attention to detail
• Demonstrates ability to work with confidential and sensitive data and experience with technology tools including Asana or Trello or Jira