Clinic Hub and Health Outreach Coordinator at mDoc Healthcare

The position:

• We are seeking a dynamic and organized individual to join our team as a Hub and Outreach Coordinator.
• This pivotal role involves overseeing all aspects of personnel and patient experience across our network of 10 health hubs (mini clinics).
• The coordinator will be instrumental in driving patient traffic, enhancing patient volume, delivering exceptional care experiences, and ensuring effective data tracking.
• Moreover, this role plays a critical part in our mission to support low-income communities in achieving healthier lives through community outreach initiatives. In this position, you will be a part of the team cohort overseeing the hub and outreach operations execution at mDoc.
• Ideally you have have managed a clinical practice for several years understanding a focus on impact and business revenue.
• You will work closely with external stakeholders including government, funders, corporates and more.
• You will be expected to have great communication skills and a background in health.
• You will be expect to provide supportive oversight to a number of projects ensuring the operations are seamless and helping to interface with external stakeholders in and out of the country.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
• Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
• You must be data-driven or willing to be data-driven.
• Given we are a technology firm; you will use digital tools to work plan, manage projects track, predict our success as well as manage our members and customers.
• Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.

Hub and Outreach Coordinator

Hub Management:

• Manage day-to-day operations of 10 health hubs, ensuring smooth functioning and adherence to operational standards.
• Oversee personnel at each hub, ensuring a high level of patient care and operational efficiency.
• Implement strategies to drive patient traffic and increase patient volume at each hub

Patient Experience and Care Delivery:

• Ensure delivery of excellent patient care experiences consistent with company standards.
• Monitor patient feedback and implement improvements based on feedback and data analysis.

Data Tracking and Analysis:

• Track key performance indicators (KPIs) related to patient traffic, volume, and patient satisfaction.
• Utilize data insights to optimize hub operations and outreach strategies.

Community Outreach:

• Plan, coordinate, and execute community outreach events multiple times per week.
• Ensure outreach events reflect the company's brand and values, maintaining consistency and professionalism.
• Foster relationships with community stakeholders, including churches and local organizations, to enhance brand presence and community engagement.

Team Management:

• Coordinate internal teams to staff outreach events effectively without disrupting daily operations.
• Provide guidance and support to ensure team members are aligned with outreach goals and responsibilities.

Brand Ambassadorship:

• Represent the company at community events and ensure a positive brand perception.
• Uphold the company's values of inclusivity, accessibility, and commitment to improving health outcomes for low-income populations.
• Work closely with the manager on strategy and execution of the projects.
• Assist in implementation of project activities in accordance with the work plan.
• Use Jira and other technology tools to proactively manage the team’s complex plans
• Oversee the operations of the hub practices
• Lead the daily huddles with the management team
• Prepare administrative documents, collect and compile inputs to documents as well as analyze financials and develop budgets
• Collect, compile, and organise background materials, documents and other materials for meetings and develop clinical education materials for members
• Focus on creating presentations, SOPs, curriculums, training materials, quality assessments
• Performs reporting as needed; compiles data, and generates reports and decks as needed
• Create monthly plans for virtual training needs and plan for resource
• Initiates meetings with stakeholders and team, prepares communication to summarize discussions and action items in meetings - internal and client meetings.
• Manage logistics with external partners and stakeholders
• Distribute communications related to program and project plan activities.
• Schedule meetings for program and project plan activities.
• Compile and publish weekly project status reports for leadership and project sponsors, project teams and other key project stakeholders.
• Collaborate and problem solve cross-functionally.

Requirements

• Bachelor's degree in healthcare administration, business administration, or related field (preferred).
• Proven experience in healthcare management, community outreach, or related fields.
• Strong organizational and leadership skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with a demonstrated ability to build relationships with diverse stakeholders.
• Data-driven mindset with experience in analyzing metrics and implementing improvements.
• Commitment to promoting health equity and serving low-income communities.
• Interest or experience in health preferred. Business background preferred and consulting experience preferred.
• Excellent problem solving, communication and "person-centered" skill
• High level of organizational management capability and prioritization as well as the ability to break the ‘big picture’ into step wise different pieces.
• Proficiency in Microsoft Office applications especially excel, powerpoint, microsoft word
• Ability to establish and maintain effective and healthy working relationships with co-workers, managers and clients
• Ability to perform several tasks simultaneously to meet deadlines is necessary with high attention to detail
• Demonstrates ability to work with confidential and sensitive data and experience with technology tools including Asana or Trello or Jira