Job Offers at Koins Microfinance Bank

• We are hiring a Head of Technology Support to play a critical role in maintaining customer satisfaction, driving efficiency, and enhancing overall technology and operational support for the bank.

GENERAL RESPONSIBILITIES

• Manage the internal IT Support team and evaluate the skills and performance of team members.
• Ensure end-user experience is always exceptional.
• Support technicians, set specific end-user service standards, contribute to improving IT support by actively monitoring and responding to end users' queries.
• Establish and uphold best practices throughout the entire technical support ecosystem and identify areas for continuous improvement.
• Evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal cross-functional teams.
• Provide outstanding first-level technical and operational support as well as work with stakeholders in strategic planning and execution of the bank’s technology and business strategy.
• Lead the internal technology support team in its day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our technology stack
• Provide advice and support to all colleagues regarding standard office applications and best practices as business needs evolve.
• Ensure licensing management for all technology applications.
• Support onboarding / off-boarding employees on business systems
• Create and update manuals and documentation

QUALIFICATIONS / EXPERIENCE

• Bachelor's or Graduate degree in business, information systems, engineering, or computer science.
• At least 8 years of cognate experience
• Technology-related certifications will be an advantage

REQUIRED SKILLS & COMPETENCIES(technical and soft skills)

• Expert knowledge of Temenos T24 Core Banking Application, MS Office 365 including SharePoint, Exchange Online, Azure AD, Microsoft Endpoint Manager and Amazon Web Services (AWS).
• Hands-on experience with help-desk and remote-control software
• Solid technical background with an ability to communicate effectively with a non-technical audience.
• Customer-service orientation.
• Excellent written and verbal communications skills.
• Proven work experience as end-user services manager
• Exceptional customer service skills with a problem-solving attitude.
• Task-oriented and organized, experience managing a ticket queue and ability to prioritize effectively.
• Team management skills, team player, can collaborate in a productive fashion
• Able to troubleshoot a large variety of technical issues

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KEY ROLES & RESPONSIBILITIES

• Ensure all E-channels platform function optimally: Internet banking, Mobile App, ATM, POS, Cards etc.
• Daily settlement of all Electronic channel’s transactions
• Daily Reconciliation of E-channels accounts.
• Rendition of internal and regulatory reports
• Debit card issuance
• PIN issuance and Support
• Profiling Cardholders for Web payments (SAFETOKEN and 3D Secure)
• Management and project implementation of all E-channels platforms.
• Pilot test and Support for deployment of channels.
• Dispute Arbitration/Resolution
• Ensure prompt resolution of customers compliant and enquiries on E-channels issues.
• Customer support and feedback

REQUIRED SKILLS & COMPETENCIES

• Great problem-solving skills.
• Consistent with the ability to deliver by promptly meeting deadlines.
• Great customer-centric skills
• Excellent interpersonal communication skills
• Proficient with Excel

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Job Description

• Responsible for the day-to-day support of T24 core banking application, run the daily close of business, generate all departmental reports
• Responsible for T24 Local Development & Customization (write routines), designs T24 Versions and Enquiry, design reports and requested by the users
• Responsible for MySQL DB administration, backup and restoration.
• Implement and support Temenos Web Services Integration, Restful web services
• T24 Data Migration
• Provide T24 support to operators to resolve any COB problem (using Temenos approved models), escalate critical errors
• Access the Business Requirement Documents of all the interfaces, Develop corresponding Functional and Technical Specification Documentfor T24 Transact
• Create products as requested from business and give necessary supports. Arrangement Architecture

REQUIRED SKILLS & COMPETENCIES

• Proven work experience as a T24 Core Banking Technical Analyst preferably in the FINTECH space.
• Familiarity withAzureCritical thinking
• Personable
• Problem solving
• Organize information
• Strong knowledge of banking operations
• Process Improvement
• Change Management
• Pay attention to details
• Team player
• Honest, proactive and hardworking
• Ability to adapt to changes
• Excellent written and verbal communication skills

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Job Description

• Daily review of the Bank's loan portfolio
• Weekly presentation of Credit Risk report at ALCO and to the Executive Management
• Overseeing the preparation of Quarterly Board reports (Board committee)
• Overseeing all reports generated by Portfolio Management
• Liaising with auditors and CBN regulators to ensure all requirements are met as at when due
• To ensure all regulatory renditions are delivered timely
• Overseeing computation of the Bank's monthly provision and impairment figures
• Liaising with Business and other stakeholders within the Bank to develop reports that will assist in achieving their desired goals
• Overseeing the Bank's collection process
• Coordinating Recon project
• Overseeing and coordinating all activities within the Unit
• Carrying out any adhoc assignments as required by Management

OTHER QUALIFICATIONS 

• Bachelor's degree in finance, Economics, Business Management, or related fields (Master's degree or CFA is preferred).
• Minimum of 8 years of experience in portfolio management, investment banking, or asset management, with at least 5 years in a leadership role.
• Proven track record of managing large, complex investment portfolios across multiple asset classes.
• Strong understanding of financial markets, investment strategies, and risk management principles.
• Advanced knowledge of portfolio performance analysis tools and metrics.
• Exceptional leadership and team management skills, with the ability to drive high performance.
• Excellent communication and presentation skills, with the ability to influence and engage stakeholders.

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Job Description

• Drive deposit mobilization efforts with a monthly target of a minimum of ₦500 million.
• Develop and implement strategies to generate business leads and secure new opportunities, particularly in the High Net-Worth (HNI) segment.
• Build and maintain long-term relationships with HNI clients, offering tailored financial solutions to meet their needs.
• Manage client-related issues effectively, providing timely and appropriate solutions.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Utilize in-depth market knowledge to offer informed advice and promote Koins Bank’s wealth management products.
• Present comprehensive product information to clients, ensuring a sophisticated and professional level of communication.
• Demonstrate exceptional strategic thinking and planning abilities to meet business objectives.
• Monitor market trends and competitor activities to identify growth opportunities.
• Ensure adherence to all regulatory and compliance standards while managing client portfolios.

Requirements:

• At least 5 years of experience in a senior deposit mobilization role, with a focus on HNI clients.
• Proven and verifiable track record of performance in wealth management or deposit mobilization.
• Strong communication and presentation skills with a professional demeanor.
• Excellent relationship and people management skills, with the ability to handle complex client issues.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Certifications in Wealth Management or relevant financial services (e.g., CFA, CISI) are an added advantage.