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  • Posted: Oct 29, 2024
    Deadline: Nov 20, 2024
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  • Koins Microfinance Bank Limited is a fully licensed technology and impact-driven microfinance bank that focuses on driving financial inclusion. Loans / Savings/ Investments.
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    Head, Technology Support

    • We are hiring a Head of Technology Support to play a critical role in maintaining customer satisfaction, driving efficiency, and enhancing overall technology and operational support for the bank.

    GENERAL RESPONSIBILITIES

    • Manage the internal IT Support team and evaluate the skills and performance of team members.
    • Ensure end-user experience is always exceptional.
    • Support technicians, set specific end-user service standards, contribute to improving IT support by actively monitoring and responding to end users' queries.
    • Establish and uphold best practices throughout the entire technical support ecosystem and identify areas for continuous improvement.
    • Evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal cross-functional teams.
    • Provide outstanding first-level technical and operational support as well as work with stakeholders in strategic planning and execution of the bank’s technology and business strategy.
    • Lead the internal technology support team in its day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our technology stack
    • Provide advice and support to all colleagues regarding standard office applications and best practices as business needs evolve.
    • Ensure licensing management for all technology applications.
    • Support onboarding / off-boarding employees on business systems
    • Create and update manuals and documentation

    QUALIFICATIONS / EXPERIENCE

    • Bachelor's or Graduate degree in business, information systems, engineering, or computer science.
    • At least 8 years of cognate experience
    • Technology-related certifications will be an advantage

    REQUIRED SKILLS & COMPETENCIES(technical and soft skills)

    • Expert knowledge of Temenos T24 Core Banking Application, MS Office 365 including SharePoint, Exchange Online, Azure AD, Microsoft Endpoint Manager and Amazon Web Services (AWS).
    • Hands-on experience with help-desk and remote-control software
    • Solid technical background with an ability to communicate effectively with a non-technical audience.
    • Customer-service orientation.
    • Excellent written and verbal communications skills.
    • Proven work experience as end-user services manager
    • Exceptional customer service skills with a problem-solving attitude.
    • Task-oriented and organized, experience managing a ticket queue and ability to prioritize effectively.
    • Team management skills, team player, can collaborate in a productive fashion
    • Able to troubleshoot a large variety of technical issues

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    Team Lead E - Banking

    KEY ROLES & RESPONSIBILITIES

    • Ensure all E-channels platform function optimally: Internet banking, Mobile App, ATM, POS, Cards etc.
    • Daily settlement of all Electronic channel’s transactions
    • Daily Reconciliation of E-channels accounts.
    • Rendition of internal and regulatory reports
    • Debit card issuance
    • PIN issuance and Support
    • Profiling Cardholders for Web payments (SAFETOKEN and 3D Secure)
    • Management and project implementation of all E-channels platforms.
    • Pilot test and Support for deployment of channels.
    • Dispute Arbitration/Resolution
    • Ensure prompt resolution of customers compliant and enquiries on E-channels issues.
    • Customer support and feedback

    REQUIRED SKILLS & COMPETENCIES

    • Great problem-solving skills.
    • Consistent with the ability to deliver by promptly meeting deadlines.
    • Great customer-centric skills
    • Excellent interpersonal communication skills
    • Proficient with Excel

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    Core Banking & Integrations Officer

    Job Description

    • Responsible for the day-to-day support of T24 core banking application, run the daily close of business, generate all departmental reports
    • Responsible for T24 Local Development & Customization (write routines), designs T24 Versions and Enquiry, design reports and requested by the users
    • Responsible for MySQL DB administration, backup and restoration.
    • Implement and support Temenos Web Services Integration, Restful web services
    • T24 Data Migration
    • Provide T24 support to operators to resolve any COB problem (using Temenos approved models), escalate critical errors
    • Access the Business Requirement Documents of all the interfaces, Develop corresponding Functional and Technical Specification Documentfor T24 Transact
    • Create products as requested from business and give necessary supports. Arrangement Architecture

    REQUIRED SKILLS & COMPETENCIES

    • Proven work experience as a T24 Core Banking Technical Analyst preferably in the FINTECH space.
    • Familiarity withAzureCritical thinking
    • Personable
    • Problem solving
    • Organize information
    • Strong knowledge of banking operations
    • Process Improvement
    • Change Management
    • Pay attention to details
    • Team player
    • Honest, proactive and hardworking
    • Ability to adapt to changes
    • Excellent written and verbal communication skills

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    Head, Portfolio Management

    Job Description

    • Daily review of the Bank's loan portfolio
    • Weekly presentation of Credit Risk report at ALCO and to the Executive Management
    • Overseeing the preparation of Quarterly Board reports (Board committee)
    • Overseeing all reports generated by Portfolio Management
    • Liaising with auditors and CBN regulators to ensure all requirements are met as at when due
    • To ensure all regulatory renditions are delivered timely
    • Overseeing computation of the Bank's monthly provision and impairment figures
    • Liaising with Business and other stakeholders within the Bank to develop reports that will assist in achieving their desired goals
    • Overseeing the Bank's collection process
    • Coordinating Recon project
    • Overseeing and coordinating all activities within the Unit
    • Carrying out any adhoc assignments as required by Management

    OTHER QUALIFICATIONS 

    • Bachelor's degree in finance, Economics, Business Management, or related fields (Master's degree or CFA is preferred).
    • Minimum of 8 years of experience in portfolio management, investment banking, or asset management, with at least 5 years in a leadership role.
    • Proven track record of managing large, complex investment portfolios across multiple asset classes.
    • Strong understanding of financial markets, investment strategies, and risk management principles.
    • Advanced knowledge of portfolio performance analysis tools and metrics.
    • Exceptional leadership and team management skills, with the ability to drive high performance.
    • Excellent communication and presentation skills, with the ability to influence and engage stakeholders.

    go to method of application »

    Senior Wealth Manager

    Job Description

    • Drive deposit mobilization efforts with a monthly target of a minimum of ₦500 million.
    • Develop and implement strategies to generate business leads and secure new opportunities, particularly in the High Net-Worth (HNI) segment.
    • Build and maintain long-term relationships with HNI clients, offering tailored financial solutions to meet their needs.
    • Manage client-related issues effectively, providing timely and appropriate solutions.
    • Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
    • Utilize in-depth market knowledge to offer informed advice and promote Koins Bank’s wealth management products.
    • Present comprehensive product information to clients, ensuring a sophisticated and professional level of communication.
    • Demonstrate exceptional strategic thinking and planning abilities to meet business objectives.
    • Monitor market trends and competitor activities to identify growth opportunities.
    • Ensure adherence to all regulatory and compliance standards while managing client portfolios.

    Requirements:

    • At least 5 years of experience in a senior deposit mobilization role, with a focus on HNI clients.
    • Proven and verifiable track record of performance in wealth management or deposit mobilization.
    • Strong communication and presentation skills with a professional demeanor.
    • Excellent relationship and people management skills, with the ability to handle complex client issues.

    ACADEMIC QUALIFICATIONS

    • Bachelor’s degree in Finance, Business Administration, or a related field.
    • Certifications in Wealth Management or relevant financial services (e.g., CFA, CISI) are an added advantage.

    Method of Application

    Interested and qualified candidates should send their CV to: careers@koinsbank.com using the job title as subject of the mail.

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