Team Lead E - Banking at Koins Microfinance Bank

KEY ROLES & RESPONSIBILITIES

• Ensure all E-channels platform function optimally: Internet banking, Mobile App, ATM, POS, Cards etc.
• Daily settlement of all Electronic channel’s transactions
• Daily Reconciliation of E-channels accounts.
• Rendition of internal and regulatory reports
• Debit card issuance
• PIN issuance and Support
• Profiling Cardholders for Web payments (SAFETOKEN and 3D Secure)
• Management and project implementation of all E-channels platforms.
• Pilot test and Support for deployment of channels.
• Dispute Arbitration/Resolution
• Ensure prompt resolution of customers compliant and enquiries on E-channels issues.
• Customer support and feedback

REQUIRED SKILLS & COMPETENCIES

• Great problem-solving skills.
• Consistent with the ability to deliver by promptly meeting deadlines.
• Great customer-centric skills
• Excellent interpersonal communication skills
• Proficient with Excel