Latest Jobs at HR-EX Consulting

Responsibilities

• Oversees and drives the sales team to achieve the set organization sales targets and Objectives.
• Effectively manages and drives the sales process for the entire organization from prospecting through to successful closure.
• Drive the sales of our Business Technology Solutions services, e.g., Software as a Service solutions, such as Hodu CC Contact Center, Zoho, Zendesk, Instaview, ManageEngine and the Business Process Outsourcing services e.g., Recruitment as a service, Contact center as a service etc.
• Maintain a sustainable and robust pipeline and ensure accurate and rigorous forecasting and account planning.
• Ensures the sales team performs optimally to meet the organizational target.
• Identify and acquire new customers, up-sell and cross-sell the existing customer base in order to meet the set sales goals.
• Liaise with the marketing department on lead generation and ensure closure of the same.
• Manage sales through forecasting, account resource allocation, account strategy, and planning.
• Ensures all customer complaints regarding a product or service are resolved timely and effectively.
• Develops bespoke proposals & marketing campaigns etc. encompassing all aspects of applications that speak to clients’ needs.
• Participates in the development, presentation, and sales of a value proposition.
• Negotiates pricing and contractual agreements to close the sale.
• Understands our ideal customers and how they relate to our products.

Key Requirements

• Bachelor's Degree or equivalent.
• 10-12 years of applicable experience, including a minimum of 8 years of sales experience. Successful sales track record.
• Excellent Leadership with strong interpersonal /communication skills.

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Job Overview

• The Key Account Manager is a seasoned Customer Management software salesperson to position and sell licenses.

Primary Objectives

• Satisfy revenue targets for licenses across the CRM, ERP, HRMS & Contact Center Management in Nigeria
• Competency in positioning the portfolio at a “C” level
• Building a deep and active engagement model with Clients
• Creating a tailored ‘case for transformation’ and solution proposal with supporting business case for each opportunity
• Close opportunities in a timely and managed process
• Sales lead generation and pipeline management
• Lead account plan and coverage model to identify target clients.

Requirements

• Bachelor's Degree or equivalent.
• 8 years applicable experience, including 6 years of sales experience. Successful sales track record.
• Seasoned software sales professional with solid experience in the areas of
• Customer Relationship Management & Contact Center Management in Nigeria
• Proven experience selling Customer Management software solutions
• Experience in shaping and developing significant investment initiatives/projects of $US 1M and upwards, including business case development, detailed solution scope, implementation approach, and plan.
• Deep knowledge of the Nigerian market and software solution sale industry is vital. The ability to bring in insights about the emerging trends in FSI, ICT, and Services sectors’ buying patterns relative to customer management and contact center solution is highly relevant
• Proven network of executive-level contacts within the Nigerian business community.
• Knowledge of IT and or Customer Management is desirous
• Proven problem-solving capacity, including needs analysis and business justification skills
• Self-driven and ability to deliver results with less supervision
• Negotiate pricing and contractual agreements to close the sale.
• Identify and develop strategic alignment with key third-party influencers.
• Team player with strong interpersonal /communication skills. Excellent communication/negotiating/closing skills with prospects/customers.
• Local travel may be needed.