Job Vacancies at Glovo Nigeria

Description
Your work-life opportunity:

• The couriers, Glovers for us, are a key player in Glovo’s marketplace and you will need to ensure the fleet's long-term sustainability, as well as its daily performance. 
• Among other things, you will ensure an adequate supply of couriers in the whole territory as well as working directly with the OPS team to define and refine processes across the marketplace.

Responsibilities
Be a part of a team where you will:

• Be the owner of the operational metrics for Nigeria
• Work closely with Regional Ops team and the General Manager
• Manage Operations Managers and Specialists. You will hire, train and mentor them.
• Understand, deep-dive, have under control and improve the supply status to ensure we deliver operational excellence and great customer experience.
• Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
• Implement, standardize and execute processes across all cities.
• Contribute towards the continuous improvement of the global operations thru out-of-the-box thinking.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Requirements
You have:

• Degree in Engineering, Economics or similar.
• 3+ years of experience in high demanding positions (operations, consulting, investment banking, etc.). Experience in on-demand is a plus.
• Strong analytical skills are a must.
• 2+ years of experience managing high-performance teams. Inspire, coach and mentor Operations Managers to support their development and competency.
• Strong organisational skills and delegation, ability to prioritise and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment.
• Combine a day by day and tactic management with a strategic and long term view.
• Outstanding leadership skills and relationship with peers and other departments.
• Open to change (changes seeker).
• Hands-on.
• Effective communication skills (both to the team and upstream).
• Out of the box thinker and high level of self-initiative (proactive in finding new solutions to new issues).
• Project Management experience is a plus.
• Results oriented, autonomous and efficient.
• Professional English is a must. Local languace proficiency is a must.
• Knowledge in SQL is a plus.
• An empathetic, inclusive and curious attitude

Benefits
Experience our Glovo Life benefits:

• Enticing equity plan (if applicable)
• Top-notch private health insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Discounted gym memberships
• Flexible time off (take the time you need) and hybrid working model (own your time)
• Enhanced parental leave including nursery support!
• Online therapy and wellbeing benefit
• External learning budget

What you’ll find when working at Glovo:

• Gas: Driven to deliver quality results quickly
• Good Vibes: Bring positivity and communicate openly
• Stay Humble: Self-aware and open to learning
• Care: Uplift people and the planet
• Glownership: Act as proud owners
• High Bar: Focus on Top Performance.

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Responsibilities
Be a part of a team where you will:

• Support the Partners team with all aspects of daily operations
• Perform analysis to come up with some insights to help identify worst performers and improve the preparation time and cancellations of our Partners
• Develop, maintain and strengthen relations with Top Partners on the field
• Coordinate and supervise a team of agents where you will have direct responsibility on their KPIs, results and quality of their performance.
• Bring important insights from the local operations and cooperate with relevant stakeholder to drive important changes which can make operations more efficient
• Work alongside and communicate effectively with all other teams involved, such as the Finance and the Content Departments to give our Partners the best support
• Bring innovation to and assist in the implementation of successful processes and automation opportunities
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

Requirements
You have:

• Effective English written and communication skills.
• Problem-solving skills: no problem is too small or too big
• An empathetic, inclusive and curious attitude
• Experience managing, coordinating and motivating teams of 3-5 people
• Computer literate; good knowledge of Google Docs and advanced knowledge in MS Office (Excel)
• Salesforce and SQL experience is a plus
• Proactive, organized, and obsessed with detail and accuracy
• Socially active. Have good relationships in your team and have an ability to empathize with new people you meet
• Project management / coordination skills. Determined to get things done
• Comfortable working in a high growth and high-performance start-up with a fast pace.

Your work-life opportunity

• Join us as a Partner Operations Analyst and become a key member of Glovo's local operations team!
• We offer a challenging and dynamic environment with many opportunities for learning and development.

Experience our Glovo Life benefits:

• Enticing equity plan (if applicable)
• Top-notch private health insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Discounted gym memberships
• Flexible time off (take the time you need) and hybrid working model (own your time)
• Enhanced parental leave including nursery support!
• Online therapy and wellbeing benefit
• External learning budget.

What you’ll find when working at Glovo:

• Gas: Driven to deliver quality results quickly
• Good Vibes: Bring positivity and communicate openly
• Stay Humble: Self-aware and open to learning
• Care: Uplift people and the planet
• Glownership: Act as proud owners
• High Bar: Focus on Top Performance.