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  • Posted: May 12, 2025
    Deadline: May 26, 2025
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  • First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
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    Head, E-Business & Operations Control

    DUTIES & RESPONSIBILITIES

    • Planning, executing and reporting control functions in e-Business/e-Payments and Settlement platforms
    • Determine the process and procedure for Card programs and application solutions security key management (VISA Card; Master Card; Verve Card etc.)
    • Determine methodology for the execution and reporting of control activities and failures.
    • Develop relevant internal control policies on e-Payments and processes for management approval
    • Liaise with the Information Technology Department to ensure that total preventive controls are built into e-Business/ e-payment applications
    • Liaise with Card Associations on internal control issues and policies (MasterCard; VISA; Interswitch etc.)
    • Liaise with relevant switches on suspected irregular/ fraudulent transactions/ settlements
    • Liaise with relevant stakeholders within the Bank to automate the Control processes that will help to enhance control reviews.
    • Ensure there is a program in place to escalate all unresolved control issues to management. 
    • Supervise the escalation of all E-Payment settlement accounts with unresolved and overaged items to relevant stakeholders. Advises relevant departments (Legal department; E-Business; Transaction Banking Group, E - Product Operations) on regulatory requirements and impacts on e-product agreements etc.
    • Follow up with relevant officers to ensure that control exceptions raised are resolved timely and escalate to management where not resolved.
    • Actively partake with other stakeholders and determine necessary inbuilt controls in e-Payment/ alternative channels applications.
    • Staff supervision and administration
    • Maintain the Security of all information entrusted to the staff
    • Ensure compliance with the principles and policies in the Information Security Handbook

    JOB REQUIREMENTS

    Education 

    • Minimum Education: First degree in a numeric discipline.
    • CISA: etc. additional professional qualification is an added advantage.

    Experience 

    • Minimum of 10years relevant experience in Internal control with focus on E-Business, Transaction banking, E-Product Settlement etc. 

    go to method of application »

    Assurance and Reconciliation Specialist

    • Daily review of dashboard as reported by GRU to track and ensure open items within FSS Group are closed within stated lifespan. 
    • Ensure adherence to timely update of OR toolkits (RCSA, KRI, Operational loss and Risk reporting, issue and action management) within FSS group. 
    • Ensure compliance with relevant regulatory requirements, internal policies, and industry best practices. Monitor FSS activities to detect and mitigate any compliance risks. 
    • Continuously monitor, validate and prepare aging analysis for the open items. 
    • Coordinate and sensitize FSS team ahead of internal, external and regulator’s audit’s review and examination
    • Follow through on both ICEG and audit’s team exemption for timely closure. 
    • Ensure compliance with regulatory report rendition to avoid regulator’s sanction. 
    • Continuous Improvement: Monitor emerging risk trends and industry developments to proactively identify new or evolving risks. 
    • Organize and coordinate training within the FSS Group as it relates to Operational Risk and other assurance functions 
    • Continuously drive SOP review and update within FSS

    JOB REQUIREMENTS:

    • BSc degree with a minimum of Second Class Lower in any relevant discipline 
    • Master’s degree /Additional Professional Certification is an added advantage
    • Minimum of 5 to 12 years' experience in a similar role. 

    go to method of application »

    Lagos General Services Manager

    • Facility management: Ensuring that services such as general fixed asset maintenance, adaptation and face-lifting of existing branches, allocation of offices to staff members and are executed professionally in their respective regions in Nigeria. 
    • Project managing all on-going construction projects: new branches, adaptation of existing branches, relocation of branches, face-lifting of existing branches/ other bank’s properties such Private banking and Archive buildings, in all bank locations in Nigeria. 
    • Construction Project management from site handing over /progress meetings/site inspections at regular intervals to ensure project execution is in consonance with the bank’s required deliverables. 
    • Ensure high quality of project, branch equipment and building maintenance documentation 
    • Monitoring the executions of mega/CSR projects financed by the bank for customers by ensuring quality control and quality assurance are as specified by the bank project documents and coordination of all stakeholders to ensure timely delivery of tasks and avoid loss of funds. 
    • Branch premises inspectors: identifying defects in the bank’s buildings and pursuing the process of approvals for remedial works for quick fixing/execution to ensure brand preservation. 
    • Branch machines/equipment maintenance inspectors: Monitor the installation, operation and maintenance of generators on monthly basis or as prescribed, verify integrity of electrical protection devices (thunder/lighting arrestors, surge arrestors and earthing protection) quarterly in branches/Bank buildings under areas of coverage to ensure optimal performance of equipment and avoid equipment downtimes. 
    • Ensuring periodic proactive maintenance management of all bank branch operational equipment such as air conditioners, fire extinguishers, water sprinklers systems, FM200, inverters, batteries, photocopiers, CCTV, security doors, generators, etc. in all branches to guard against down-time which can impact negatively on the bank’s operations 
    • Vetting/negotiations of contractors’ tenders in consonance with approved bank/market rates for required maintenance services, liaising with branch operatives for required concurrences and processing of requisite approvals.
    • Carrying out physical valuation of jobs, preparation of valuation certificates, claims, final account, and practical completion certificate after due diligence and satisfactory completion to the bank’s standard, for all projects within the areas of purview. 
    • Prompt resolution of branch operational challenges, liaising with other stakeholders on issue resolution and escalating issues to management if there is a breach in SLAs with vendors 
    • Providing standard protocol services to visiting staff and executives when the need arises. 
    • Inspection, certification of landed properties, negotiation in conjunction with stakeholders and recommendation for Management approval.

    JOB REQUIREMENTS:

    • First degree in Architecture, Building Technology, Quantity Surveying, Estate Management, Civil Engineering, Electrical Engineering, Mechanical Engineering, etc. Professional Certifications (an added advantage)
    • Minimum experience: 8 to 12years relevant experience needed
    • This role is located in Lagos State

    Method of Application

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