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  • Posted: Nov 22, 2023
    Deadline: Not specified
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  • Earnipay enables businesses to offer employees access to their earned salaries instantly at any time without making changes to their existing payment process.
    Read more about this company

     

    Full-Stack (Backend-Heavy) JavaScript Engineer

    Backend Development:

    • Design, develop, and maintain scalable server-side applications using JavaScript (Node.js) and related technologies.
    • Implement RESTful APIs and other communication protocols for seamless interaction between the frontend and backend.

    Database Management:

    • Develop and optimize database schemas, queries, and transactions.
    • Work with both SQL and NoSQL databases to store and retrieve data efficiently.

    Architecture and System Design:

    • Collaborate with cross-functional teams to define system architecture and design scalable solutions.
    • Ensure the performance, reliability, and scalability of backend systems.

    Integration with Frontend:

    • Collaborate closely with frontend developers to integrate backend functionality seamlessly into user interfaces.
    • Implement and optimize frontend-backend communication protocols.

    Code Quality and Testing:

    • Write clean, maintainable, and efficient code.
    • Conduct thorough testing of backend components, identify and fix bugs, and ensure high code quality.

    Performance Optimization:

    • Identify and implement performance improvements in backend systems.
    • Monitor and troubleshoot issues related to system performance.

    Security and Compliance:

    • Implement security best practices to safeguard data and prevent unauthorized access.
    • Stay informed about industry trends and updates related to security and compliance.

    Collaboration and Communication:

    • Work closely with product managers, designers, and other stakeholders to understand project requirements and deliver high-quality solutions.
    • Communicate effectively with team members and provide technical guidance and support.

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    Customer Service Manager

    Job Role

    • Service Excellence: Establish and maintain service standards, KPIs, and SLAs to consistently deliver high-quality service and customer satisfaction.
    • Customer Advocacy: Foster customer loyalty and advocacy by actively seeking feedback, testimonials, and case studies.
    • Escalation Handling: Manage and resolve escalated customer issues, demonstrating empathy and a commitment to finding solutions.
    • Feedback Gathering: Gather and relay client feedback to the product development team to help improve our offerings.
    • Workflow Optimization: Continuously review and optimise customer service processes and workflows to enhance efficiency and effectiveness.
    • Reporting and Analysis: Utilize data and reporting tools to track and analyse customer service performance, identifying areas for improvement.
    • Cross-functional Collaboration: Collaborate with other departments, such as sales, marketing, and product development, to address customer-related challenges and opportunities.
    • Documentation and Knowledge Base: Develop and maintain a comprehensive knowledge base for customers and the customer service team.
    • Team Leadership: Lead, coach, and mentor a team of customer support representatives, fostering a positive and motivated work environment.
    • Training and Development: Provide ongoing training and professional development opportunities for the customer service team to enhance their skills.

    Qualifications

    • Proven experience in a customer support or service management role.
    • Strong communication and leadership skills.
    • Ability to empathise with and understand customer needs and concerns.
    • Results-oriented with a focus on customer satisfaction and team performance.
    • Exceptional problem-solving and conflict-resolution skills.
    • Proactive, self-motivated, and able to work independently.
    • Proficiency in using CRM software and customer service tools.
    • Experience in data analysis and reporting to drive performance improvements is a plus.

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    Sales Specialist

    Job Role

    • Prospecting and Lead Generation: Identify and reach out to potential customers through various means, including cold calls, emails, and networking.
    • Customer Engagement: Build and maintain strong relationships with existing and prospective clients to understand their needs and preferences.
    • Product Knowledge: Develop a deep understanding of Earnipay’s products or services to communicate the benefits to customers effectively.
    • Sales Presentations: Create tailored proposals and quotes, conduct product presentations, demonstrations, and sales pitches to showcase the value proposition to potential clients.
    • Negotiation and Closing: Manage the sales process from initial contact to closing deals and contract negotiation to achieve sales targets.
    • Sales Strategy: Develop and implement effective sales strategies to meet or exceed sales quotas and revenue goals.
    • Sales Reporting: Maintain accurate records of sales activities and customer interactions using CRM and provide regular reports to management.
    • Customer Support: Address customer inquiries, concerns, and issues, providing post-sale support and ensuring customer satisfaction.
    • Collaboration: Collaborate with marketing, product development, and other teams to align sales efforts with company objectives and enhance product offerings.

    Qualifications

    • Minimum of 4 years and proven track record in B2B sales, preferably in financial services or technology solutions.
    • Experience with payroll and financial services is a significant advantage.
    • Strong communication and negotiation skills.
    • Self-motivated and goal-driven with a record of achieving and exceeding sales targets.
    • Excellent interpersonal skills and the ability to build and maintain professional relationships.
    • Familiarity with the Payroll and HR community and a network of contacts is a plus.
    • Ability to work independently and as part of a team.
    • Proficiency in using CRM software and sales tools.
    • Willingness to travel for client meetings and presentations as needed.

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    Application Support Engineer

    Job Role

    • Perform analyses on software application functionality and suggesting improvements.
    • Ensure effective front end and back end functionality of applications.              
    • Consult with the software development team, internal users, and clients to improve application performance.                 
    • Manage code migration across environments to ensure continued and synchronized functionality.            
    • Establish the root causes of application errors, and escalating serious concerns to the Engineering Lead.     
    • Keep record of configuration changes and scheduling application updates.                    
    • Document processes and monitoring application performance metrics.                
    • Provide front end support to clients and colleagues in other departments
    • Provide software application support under the supervision of the Engineering Lead.

    Qualifications

    • Strong knowledge of front end and back end programming languages and frameworks/libraries, such as Javascript, Typescript, React,Express, NestJs
    • Strong knowledge of Databases (SQL, Postgres and MongoDb).
    • 2+ years experience as a full stack javascript engineer or/and Support engineer
    • Strong knowledge of cloud computing services, preferably AWS

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    Flutter Software Engineer

    Job Role

    Mobile App Development:

    • Design, develop, and maintain high-quality mobile applications using the Flutter framework.
    • Collaborate with cross-functional teams to define app features and functionality.

    UI/UX Design Implementation:

    • Implement responsive and visually appealing user interfaces based on design specifications.
    • Ensure a seamless and intuitive user experience across different devices.

    Integration with Backend Services:

    • Work closely with backend developers to integrate frontend components with server-side logic.
    • Implement and optimize communication between the mobile app and backend services.

    Code Quality and Testing:

    • Write clean, maintainable, and efficient code.
    • Conduct thorough testing of mobile applications, identify and fix bugs, and ensure high code quality.

    Performance Optimization:

    • Identify and implement performance improvements in mobile applications.
    • Address issues related to app performance and responsiveness.

    Collaboration and Communication:

    • Collaborate with product managers, designers, and other stakeholders to understand project requirements and deliver high-quality solutions.
    • Communicate effectively with team members and provide technical guidance and support.

    Adherence to Best Practices:

    • Follow best practices for mobile app development, including code structure, version control, and documentation.
    • Stay informed about the latest trends and updates in mobile app development.

    Qualifications

    Education and Experience:

    • Bachelor's degree in Computer Science, Engineering, or a related field.
    • 2yrs+ proven experience as a Flutter Developer with a portfolio of Flutter-based mobile applications in production.

    Technical Skills:

    • Strong proficiency in Dart programming language.
    • Extensive experience with the Flutter framework.
    • Familiarity with mobile app development best practices.

    UI/UX Design:

    • Experience implementing UI/UX designs and collaborating with designers.

    Problem-Solving:

    • Excellent problem-solving and analytical skills.
    • Ability to troubleshoot and debug complex issues.

    Adaptability:

    • Willingness to learn new technologies and stay up-to-date with industry trends.

    Method of Application

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