Fresh Jobs at Kredete

About the Role

• The Front Office Manager serves as the first point of contact for visitors, clients, and employees, ensuring a welcoming, professional, and efficient front office experience. This role is responsible for managing reception duties, handling inquiries, coordinating office logistics, and supporting day-to-day administrative activities.

What You’ll Work On

• Welcome and assist visitors, clients, and employees in a professional and courteous manner.
• Answer, screen, and direct incoming calls, emails, and other communications appropriately.
• Manage office access, maintain visitor logs, and issue visitor passes when required.
• Coordinate meeting room bookings and support conference or meeting setups.
• Assist with general office administration including filing, data entry, document preparation, and record keeping.
• Handle incoming and outgoing mail, courier services, and deliveries.
• Maintain office supplies and ensure the reception and common areas are organized and professional.
• Support internal teams with ad hoc administrative tasks, including scheduling, reporting, and document management.
• Report any office maintenance, safety, or security concerns promptly.

What We’re Looking For

• Minimum of 2 years experience in a front desk, administrative, or office assistant role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Proficiency in MS Office and office management systems.
• Ability to handle confidential information with discretion.
• Friendly, approachable, and customer-service oriented

Key Competencies:

• Communication & Interpersonal Skills
• Professionalism & Customer Service
• Attention to Detail
• Time Management & Organization
• Problem Solving & Initiative

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Role Overview

• We are seeking a Frontend Engineer (Angular) to design, build, and maintain the user facing interfaces for our high impact financial applications. You will be responsible for creating responsive, accessible, and performant web experiences, working closely with product designers and backend engineers to deliver intuitive features that solve real-world problems for our users across Africa.

Key Responsibilities

• Architect, build, and maintain scalable and maintainable frontend features for existing and new products
• Translate designs and wireframes into responsive, high-quality web interfaces
• Design and implement frontend architecture and state management for complex data flows
• Integrate frontend applications with RESTful APIs and optimize data fetching for performance
• Collaborate with backend engineers on API contracts and with designers on UX implementation
• Identify and resolve performance issues, ensuring good Core Web Vitals across devices
• Uphold code quality through reviews, testing, documentation, and frontend best practices
• Write unit, integration, and end-to-end tests (Jest, Jasmine, Cypress, Playwright) to ensure reliability in financial transactions.

Qualifications & Experience

• 4–6+ years of professional frontend engineering experience.
• Strong experience with Angular (v19+), building and maintaining large-scale applications
• Solid use of Angular Signals and NgRx Signal Store for state management
• Experience working in monorepo setups (e.g., Nx) with shared libraries and multiple applications
• Hands-on experience with Tailwind CSS and Angular Material for building consistent, accessible UI systems
• Ability to write clean, scalable, and maintainable code
• Good understanding of frontend performance, accessibility, and browser compatibility

Nice to Have

• Working knowledge of React and modern component patterns
• Experience building data-heavy or dashboard-style interfaces
• Familiarity with secure authentication flows and frontend security considerations
• Experience with real-time or frequently updating data
• Exposure to fintech or financial products, especially in emerging markets

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About the Role

• We are seeking a proactive and customer-focused Weekend and Night Support Specialist (The night and weekend shift is within our 24/7 support hours) to provide exceptional support to our clients and users outside regular business hours. As the first point of contact during weekends and night shifts, you will resolve technical issues, assist with customer inquiries, and ensure seamless service delivery in alignment with our company’s values and standards.

Key Responsibilities

• Respond promptly to customer inquiries via chat (Intercom and Freshworks)
• Troubleshoot and resolve customer issues, escalating complex cases as needed.
• Provide accurate information about products and services.
• Assist users with technical issues, such as login errors and payment processing.
• Monitor system alerts and escalate performance issues to relevant teams.
• Track and resolve incidents in line with company procedures and SLAs.
• Monitor customer feedback and identify trends for process improvement.
• Meet or exceed support KPIs while ensuring service excellence.
• Update knowledge of company products, policies, and procedures regularly.

Requirements

• Bachelor’s degree or relevant certification in IT, customer service, or a related field.
• 2–3 years of experience in customer or technical support, preferably in fintech.
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• Familiarity with CRM tools (e.g., Freshworks, Intercom).
• Basic understanding of fintech products and online payments.
• Customer-first approach with strong empathy.
• Flexibility to work night and weekend shifts consistently.
• Detail-oriented and organized with the ability to work independently.
• The role is remote but new teammates will be required to come into the office a few times a month to sync and bond with the team.