Jobs at Work Better Africa

Duties and Responsibilities

• Trains, cross–trains, and retrains all front office personnel.
• Schedulesthefront office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each front office employee.
• Maintains working relationships andcommunicateswith all departments.
• Maintainsmaster keycontrol.
• Verifies that accurateroom statusinformation is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completescredit limitreport.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
• Checkscashiersin and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, andcreditpolicies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds thehotel's commitment tohospitality.
• Prepare performance reports related to front office.
• Maximize room revenue andoccupancyby reviewingstatusdaily. Analyze rate variance, monitor credit report and maintain close observation of dailyhouse count. Monitor selling status of house daily. Ie flash report,allowanceetc.
• Monitor highbalanceguest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Officecomputersystem, including software maintenance, report generation andanalysis, and simple configuration changes.
• Prepare revenue and occupancyforecasting.
• Ensure logging and delivery of allmessages,packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P’s special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated byNight Audit.
• Review Front officelog bookand Guest feedback forms on a daily basis.
• Maintain an organised and comprehensive filing system withdocumentationof purchases, vouchering, schedules,forecasts, reports and tracking logs.
• Perform other duties as requested by management.

Requirements

• BSc in any related field.
• Minimum of 5 years of experience in 5-Star Hotel.
• Proficiency in Hotel Management Software (OPERA)

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Duties and Responsibilities

• Ensure that the guests have best possible experience by trouble-shooting and resolving all billing-related disputes.
• Represents the Accounts department on the daily department heads meeting with the general manager.
• Manage all phases of Accounts Payable, Receivable and department budget.
• Calculate and distribute wages and salaries.
• Prepare regular reports and summaries of accounting activities.
• Prepare financial statement sand debtors' listings.
• Verify recorded transactions and report irregularities to management.
• Providing direction to the night audit team so as to ensure proper revenue reporting.
• Reviewing all ledger details guest ledger,city ledger and deposit ledgers to validate proper payment and revenue posting.
• Review the postings, payments, revenue and guest balance reports on a daily basis.
• Follows up on any accounts within 3 days to ensure customer has received the invoice and does not have any questions.
• Review the Accounts Receivable(A/R)Ageing reports on a daily basis.
• Enters invoices in to accounts payable system weekly after verifying a purchase order was received from ordering department head and obtaining General Manager's approval.
• Forecasting cash payments and anticipating challenges arising from limited cash flow.
• Ensuring that cash flows are adequate to allow business units to operate effectively.
• Maintain banking relationships and merchant services for the hotel
• Maintains files of all contracts, insurance policies, tax reports,expenses,payroll, etc.
• Maintaining and transferring money between bank accounts as required.
• Performing numeric alanalysis of data and formulating conclusions and/or solutions.
• Preparing financial reports and submissions to relevant government entities.
• Ensures all new hire paperwork, benefits, performance appraisals, disciplinary action forms and other pertinent personnel documents are filed appropriately and maintained in accordance with the company HR practices.
• Working with executives and business heads to prepare budgets and track profit/loss performance by business unit.
• Providing direction and training to the hotel operational team in areas related to finance, financial reports,internal controls, labour management, payroll, etc.
• Effectively manage the accounting team through respectful communication, clear expectations, relevant training, productive coaching, regular meetings, and appropriate performance management.
• Recommend and maintain a system of policies and procedures that impose an adequate level of control over Account Department activities.

Prerequisites:

• Strong verbal and written communication skills with strong accounting software experience. Proficiency with MS Office (Excel / Word) and experience with PMS like Opera.

Requirements
Education:

• Charted Accountant (CA) Bachelor's Degree in Accounting. Additional qualifications will be added advantages.

Experience:

• Minimum of 5 years of demonstrated accounting experience, preferably in a hospitality or food and beverage environment and quality with a background that includes forecasting and budgeting.