Front Office Manager (5-Star Hotel) at Work Better Africa

Duties and Responsibilities

• Trains, cross–trains, and retrains all front office personnel.
• Schedulesthefront office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each front office employee.
• Maintains working relationships andcommunicateswith all departments.
• Maintainsmaster keycontrol.
• Verifies that accurateroom statusinformation is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completescredit limitreport.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
• Checkscashiersin and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, andcreditpolicies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds thehotel's commitment tohospitality.
• Prepare performance reports related to front office.
• Maximize room revenue andoccupancyby reviewingstatusdaily. Analyze rate variance, monitor credit report and maintain close observation of dailyhouse count. Monitor selling status of house daily. Ie flash report,allowanceetc.
• Monitor highbalanceguest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Officecomputersystem, including software maintenance, report generation andanalysis, and simple configuration changes.
• Prepare revenue and occupancyforecasting.
• Ensure logging and delivery of allmessages,packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P’s special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated byNight Audit.
• Review Front officelog bookand Guest feedback forms on a daily basis.
• Maintain an organised and comprehensive filing system withdocumentationof purchases, vouchering, schedules,forecasts, reports and tracking logs.
• Perform other duties as requested by management.

Requirements

• BSc in any related field.
• Minimum of 5 years of experience in 5-Star Hotel.
• Proficiency in Hotel Management Software (OPERA)