Jobs at Runola Nigeria Limited

Job brief

• We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.
• The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
• The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests.
• Answer questions and address complaints.
• Answer all incoming calls and redirect them.
• Receiveletters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.
• Monitor office expenses and costs.
• Take up other duties as assigned.

Requirements and Skills

• Minimum of OND in Hospitality or any related field.
• Proven experience as front desk representative or relevant position.
• Familiarity with office machines (e.g. fax, printer,scanner, etc.).
• Knowledge of office management and basic bookkeeping.
• Proficient in English (oral and written).
• Excellent knowledge of MS Office (especially Excel and Word).
• Strong communication and people skills.
• Good organizational and multi-tasking abilities.
• Problem-solving skills.
• Customer service orientation.

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Job Description

• Generate leads and enhance existing networks.
• Conduct market research, conduct customer feedback exercise and recommend factors and strategies to optimize the business resilience, facilities, processes and sales output
• Maximize customer awareness and attraction by ensuring the website and all other marketing channels are appealing and effective by working with in-house content developers on strategies for best content output and impact.
• Promoting your facilities: Using relevant online channels and direct marketing to promote all residences. Promote all aspects of the business to increase occupancy and revenue. Discover right approach to target more clients.
• Build effective customer relationships and customer loyalty to promote repeat business and referrals.
• Deliver effective liaison with employees and other members of staff to identify marketing priorities and achieve sales, customer service and other targets / objectives
• Responsible for corporate and travel agent residence sales.
• Demonstrates a clear understanding of the hotels/hospitality business strategies and then set SMART goals and achieve them
• Represent the organizationin various events and exhibitions.
• Implement all sales action plans related to the market areas as outlined in the marketing plan and meet/exceed sales targets
• Provide periodic reports and recent industry trend to your line manager/management
• Provide the highest quality of service to the customer at all times.
• Develop relationship within the community to strengthen and expand the customer base for sales opportunities. (e.g., Influencers)
• Acquire and develope new business accounts,prepare and present sales proposals and effective correspondence for clients.
• Any other assignments as directed by line manager

Requirements and Qualifications

• Minimum of 3 years hands-on marketing and business development experience, preferably with relevant experience in the real estate industry.
• Strong client relationship management skills
• Excellent negotiation skills
• Solid track record of delivering on sales targets
• Solid track record experience in setting up hotels, lodges and managing such facilities effectively
• Good market research experience and updated with industry trend
• A pro-active self-starter who can operate both individually and as part of a team
• Superior presentation and excellent oral and written communication skills