Jobs at Alfred and Victoria Associates

Job Summary / Purpose

• We are recruiting a professional Front Desk Officer to oversee all receptionist and secretarial duties at our main entrance desk.
• You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.
• Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills.
• You should have a talent for multi-tasking, with excellent communication and organizational skills.

Responsibilities

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.
• Oversee the office budget.
• Prepare outgoing mail by drafting correspondence, securing parcels, etc.
• Keep updated records and files
• Take up other duties as assigned (travel arrangements, schedules, etc).

Requirements

• University Degree or equivalent
• A minimum of 2 years of proven experience in a similar role.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Familiarity with office machines (e.g. fax, printer, etc.)
• Proficient in English (oral and written).
• Excellent knowledge of MS Office (especially Excel and Word)
• Problem-solving skills.
• Customer service orientation.

Salary
Very Attractive.

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Job Summary / Purpose

• As a Product Manager you will take ownership of Company’s product roadmap and manage the end to end delivery of new features. To be successful you’ll collaborate with a talented team of engineering, marketing, and customer support colleagues.
• You’ll also become an expert on customers, by analysing data, curating feedback across multiple channels, and by speaking directly to customers.
• You will enjoy this role if you care about making financial services accessible to everyone, you enjoy creating innovative technology, and you want to see ideas quickly shipped into production.

Key Accountabilities

• Own the product roadmap and be responsible for setting priorities, backed up by data and customer feedback
• Be the voice of our customers, and ensure a high quality customer experience
• Work closely with software engineers and turn requirements into wireframes, prototypes, specifications and user stories
• Work with stakeholders across the business to identify new opportunities and help them understand how technology can better achieve their goals
• Conduct market and customer research to identify potential features or releases.
• Manage the end-to-end delivery cycle of product features, including go-to-market strategies, roll-out to customers and across the internal team.

Key Requirements

• 3 years plus product management experience, ideally FinTech/ Financial services
• Proven project management and communication skills, ideally working in a fast-paced/start-up environment
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to leadership
• You’ll have experience building solutions for end customers and managing all aspects of a successful product throughout its lifecycle
• UX design for mobile and / or mobile-web platforms.
• Analytical skills will also be viewed as a plus, especially in understanding data.
• Prior experience using Agile methodologies such as Scrum.

Benefits

• Be part of a dynamic, driven team, with strong career progression and the opportunity to grow with the business. A startup atmosphere with flat hierarchies - meaning you’ll be expected, and encouraged, to contribute your ideas.
• A collaborative working culture with regular brainstorms, stand-ups and inter-departmental gatherings.
• A great company culture with regular social activities.

Salary
Very Attractive.

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Job Summary / Purpose

• As a Software Tester you'll review and signoff acceptance criteria during the story creation process of a project and proactively find bugs through exploratory, cosmetic and end-to-end testing; you'll also work with business stakeholders, product managers and engineers on complex configuration and scenarios.
• You'll utilize your knowledge of Test Automation to drive adoption of test automation for existing and new features; working fairly autonomously to influence testing infrastructure.

Key Accountabilities

• Planning and managing all phases of the quality assurance process
• Responsible for the design, implementation and execution of manual test solutions supporting test engineering practices.
• Develop automation test scripts using the functional test cases
• Create test cases, test scenarios test scripts and test plans in line with product requirements
• Identify, record, document and track bugs as well as run tests for all releases
• Updating team on open project statuses and testing activity around features
• Define and execute functional, automation and performance test plans and strategies. Participate in implementing the Continuous Integration practice.

Key Requirements
This might be for you if you have:

• Previous working experience as QA Engineer. Strong QA software testing experience
• Experience with testing mobile apps (iOS, Android), web apps including compatibility testing for screens sizes, operating system versions, device variability.
• Experience with QA automated tools, automated tests and continuous integration frameworks
• Experience with manual software testing, regression and exploratory testing
• Experience with defect reporting and tracking tools such as JIRA
• Financial services experience is preferred
• Collaborative with strong communication skills.
• Experience working in a cross functional development team, collaborating with designers, product managers and developers.
• Experience with Testrail or a similar test case management tool is a plus.
• Keen eye for detail and a commitment to excellence.

Benefits

• Be part of a dynamic, driven team, with strong career progression and the opportunity to grow with the business. A startup atmosphere with flat hierarchies – meaning you’ll be expected, and encouraged, to contribute your ideas.
• A collaborative working culture with regular brainstorms, stand-ups and inter-departmental gatherings.
• A great company culture with regular social activities.

Salary
Very Attractive.

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Job Summary / Purpose

• As a Scrum Master, you will serve as a facilitator for the development team, you will engage in servant leadership & manage the Agile Process through guidance, coaching, and education, and removing impediments to progress.
• You would Support and educate the team, particularly with respect to refining and managing the product backlog, metrics useful to the company, processes that streamlines decision making, and communicating dependencies across teams.
• You will lead with understanding of Agile knowledge, what works best for the team given constraints, and know how to best adjust to maximize team's success Always learning & willing to experiment within what makes the most sense for the team at the time.

Key Accountabilities

• Facilitate daily scrum, Sprint planning, sprint demo and retrospective meetings
• Help Product Owner to prioritize product backlogs and make them ready for the next sprint Forecast the numbers of deliverables possible in a Sprint and a Release, which is based on evidence and reliable source
• Expert in estimation and planning. Must know how to create useful, reliable, and practical plans for software development projects
• Help overcome engineering or product management barriers and blockers
• Good coach in agile practices. Coach individuals and interactions over processes and tools
• Ensure all teams have clear guidelines / User stories & that test plans are in place. Monitor execution, communicate and coordinate across teams and team members.

Key Requirements

• 3+ years of project management / Scrum master experience in the Payments or Financial or services.
  Certified Scrum Master with excellent knowledge of the Scum framework, artifacts and techniques.
• UAT/Testing Experience
• Familiar with Jira Resource Boards, Dashboards, Filter creation, as well as familiar with Confluence.
• Understand the value of commitments to delivery made by a development team
• Understand incremental delivery and the value of metrics
• Understand backlog grooming, burn down metrics, velocity, and BDD driven Acceptance Criteria
• Experience as an software engineer is a plus
• Experience operating in an Agile Environment and with CI/CD pipeline driving DevOps best practices within development teams.

Benefits

• Be part of a dynamic, driven team, with strong career progression and the opportunity to grow with the business. A startup atmosphere with flat hierarchies – meaning you’ll be expected, and encouraged, to contribute your ideas.
• A collaborative working culture with regular brainstorms, stand-ups and inter-departmental gatherings.
• A great company culture with regular social activities.

Salary
Very Attractive.

go to method of application »

Job Summary / Purpose

• As a Customer Support Partner you would be expected to resolve customer queries, guide product users through features and functionalities.
• To be successful in this role, you should be an excellent communicator and problem solver.
• You should also be familiar with CRM. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Document and track customer issues using a ticketing system to ensure quick resolution.
• Gather customer feedback and share with our Product, Engineering and Marketing teams.

Requirements and Skills

• 2+ year’s experience as a Customer Support Specialist or similar CS role
• Familiarity with financial services industry is a plus
• Experience using Trengo and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases.

Benefits

• Be part of a dynamic, driven team, with strong career progression and the opportunity to grow with the business. A startup atmosphere with flat hierarchies – meaning you’ll be expected, and encouraged, to contribute your ideas.
• A collaborative working culture with regular brainstorms, stand-ups and inter-departmental gatherings.
• A great company culture with regular social activities.

Salary
Very Attractive.

go to method of application »

Job Summary / Purpose

• We are seeking an HR leader with outstanding people skills to join a dynamic and fast-growing company.
• You would be responsible for designing, proposing, and implementing human resources strategies, guidelines and procedures within broad principles and policies to meet the requirements for supporting the short and long-term business needs.
• The ideal candidate for this role should possess a high work ethic, excellent communication skills, knowledge of labour regulations and HR practices, strategic thinking abilities, strong organizational skills, and excellent interpersonal skills.

Key Accountabilities

• To assist with the rapid scaling of the business, the HR Manager will build from scratch the HR function for the company and will look after all the aspects of the Human Resources function. The key focus of this role will be on recruitment and growth.
• Talent Acquisition - Leading the full recruitment cycle: collecting the staffing needs from the Business, posting the roles, interviewing and shortlisting candidates, building candidate pipelines, corresponding with candidates, organizing the interviews and generating the offer for the successful candidate.
• HR Function - Working closely with the Management team to build the HR function from scratch: auditing what is in place, making recommendations on what is to be implemented, putting together a plan to set-up the HR function, implementing the actions and required changes in agreement with the Management team, ensuring compliance with the relevant local employment laws, setting-up and maintaining employee policies and procedures.
• HR Advisor - Advising the Management team on any HR related matters. Being an active partner to the Management team, able to find solutions to support the expansion of the company.
• On-boarding - Generating and sending contracts to future employees and contractors. Putting together an onboarding plan for new joiners. Leading end to end the HR on-boarding of employees and contractors.
• Employee Data - Putting together a database of all the employees and contractors. Ensuring accuracy of employee and contractor data at all times. Periodic reporting to Management.
• People Engagement and Retention - Proposing actions to support people engagement and retention.
• Employee Relations - Leading any Employee Relations matters.
• Payroll - Running the monthly payrolls (jointly with Finance). Ensuring all payroll processes are completed accurately and quality controls are in place.
• Benefits - Making recommendations on benefits to be offered to the Management team. Managing the benefits enrollment for employees.

Key Requirements

• Educated to Degree level or equivalent.
• Experience in scaling recruitment processes, preferably for a fintech or tech company.
• Extensive HR experience
• You have excellent interpersonal skills and high levels of leadership skills
• You have the ability to work in a fast-paced environment.
• You thrive in unknown situations. You can apply logical reasoning, find solutions, and lead
• Validated ability to develop and provide HR management information and data analysis, using a range of statistical analysis techniques to provide insight into key people information, communicating outputs in user friendly formats
• Experience of the cloud-based HR systems.
• Strong design aesthetic and visualisation skills.

Salary
Very Attractive.