Front Desk Officer at Alfred & Victoria Associates

Job Summary / Purpose

• We are recruiting a professional Front Desk Officer to oversee all receptionist and secretarial duties at our main entrance desk.
• You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.
• Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills.
• You should have a talent for multi-tasking, with excellent communication and organizational skills.

Responsibilities

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.
• Oversee the office budget.
• Prepare outgoing mail by drafting correspondence, securing parcels, etc.
• Keep updated records and files
• Take up other duties as assigned (travel arrangements, schedules, etc).

Requirements

• University Degree or equivalent
• A minimum of 2 years of proven experience in a similar role.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Familiarity with office machines (e.g. fax, printer, etc.)
• Proficient in English (oral and written).
• Excellent knowledge of MS Office (especially Excel and Word)
• Problem-solving skills.
• Customer service orientation.

Salary
Very Attractive.