Fresh Vacancies at Neo Cloud Technologies

Details:

TASKS

• Keep records of customer interactions, process customer accounts and file documents
• Go the extra mile to engage customers
• Sell products and services
• Resolve customer complaints via phone, email, mail or social media
• Manage large amounts of incoming calls
• Follow communication procedures, guidelines and policies
• Generate sales leads
• Prepare product or service reports by collecting and analyzing customer information
• Resolve customer complaints via phone, email, mail or social media

Regardless of your qualifications, key strengths we are looking for include:

• Strong communication skills
• Evidence of being a self-starter, action orientated
• Passionate about delivering customer-focused digital solutions
• Fascination with customer behaviour and communications
• Effective team player in an environment with direct customer or key stakeholder contact
• Creative thinker and problem solver
• Commercial insight

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TASKS:

• Develop marketing strategies and finding, testing and selecting the technology that powers it.
• Building a clear and consistent narrative to describe the industry-leading platform, highlighting its key benefits, features, and differentiators Collaborating with marketing team to accurately represent the product in all communications and specific markets
• Working with product management to understand the product inside-out and become a product expert to support sales and the rest of the marketing team
• Research market specificities, customer needs and competition to help drive the product road-map
• Developing a library of product marketing materials for use in different channels and settings, presentation materials etc.
• Working cross-functionally to ensure that the entire organisation talks about the product in the same way, using the same language
• Developing new marketing and sales enablement materials; supporting training of sales, marketing, and customer service teams
•  Fully own and manage the marketing launch of new products and services, as well as the migration of legacy customers, coordinating with the marketing team

SKILLS:

• Project Management skills
• Writing and verbal communication skills
• Experience with online marketing strategies and concepts
• Email marketing skills
• Digital Marketing skills
• Strong multi-tasking ability
• Storytelling