Client Service Officer at Neo Cloud Technologies

Details:

TASKS

• Keep records of customer interactions, process customer accounts and file documents
• Go the extra mile to engage customers
• Sell products and services
• Resolve customer complaints via phone, email, mail or social media
• Manage large amounts of incoming calls
• Follow communication procedures, guidelines and policies
• Generate sales leads
• Prepare product or service reports by collecting and analyzing customer information
• Resolve customer complaints via phone, email, mail or social media

Regardless of your qualifications, key strengths we are looking for include:

• Strong communication skills
• Evidence of being a self-starter, action orientated
• Passionate about delivering customer-focused digital solutions
• Fascination with customer behaviour and communications
• Effective team player in an environment with direct customer or key stakeholder contact
• Creative thinker and problem solver
• Commercial insight