Fresh Jobs at The Borough Lagos

Job brief

• We are looking for a Hotel Front Desk Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify 
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements and skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

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• We are looking for a Procurement Officer to buy products that are essential for our company’s day-to-day operations.
• You will review prices and quality and ensure optimal stock levels.

Responsibilities

• Research potential vendors
• Compare and evaluate offers from suppliers
• Negotiate contract terms of agreement and pricing
• Track orders and ensure timely delivery
• Review quality of purchased products
• Enter order details (e.g. vendors, quantities, prices) into internal databases
• Maintain updated records of purchased products, delivery information and invoices
• Prepare reports on purchases, including cost analyses
• Monitor stock levels and place orders as needed
• Coordinate with warehouse staff to ensure proper storage
• Attend trade shows and exhibitions to stay up-to-date with industry trends

Requirements

• Proven work experience as a procurement Officer or similar role
• Good knowledge of vendor sourcing practices (researching, evaluating and liaising with vendors)
• Hands-on experience with purchasing software (e.g. Procurify or SpendMap)
• Understanding of supply chain procedures
• Solid analytical skills, with the ability to create financial reports and conduct cost analyses
• Negotiation skills
• BSc in Logistics, Business Administration or relevant field

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Job brief

• We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.
• The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role. 
• Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you.

Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials 
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order  slips or by memorisation 
• Communicate order details to the Kitchen Staff
• Serve food and drink orders 
• Arrange table settings and maintain a tidy dining area 
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Follow all relevant health department regulations 
• Provide excellent customer service to guests 

Requirements

• 0-2 years waitressing experience 
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• High school diploma; food safety training is a plus