Fresh Jobs at Telvida Nigeria

Job Description/Requirements

• Analysis the business objectives of the stakeholder and develops solutions to their business issues.
• Develops a logical data model.
• Analyzes and defines processes of business both “To Be” and “As Is.”
• Analyzes, and documents business requirements and delivers work products throughout the project life cycle.
• Analyzes the entire business, including data, goals, process, and organization.
• Aids stakeholders in developing their strategic goals.
• Translates business requirements to System/Functional requirements, and then these are passed to Application Developers
• Ensuring that the recommended solution is both commercial and competitive
• Understanding business requirements and translating them into specific software requirements.
• Understanding both technical designs and specifications
• Analyzing and documenting the required data and information
• Evaluating information harvested through surveys and workshops, task analysis, and business process description
• Having strong technical skills, business intelligence, and a full understanding of the needs of the customer
• Being able to effectively communicate with external clients and internal teams to deliver GUI, interface and screen designs
• Being an interface between technology teams, support teams
• Knowledge of Sport betting is mandatory.
• Minimum of 2years relevant experience.
• BSC/ MSC in any relevant discipline.

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Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Knowledge of Sport betting is mandatory.
• Minimum of 2years relevant experience.
• BSC/ MSC in any relevant discipline.