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  • Posted: Jan 23, 2023
    Deadline: Jan 31, 2023
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  • New Incentives is a US-based nonprofit committed to implementing health-related cash transfer programs to save lives in developing countries. Operating in Nigeria, New Incentives gives pregnant women with at-risk pregnancies conditional cash transfers, which encourage them to follow medical advice and treatment so that their children are born healthy.
    Read more about this company

     

    Accounting and Finance Support

    • Support the Accounting and Finance Team to achieve the organization's goals and support compliance.
    • Review staff’s office money fund and field expense submissions.
    • Review and coordinate with suppliers regarding documentation, quotation, and payment.
    • Conduct field activity audits of staff activities and clinic visits.
    • Coordinate with bank and bankers as necessary, including bank class and branch visits
    • Contribute to core accounting and finance procedures and processes.
    • Ensure that the organization is up-to-date with Nigeria's required accounting and finance-related compliance.
    • Assist with any required filing related to accounting and finance.
    • Assist with carrying out weekly routine accounting protocols.
    • Support regular financial reporting to different units and teams.

    Qualifications and Skills

    • B.Sc. or HND in Accounting, Finance, or Social Sciences disciplines. A professional certification (such as ICAN, ANAN, or ACCA) would be a bonus.
    • A minimum of two to three years experience working in finance and accounting support such as financial reporting, audit and investigations, internal control, or compliance.
    • A minimum of 1 year experience working for a non-profit, charitable organization, or (I)NGO.
    • Preferably a candidate already based in Jigawa, Katsina, or Zamfara State.
    • Excellent organizational skills and attention to detail.
    • Ability to take the initiative and creatively problem solve.
    • Comfortable in an environment that embraces evaluation and quality improvement.
    • Strong time-management skills.
    • Excellent communication skills in English, Hausa, and dialects (verbal and written).
    • Sound cultural awareness and the ability to work in multicultural and multiethnic environments.
    • Proactive and process-oriented.
    • Proficient in Google Workspace.
    • Cross-cultural experience is a plus.

    Language Requirement

    • Proficiency in English Language (conversation, reading, and writing)
    • Knowledge of the Hausa Language (conversation and reading)

    What you can expect from this role

    • An opportunity to work with an innovative team that was recently recognized as one of the most cost-effective charities in the world
    • A job that will directly lead to many lives being saved by preventing the spread of dangerous diseases through the uptake of childhood vaccinations
    • Working under the direct supervision of the Chief Operating Officer
    • An opportunity to work with a highly accountable and passionate team
    • A healthy work-life balance
    • The flexibility of working remotely for most of the year
    • A position with significant growth opportunities

    go to method of application ยป

    Customer Service Training Manager

    Responsibilities

    • Ensures Field Officers are Receiving adequate Training
    • Holds frequent training sessions with field officers on how best to approach questions/challenges from beneficiaries.
    • Ensures field officers are trained on various strategies to improve immunization coverage rates and retention.
    • Ensures field officers are well-trained on prioritizing day-to-day tasks, time-management, and fulfilling their job responsibilities.
    • Holds coaching sessions with poor performing field officers.
    • Trains field officers to treat beneficiaries with dignity and respect, providing actionable tips and real-life scenarios.
    • Administrative and Field Related Roles
    • Assesses 2 clinics per day and reports back to the Expansion Coordinator via myday regarding their proficiency in customer service.
    • Performs an in-depth review of field officers customer service, incorporated into training and where relevant protocol recommendations.
    • Develops and implement trainings on customer service and importance of good treatment of caregivers
    • Executes training for managers and field auditors on how to assess customer service gaps.
    • Equips staff with the skills needed to provide behavioral counseling intervention with beneficiaries. Strengthen and encourage interpersonal communication skills between health workers and the ABAE field officers.
    • Reviews field officers performance dashboards to ensure a comprehensive understanding of field officers performance.
    • Reviews clinic performance dashboards to ensure a comprehensive understanding of KPIs across all clinics.
    • Reports on areas where refresher trainings are needed for field officers to the Expansion Coordinator.
    • Visits clinics at least once a week.
    • Participates and conducts training sessions during field officers trainings.
    • Carries out any other tasks issued by the Expansion Coordinator.
    • Manages a system to track beneficiary and non-beneficiary feedback and complaints.

    Key Requirements

    • Education and Work Experience
    • B.Sc or equivalent. A master’s degree is a plus.
    • A minimum of 4–6 years relevant experience working in customer services at the field level.
    • At least 3 years prior experience working for a non-profit, charitable organization, or INGO.
    • Has led an expansion activity in the past.
    • Preferred experience in customer service engagement.
    • Preferably, a candidate already based in Kano.
    • Skills and Competencies
    • Strong communication and interpersonal skills (especially in Hausa)
    • Excellent budget management skills.
    • Strong customer service and people management skills
    • Proficient problem-solving skills
    • Ability to lead effective group training sessions
    • High ethical standards and integrity
    • Ability to identify gaps and recommend solutions
    • Ability to manage multiple priority tasks
    • Highly proactive with a very strong sense of accountability
    • Excellent leadership skills.
    • Proficiency in MS Word, MS Excel, MS Powerpoint, internet browsers, smartphones and ICT in general.
    • Ability to use Google Doc, Google Sheet, and AppSheet would be a bonus.
       

    Method of Application

    Use the link(s) below to apply on company website.

     

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