Fresh Jobs at MTN Nigeria

Description

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Ensure code applications are in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities. 
• Create and execute technical test plans for operational and bug fixes.
• Participate in transitions of the application or technical architecture, design and development components into production environment.
• Ensure the integrity of the solutions delivered into production environment.
• Perform reconciliations, proactive monitoring and ensure adequate service controls are in place.
• Ensure best customer experience of services offered on the different platforms within expected Service Levels.
• Work with teams and departments external to the immediate team e.g. solution delivery, business users, infrastructure teams, vendors and other developers, to make sure that the configuration and custom components meet application requirements and performance goals. 

Education:

• First degree in Computer Science or any related discipline 
• Fluent in English 

Experience:

• 3 – 7 years of experience in an area of specialization; with experience with working with others
• Experience working in a medium-sized organization 

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Mission

To support the business in understanding and utilizing business intelligence information in order to make informed decisions.

Description

• Translate business requirements into analytics use cases by participating in the development and review of user requirements and or functional specifications that relate to systems implementation and appropriate use.
• Participate in designing and implementation of BI software and systems, including integration with databases and data warehouses.
• Participate in the selection, blueprinting, requirements gathering, designing and rolling out BI solutions to end users and continually strive for a unified single version of truth across all business intelligence data used for business decision.
• Provide prompt resolution of BI systems issues related to integration of peripheral systems and ensure high levels of BI availability through support functions and in-depth testing.
• Ensure that Marketing & Strategy and MTNN business requirements for data and analytics are adhered to.
• Provide and articulate understanding of secondary data sources and knowledge of interoperability of data sources.
• Provide business hands-on training and first level application support on business intelligence applications.
• Ensure the integrity of enterprise data information by ensuring correct business rules are adhered to, product configurations are in line with the existing data structures to support business intelligence practice.
• Demonstrate broad understanding of best practices for data and analytics, business intelligence and  technologies to support business intelligence practice.
• Understand the telecoms data architecture landscape to derive value on data assets and support business decisions.
• Assist with the development of products services, strategic technology, gather and analyze data for strategic, operational and tactical decision making.
• Track and document changes project scope, identify potential crises, and devise contingency plans and update, prepare, forecast and distribute project status reports to stakeholders.
• Liaise with Information Systems (IS) and other commercial teams to ensure that MTNN requirements are met by the Enterprise Data Warehouse(EDW).

Education:

• First degree in any related discipline 
• Fluent in English 

Experience:

3 - 7 years’ experience which includes:

• Working understanding of Big Data platforms, relational databases, data analysis algorithms/techniques/tools
• Understanding of data warehousing, data mining and trend analysis
• Understanding of Project Management Framework
• Ability to use tools such as Power BI, SQL, Python etc.

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Mission

• Respond to RFx (Request For Proposals (RFPs); Request For Quotes (RFQs); Request For Information (RFI); Invitation To Tenders (ITTs); Expression of Interests (EoIs); etc.) on behalf of MTN Nigeria.
• Appropriately respond to Vendor Management requests (Vendor Pre-qualifications/Registrations/Assessments/Audits, etc.)

Description

• Support sales team in making the most of sales opportunities through driving intelligence gathering and value-adding bids and proposals 
• Ensure compliance to MTNN’s accepted bid governance & processes, regulatory requirements and the use of best global practices in the preparations of bid responses
• Drive increase in revenue through proactive participation in competitive bids, tenders and proposals
• Ensure accurate and timely reporting of bid team’s activities
• Ensure adequate and timely response on vendor registration requests
• Ensure competitiveness of bids by engaging both the Pricing Team and the Account Team
• Ensure different bid portals are active and up and running
• Notify respective teams before hand of the expiration time of corporate certificates used in bidding and follow up till renewal
• Provide support to any division in MTN that may require to respond to a bid and approaches Enterprise Business for support
• Coordinate all key stakeholders within and outside the organization to achieve complete bid responses
• Look out for more beneficial bids that the business will participate in and provide all the support during participation
• Follow up on submitted bids to ensure more wins and more revenue
• Project manage the bid preparation process & submission to customer (requirements gathering, clarification meetings, design/solution gathering, stakeholder meetings/input, collation, packaging and submission instructions from customer) 
• Ensure proper scoping of technical requirements & solution proposition is gotten for the stakeholders (Presales & NES)
• Adhere to procurement guidelines of customers to avoid bid rejection/disqualification

Education:

• A first degree in Information Management, Information Communication Technology or any of the social sciences 
• Fluent in English 

Experience:

3 - 7 years’ experience including:

• At least 2 years Financial, Technical, Sales or Customer Support experience preferably in the ICT & Telecoms environment 
• At least one-year experience in Bid Management Processes and Life Cycle
• Knowledge of Enterprise Products, Network systems & terminologies
• Strong stakeholder/relationship management, negotiation and engagement skills will be added advantages
• Excellent skill on the use of MS Word, Excel and Power Points
• Knowledge of MS Visio and Projects will be added advantage
• Excellent Interpersonal Skills

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Description

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Ensure code applications are in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities. 
• Create and execute technical test plans for operational and bug fixes.
• Participate in transitions of the application or technical architecture, design and development components into production environment.
• Ensure the integrity of the solutions delivered into production environment.
• Perform reconciliations, proactive monitoring and ensure adequate service controls are in place.
• Ensure best customer experience of services offered on the different platforms within expected Service Levels.
• Work with teams and departments external to the immediate team e.g. solution delivery, business users, infrastructure teams, vendors and other developers, to make sure that the configuration and custom components meet application requirements and performance goals. 

Education:

• First degree in Computer Science or any related discipline 
• Fluent in English 

Experience:

• 3 – 7 years of experience in an area of specialization; with experience with working with others
• Experience working in a medium-sized organization 

go to method of application »

Mission:

To support, maintain and optimize the number management, provisioning and billing systems for MTNN. This includes all provisioning processes associated with subscriber phone numbers (MSISDN and SIM/IMSI), including all other operations around activation, rating and billing for both GSM and Fixed Line accounts, as well as enhancing the procedures and processes associated with the operations and maintenance of business rules for all downstream BSS systems in MTNN. The incumbent will play a major role in defining Application specification  in response to evolving business needs.

Description:

• Articulate implementation approach for Number Management, General Provisioning, Customer Management, Rating, Retail and Wholesale Billing based on needs of user departments, in line with corporate goals and business objectives.
• Develop solutions to support immediate and long term requirements of business in line with approved standards and framework, including, SDLC process and General IT solution deployment standard such as eTOM/NGOSS and ITIL framework for Business System Solutions (BSS) and Operational Systems Solutions (OSS), and effective and efficient Project Management framework.
• Identify, develop and implement improvements to effectively manage people, systems, processes and operations.
• Participate in the selection of suitable technologies and negotiate/manage contracts with suppliers accordingly.
• Monitor and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.
• Advise business users of the best possible solutions based on their requirements, growth, emerging technologies and MTNN’s objective.
• Manage system enhancements through core system upgrades/migration to new/more robust platforms in line with technology refresh initiatives, etc.
• Ensure prompt resolution of issues and provide prompt feedback on escalated incidents relating to general provisioning processes, rating and billing in line with ITIL framework and best practice.
• Implement Service Improvement Programs (SIPs) to address issues identified through periodic review of common incidents and escalations to proactively eliminate service disruptions and ensure full adherence to effective service delivery and service management.
• Liaise with vendors and suppliers to deliver support and solutions
• Manage vendors and ensure SLAs are met through extensive review/negotiation of SLA agreements.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Computer Science or related field from a reputable institution
• Fluent in English
• Master’s degree in related field will be an added advantage

Experience:

• 6 - 13 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in Retail billing, wholesale billing, CRM and resource systems within the telecoms environment 

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JOB DESCRIPTION

Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA's)

Recruitment & Onboarding:

• Act as the first point of contact between the candidates and the company including interviews, tests, and interpersonal communication to present good first impression of the company.
• Post vacancies on official advertising channels, ORC/LinkedIn/MTN Careers website.
• Screen and filter all resumes submitted to the open job order, seeking only the most qualified applicant as per MTN Global Talent Standards.
• Administrate the Hirevue assessment & shortlisting platform.
• Arrange interviews for hiring managers.
• Perform Background and reference Checks for all prospective hires, accurately documenting these activities.
• Ensure feedback is provided to the applicants (CV acknowledgment, Regret Letters, Offer letters)
• Prepare internal memos for changing assignments, and promotions for internal employees.
• Record and maintain new employees’ files and documents.
• Ensure availability of all related documents to manage the VISA /Work permit process issuing ahead of time.
• Coordinate seamless onboarding and induction of New Joiners in coordination with internal stakeholders and OpCo HRs.
• Manage the probation period process in a timely manner.
• Ensure proper filing and information retrieval of all related documents
• Spool data & report on recruiting activities and onboarding programs to guide management.

Employee Relations & Services:

• Provide Human Resource support to all employees based in Rest of the World (ROW), liasing actively with HR support person at the different OpCos
• Seek to add value to the company by offering advice and assistance to new and current employees.
• Establish, maintain and foster good relationships between the company and employees.
• Manage, monitor and control all company employee’s attendance and leave through the Human Capital Management (HCM) system
• Ensure the proper follow-up of employees’ requests and reply to their inquiries and complaints in a timely manner (HR helpdesk, emails).
• Manage and coordinate Employee medical, life and PA insurance policy and participate in the yearly tendering process.
• Ensure involvement in multiple aspects of the business, including production statistics, employee data status and other projections.
• Respond to complex queries and manage all aspects of issues across the employee lifecycle such as disciplinaries, PIP processes, redundancies, and support the HR leadership with new projects.
• Conduct adequate communication about HR Business Partnering with line managers of all divisions, through the scheduled quarterly meetings and as the need arise.
• Take part in designing and executing social events to boost employee engagement and enhance work-life balance.
• Timely provide necessary requested reports
• Perform any other duties that may be assigned from time to time.

Role Deliverables

• Time to fill/ Hiring ratio.
• Turnover ratio.
• Sentimeter results (e.g. HR Service)
• Effective management of Secondments and Secondees
• 100% information and data compliance.
• Effective communication channels/ initiatives.
• Compliance to Policies & Procedures.                

Job Requirements (Education, Experience and Competencies):

Education:

• Minimum 4 Year bachelor’s degree in equivalent specialization (Human Resources or Business Administration)
• English and additional language is an advantage.

Experience:

• Potential manager track record of 3+ years; with experience in HR Operations, Recruitment and Employee relations.
• Working in the Telecom industry is preferable.
• Worked across diverse cultures and geographies

Other:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.