Fresh Jobs at MTN Nigeria

Job Description

• Responsible for performing analysis and monitoring on internal Technology controls and vulnerabilities, IT equipment, IT system risk management and the effectiveness of internal audit.
• Also responsible for providing recommendations on improvements in order to ensure an increasingly robust internal audit processes, which aims to reduce Technology risks and information  security risks.
• Assist the Manager in the execution of technology systems and processes audit plans, in order to identify risks and vulnerabilities in the particular control areas  and to ensure that processes and systems comply with company policies, and statutory and regulatory policies.
• Serves as an active member of the audit team directly executing medium/high priority/risk internal audits on the technology systems and processes: through  analysing reports and logs, conducting system and process audits, testing, preparing database updates, providing status reports and preparing final audit reports on assignments carried out, in line with internal audit standards and methodologies.
• Ensure that audits and assessments consider the effectiveness of the control areas, such as: application controls, information security, change management/system  development lifecycle,  disaster recovery reviews, pre and/or post implementation review, IT project management, IT project governance, IT risk management, data  migration reviews, data quality reviews, business process mapping reviews, IT acquisition and implementation reviews, information technology systems and  infrastructures process and control reviews.
• Review audit reports on the technology systems and processes, ensuring execution according to plan, quality and adherence to internal audit standards, methodologies and procedures.
• Provide analysis on technology systems and processes internal audit data, identifying weaknesses in IT systems and internal policies, IT system vulnerabilities,  and trends on IT systems failures, vulnerabilities, inconsistencies, weaknesses in the control areas, and reporting these to management, with recommendations on  possible mitigations and enhancements.
• Assist in compiling internal audit reports for management review.
• Measure/evaluate technology systems and processes compliance to statutory and regulatory requirements and the company's policies and procedures.
• Carry out regular, comprehensive and holistic information security and IT systems control assessments, to identify risks and areas that need focus.
• Recommend changes to IT systems and processes, based on internal policies, best practices and continuous change in available technologies.
• Keep up to date with new technology solutions to mitigate/change IT systems security vulnerabilities and provides reporting on these solutions.
• Maintain all audit administration documentation and information as required on routine and special information systems audits.
• Follow-up and perform validation of remediation activities to ensure control issues are effectively resolved
• Report audit findings and make recommendations for correcting unsatisfactory conditions, improving operations and reducing costs.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and  participating in professional societies.
• Maintain effective working relationships with the members of Senior Management, the heads of the business and service units and staff.
• Consult with and provide recommendation to senior management, administrators, and staff on various operational issues related to computerized and configurable information systems, and on  general business operations as needed.
• Work closely with other audit team members to complete each audit exercise and draft audit reports to be reviewed by Manager Technology, Security and Networks
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working condition
• May be required towork extended hours

Experience & Training
Experience:

• 3-7 years’ experience which includes:
• Minimum of 3 years’ experience in IT systems audit or IT security or privacy or technology consulting or cyber security experience in a reputable organization
• Experience working in a medium to large organization in a Systems/ IT/ Telecomm environment

Training:

• Internal audit,
• Cyber Security
• Fraud management,
• Technology risk management,
• Internal controls,
• Systems Audit (ISACA, ISO)

Minimum Qualification

• BSc, HND or Other

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Employment status: Permanent

Job Description

• To Support the new archiving Project and provide continuity in the scanning process for easy document filling and retrieval of all processed payment  documents in automated form.
• Log payment details into Microsoft Excel and provide details to respective stakeholders.
• Reconcile Payment document register to IFS
• To effectively manage documents movement and within the team, by creating and managed database of all document received and processed on daily  basis.
• To ensure document are duly authorized as at when due by evenly distribute document with the authorized signatory.
• To provide continuity in scanning process and to ensure ease of document filling, scanning and retrieval of all processed payment documents in   automated form
• Carry out scanning reconciliation of scanned document vis-à-vis document provided.
• Assist in record validation for document scanning purpose. Validate vendor id, payment id and others
• Ensure that all files (old and new) are migrated from the current manual filling system to the automated system.
• Manage the OWC (Oracle Web Centre) and the document retrieval for the team and the Business.
• Manage the physical archiving of the scanned documents.
• Provide support ranging from retrieval of evidence of payment to validation of payment etc. for other units within the business.
• Support prompt resolution of various queries from other divisions.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working condition
• Extra hours to meet deadlines.

Experience & Training

• 1-3 years’ experience in an area of specialisation with experience with working with others
• Experience working in a small to medium organization

Minimum Qualification

• BSc, HND or Other

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Division: Marketing
Employment status: Permanent

Job Description

• To produce analysis in support of MTNN business intelligence strategy, including requirements generation for new data/information needs of the various operating divisions
• To support business users in the production of information systems; delivering reports, certifying data, and participating in implementation of new reporting and analysis, data feeds and  translations
• Support the Shareholder return strategy by developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share,  Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Review the budget process and ensure that quality drivers/assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios.
• Use market analysis, customer satisfaction and internal service costing data to develop and manage value based pricing strategies across the full range of MTNN products and services.
• Ensure the integrity of enterprise financial information by applying correct business rules and ensuring they are adhered to.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a c  lose working relationship with relevant information sources to provide an integrated service.
• Develop relationships and source reliable contacts for gathering information across other competitor companies and build and maintain knowledge base of competitor activities and a   Competitor Intelligence Unit.
• Provide business intelligence services for CEO; Marketing & Sales users by utilizing various tools and drawing on proven proficiency/ experience (including all aspects of the architecture   of cube/report design, creation, storage and access).
• Generate information and provide analysis that support customer management, planning and activities to meet MTN strategic requirements.
• Liaise with Marketing, Sales and relevant departments and review information available to ensure adequacy to enhance business decisions.
• Guide management in evaluating the effectiveness of marketing and sales campaigns by interpreting related data and information.
• Estimate projects for business analysis given the data and systems available and reporting needs of end users.
• Review business needs and translate into functional requirements and manage the entire lifecycle for IT deliverables.
• Interact with technical resources to understand and make best use of the corporate analytical systems, data warehouse and translation tools.
• Develop and maintain project plans and coordinate cross-functional activities for tasked projects. Duties include maintaining schedules to ensure timely completion of projects while meeting  deadlines and budgetary constraints.
• Communicate with business managers regarding the status of specific projects.
• Oversee the development and implementation of models on attrition and churn in support of Data Mining function.
• Carry out model development, model validation and implementation in a Big Data context
• Develop geographical/regional information/analysis and provide ongoing and ad-hoc reports on essential “health indicators” of the business.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Experience:

• 6 - 13 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Minimum of 2-3 years in Information Systems and/or analytical business systems
• Relevant experience as a project manager and business process analyst
• Proven experience with SAS, Business Objects, product selection/ proof of concept; data warehousing
• Product and marketing management experience very desirable.
• Strong knowledge of Business Intelligence products, best practices, and implementation approaches required.

Minimum Qualification

• BA, BSc, HND or Other

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Location: Port-Harcourt, Rivers
Employment status: Permanent

Job Description    

• To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability and  customer satisfaction.
• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their  strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition    

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training    
Experience:

• 3 - 7 years of experience in an area of specialisation; with experience with working with others
• Experience working in a medium  organization
  

Minimum Qualification    

• B.Sc, HND, BA or other.

go to method of application »

Employment status: Permanent

Experience & Training
Experience:

• 3 - 7 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organization

Training:

• Business Planning and Analysis
• Project Management
• Marketing communications Development

Minimum Qualification

• BA, BSc, Other or HND

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

go to method of application »

Employment status: Permanent

Job Description

• To handle and resolve all Switching Network related queries. Test and verify all new functionality both S/W & H/W and improve Network Performance
• Identify, analyse and plan for current and future needs of Network Operations in respect of high level support of network performance
• Improve network Call Setup Success Rate and Traffic Channel availability.
• Complete detailed Investigations on Cellular Network to optimize Network protocol layers and architecture (Includes SS7 signaling and AXE Plex Investigations) as well as New Functionality and Service testing as required
• Support new service deployment and Special Projects.
• Prepare Incident reports for service impacting network faults as appropriate (emergency report)
• CSR creation and follow up with vendors and ensure adherence to Service level agreement time lines.
• Update and ensure appropriate Software correction level is maintained across the network and software tracker is updated.
• Resolve all Networks related faults and issues that maybe required from Second line Operation and Maintenance (NSMC/CNO/DCG).
• Ensure Processes and procedures are updated.
• Control and Administer Customer Service Requests (CSR’s) to relevant Switching Element Supplier(s), as well as test and integrate software upgrades/releases from Suppliers.
• Ensure value is created through effective stakeholder management
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• National travel and a valid drivers license
• Prepared to work overtime and some long shifts

Experience & Training
Experience:

• 3 – 7 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Experience in Telecoms sector.
• Ericsson AXE /or EWSD switching experience is desirable

Training:

• GSM MSC/VLR/HLR Operations
• AXE Intelligent network overview
• GSM advanced system techniques

Minimum Qualification

• BEng, BSc or HND

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Division: Enterprise Business Unit
Employment status: Permanent

Job Description

• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Netfect 10 Project.
• Partner with MTNN’s Ecosystem Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including PerPartners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Define radio optimization strategy and policies, develop and standardize generic network parameter setting s for optimal performance
• Continuously optimize radio/network parameters and evaluate new features/software to enhance customer experience, quality and capacity management.
• Develop effective methodologies in conjunction with MS vendors to effectively detect, manage and resolve network exceptions to minimize impact on customer experience.
• Ensure the radio network is designed and performs in a cost effective way to achieve NWG’s 366 or other guiding rollout/operational strategy (such as 30% headroom) as determined by NWG top management.
• Continuously track network changes and scan for discrepancies between planned (intended) and actual.
• Achieve and surpass regulatory KPI’s for all radio network technologies.
• Produce and manage annual OPEX and CAPEX budget plan for Radio Frequency (RF) Optimization.
• Ensure that MTN Nigeria’s radio network design and optimization strategy is in line with European Telecommunications Standards Institute’s (ETSI) standards for GSM network design.
• Define methods and authorize access levels and privileges on network optimization tools and support systems.
• Track and enhance radio network traffic handling capability, in order to enhance network efficiency and revenue generation capability.
• Identify, evaluate and track the development needs and performance of team members, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Ensure adequate proactive monitoring, analysis and tuning of network is being done by managed services Vendors as at when due.
• Ensure Optimisation resources have adequate tools to effectively track and manage changes implemented by managed services Vendors.
• Maintain up to date knowledge of competitor quality, capacity and performance.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Coach and train RF Optimization team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Experience:

• Minimum of 10 years working experience.
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Minimum of six (6) years experience on radio network planning and optimization in dynamic telecoms operator environment.
• Experience working in/with radio network managed service vendors
• Experience dealing with vendors/suppliers on technical and commercial issues
• Extensive experience on 2G, 3G, 4G Radio Network Planning, Optimization & rollout program management.
• Experience in coverage area planning, radio capacity dimensioning and performance monitoring, statistical analysis and reporting

Training:

• Relevant GSM / 3G /4G Technical Training.
• Relevant Planning, Forecasting & data analysis trainings.
• Business Planning, Financial Evaluation and business feasibility reporting
• Financial Management
• New technologies seminar / training
• Vendor/Contract management training
• People management training

Minimum Qualification

• B.Eng, BSc or HND