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  • Posted: Nov 14, 2019
    Deadline: Nov 22, 2019
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    MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
    Read more about this company

     

    Engineer, High Level Support

    Employment status: Permanent

    Job Description

    • To handle and resolve all Switching Network related queries. Test and verify all new functionality both S/W & H/W and improve Network Performance
    • Identify, analyse and plan for current and future needs of Network Operations in respect of high level support of network performance
    • Improve network Call Setup Success Rate and Traffic Channel availability.
    • Complete detailed Investigations on Cellular Network to optimize Network protocol layers and architecture (Includes SS7 signaling and AXE Plex Investigations) as well as New Functionality and Service testing as required
    • Support new service deployment and Special Projects.
    • Prepare Incident reports for service impacting network faults as appropriate (emergency report)
    • CSR creation and follow up with vendors and ensure adherence to Service level agreement time lines.
    • Update and ensure appropriate Software correction level is maintained across the network and software tracker is updated.
    • Resolve all Networks related faults and issues that maybe required from Second line Operation and Maintenance (NSMC/CNO/DCG).
    • Ensure Processes and procedures are updated.
    • Control and Administer Customer Service Requests (CSR’s) to relevant Switching Element Supplier(s), as well as test and integrate software upgrades/releases from Suppliers.
    • Ensure value is created through effective stakeholder management
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
    • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job Condition:

    • Normal MTNN working conditions
    • May be required to work extended hours
    • National travel and a valid drivers license
    • Prepared to work overtime and some long shifts

    Experience & Training
    Experience:

    • 3 – 7 years’ experience in an area of specialisation; with experience working with others
    • Experience working in a medium  organization
    • Experience in Telecoms sector.
    • Ericsson AXE /or EWSD switching experience is desirable

    Training:

    • GSM MSC/VLR/HLR Operations
    • AXE Intelligent network overview
    • GSM advanced system techniques

    Minimum Qualification

    • BEng, BSc or HND

    Method of Application

    Know The Salary Structure of MTN Nigeria via MYSALARYSCALE

    Interested and qualified? Go to MTN Nigeria on careers.mtnonline.com to apply

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