Fresh Jobs at Mercy Corps

General Position Summary

The Learning and Communications Intern will be responsible for supporting the learning and communications activities of Mercy Corps Nigeria’s Maiduguri field office. This position aims to enhance knowledge sharing, improve communication strategies, and contribute to organizational learning. The intern will work closely with the Senior Learning and Communications Officer to ensure the successful implementation of learning and communication initiatives.

Objectives

The primary objectives of the Learning and Communications Intern are as follows:

• Support the development and implementation of learning and communication strategies.
• Assist in capturing and disseminating knowledge and best practices across Mercy Corps Nigeria programs.
• Enhance internal and external communication channels to effectively share information and promote visibility.
• Contribute to strengthening the capacity of staff in learning and communication methods.

Essential Job Responsibilities

The Learning and Communications Intern will perform the following tasks:

• Support the Senior Learning and Communications Officer in designing and implementing learning and communication strategies and activities.
• Assist in conducting research and analysis to identify relevant learning and communication trends and best practices.
• Collaborate with program teams to gather, document, and share lessons learned, success stories, and case studies.
• Contribute to the development of knowledge products such as reports, briefs, and presentations.
• Support the organization and facilitation of workshops, trainings, and learning events.
• Contribute to the production and dissemination of regular newsletters, updates, and other communication materials.
• Provide support in editing and proofreading documents for clarity, coherence, and adherence to branding guidelines.
• Assist in the organization and archiving of documents, photos, and other media files related to learning and communications.
• Stay updated on emerging trends and innovations in learning and communication practices and provide recommendations for improvement.
• Perform any other duties as required.

Deliverables:

The Learning and Communications Intern will be responsible for delivering the following:

• Regular reports on learning and communication activities, progress, and challenges.
• Knowledge products, including reports, briefs, and presentations.
• Content for newsletters, updates, and other communication materials.
• Documentation of lessons learned, success stories, and case studies.

Duration and Reporting:

The Learning and Communications Intern will be a full-time position based in Maiduguri, Nigeria. The duration of the internship is 6 months (Renewable). The intern will report directly to the Senior Learning and Communications Officer.

Note: This position will require frequent travels to deep field locations (Bama, Damboa, Dikwa, Gwoza, Mungonu, and Ngala).

Knowledge and Experience

The ideal candidate for the Learning and Communications Intern position should possess the following qualifications and skills:

• Bachelor's degree or diploma in communications, journalism, international development, or a related field.
• Excellent written and verbal communication skills in English.
• Ability to work effectively in a multicultural and diverse team.
• Attention to detail and ability to meet deadlines.
• Photography and videography skills will be an added advantage.
• Kanuri language proficiency will be an asset.

Success Factors

• The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive, and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
• Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
• The ability to interact effectively with international and national personnel is required. A demonstrated ability to multi-task, meet deadlines and process information in support of changing context is necessary.
• Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

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General Position Summary

The Monitoring, Evaluation and Learning Manager is a key member of the Program Performance and Quality (PAQ) Unit and will be responsible for managing and coordinating all MEL and program quality performance processes for Mercy Corps Nigeria’s Humanitarian programs. S/he will work across all Northeast programs to support data collection, management, and analysis.

Essential Job Responsibilities

TECHNICAL LEADERSHIP

• Provide leadership, training and mentoring in the development of M&E Plans, M&E tools, survey design, methodology, data analysis, and other skills required for assessing the impact of programs.
• Lead and/or collaborate with external evaluators on the design and rollout of the program assessments, baseline and evaluations, while setting up effective systems for learning.
• Ensures programs use the necessary M&E systems and tools, to inform and improve each individual program, as well as feed into the broader country-level M&E system and country strategy.
• Take the lead in aligning, collecting and reporting on relevant indicators to the organizational-wide M&E systems, and other external systems as relevant.
• Support teams in collecting sex and age-disaggregated data and using gender-sensitive data collection methods in order to understand and respond to program results with diverse participants.
• Participates in the facilitation of country and sector-level strategic planning sessions, assisting program managers and senior management in the development of their annual plans.
• Identify research opportunities and partnerships that respond to priority topics and questions, and which connect to Mercy Corp’s field emergency response programming and national and regional strategic plans.
• Lead on both internal and external Data Quality Assessment (DQA) in collaboration with BHA Third Party Monitoring partners.

INFORMATION MANAGEMENT

• Works with the program and M&E teams to adopt a holistic country-level M&E system (including Tola Data) that harnesses open-source software and flexible cloud solutions to more accurately collect, monitor and verify program activities and ensure they are aligned with the country strategic and annual plan.
• Provides guidance, recommendations, and leadership to ensure that the M&E systems meet the needs of Programs Managers and Country Leadership and help address shortfalls in M&E and data management that affect program implementation.
• Contributes to program design to ensure adherence to Mercy Corps’ M&E best practices, including the use of standardized indicators, form templates, and documentation methodologies.
• Maintain a comprehensive schedule of private and institutional funding reports for programs and review project/program reports to ensure that reports contain accurate, clear, and high-quality data and are presented in the proper format.
• Develop program and operational reporting templates that facilitate the acquisition, aggregation, and flow of information in programs.

CAPACITY BUILDING AND MENTORING

• Develops and oversees the implementation of the M&E staff and partner capacity-building strategy that promotes a culture of learning through systematic analysis and reflection of program data.
• Build the capacity of all relevant team members to develop and maintain an excellent M&E system, including regular reflection and analysis of program monitoring data.
• Work closely with Program Managers, Human Resources, and Finance to ensure that M&E skills are incorporated into all program position descriptions and positions are budgeted for.
• Contributes to the knowledge management repository with best practices in M&E and ensures that it is accessible to all staff and partners.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

INTERNAL AND EXTERNAL COORDINATION

• Active contributor and collaborator with sector clusters (majorly on joint assessments in Borno State) and regional and global counterparts to promote the use of M&E best practices.
• Strengthen linkages with other internal resources, including the LMS, Digital Library, Hub, and Connect, to enhance organizational learning where relevant to M&E.
• Maintain close working relationships with M&E counterparts in other relevant international NGOs and local NGOs and associations in Nigeria.

Knowledge and Experience

• BA/S degree in development studies, research methods, statistics, economics, social sciences, monitoring and evaluation, project management or other relevant field required. Postgraduate degree preferred.
• 3-5 years of active M&E work experience in emergency and development programming required with the proven use of program technology.
• Experience with theoretical and practical background in M&E and skilled in participatory qualitative and quantitative M&E methodologies and techniques.
• Excellent quantitative skills and power user with Excel; Experience with Access, and statistical packages including Stata, R or SPSS and GIS tools like QGIS, ArcGIS or Google Earth Pro is preferred.
• Experience with data management including the ability to structure and collate data sets for ease of analysis.
• Demonstrated understanding of intermediate statistics and ability to summarize and make predictions from multiple data sets.
• Experience working on USAID programs preferred.
• Previous experience living and working in challenging or insecure environments.
• Fluency in spoken and written English is required.
• Knowledge of Hausa and other local dialects is preferred.