SUMMARY
The ideal candidate would be responsible to provide product/service information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
RESPONSIBILITIES
Attend to Customer’s Issues & resolve them in timely & efficient manner
Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
Raising, following up and closure of Trouble Tickets
Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
Follow up for Collections through timely reminders to Enterprise & Retail Customers
Ensuring Collections of receivables is achieved as per the set targets
Service & MTTR Improvement Plans
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Generate Sales Leads
KEY RELATIONSHIPS:
- HOD/CIO/MD of TecPoint Global Solutions
- HOD Business Development Department
- HOD Customer Care Department
- HOD Project Management Department
- Customers of TecPoint Global Solutions
- Vendors & Partners of TecPoint Global Solutions
Fair Knowledge of Telecom Technologies:
- Internet Bandwidth & Leased Circuits
- Smart Solutions & Internet of Things (IoT)
- Internet Broadband
SKILLS REQUIRED:
- Strong organizational skills
- Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members when necessary
- Prior experience working with Telecommunication Customer Care Department
- Strong math and critical reasoning skills
- Customer Relationship Management
- Integrity & Honesty
- Team Player
- Interpersonal Skills
- Resourcefulness & Result Oriented approach
- Customer Oriented Approach
- Strong Oral & Written Communication
KEY MEASURABLES:
- MTTR
- Network Uptime
- Customer Satisfaction Score (CSAT)
- Total Tickets & Tickets per Customer
- First Response Time (FRT)
- First Contact Resolution (FCR)
REQUIREMENT:
- Graduate in science preferable, any other discipline may also apply
- NYSC Certified
- Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
- Excellent communication and interpersonal skills
- Highly motivated and target driven with a proven track record in sales
PREFERRED GENDER: MALE
RENUMERATION: N90,000 - N100,000 (Monthly gross)
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SUMMARY
The ideal candidate would be responsible to sell telecommunications products and services to both individuals and companies in the best possible manner and in such a way that the customer or client is completely convinced of making the purchase and are also satisfied with the products and services;
REQUIREMENT:
- 2-4yrs proven work experience in sales
- Proven track record of success in sales management, including the ability to drive revenue growth and meet sales targets.
- Excellent communication and interpersonal skills
- Relationship management skills and openness to feedback
- Highly motivated and target driven with a proven track record in sales
- Excellent selling, negotiation and communication skills
- Prioritizing, time management and organizational skills
- Ability to create and deliver presentations tailored to the audience needs
RESPONSIBILITIES
- Present and sell company products and services to new and existing customers
- Prospect and contact potential customers through various means including business directories, targeted lists, CRM software, referrals, participating in networking events, and attending trade shows and conferences
- Will be provided company-issued "warm" leads, but the candidate will also be responsible for finding own leads through cold-calling, networking, etc.
- Emphasize product features, capabilities, and limitations based on analysis of customer's needs
- Visit establishments to evaluate needs and to promote products and services
- Ability to close new leads through solution-selling to small, medium & large customers with the ability to negotiate prices and terms of sales and service agreements
- Foster relationships with new clients through contract negotiations and installation
- Reach agreed upon monthly sales goals
- Complete expense reports and sales reports
- Resolve customer inquiries and complaints
- Set follow-up appointments to keep customers aware of the latest developments
- Create sales material and customized presentations to present to customers
- Complete online sales training to obtain solution-selling certifications
- Continual education on new and existing products and services
RENUMERATION: N90,000 - N100,000 (Monthly gross)
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