Fresh Jobs at Getfit Technologies Limited

Job Summary

• Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary Responsibilities

• Sell products and services on your assigned work platform.
• Resolve customer complaints via phone calls, email, or social media.
• Use your assigned work platform to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade orders.
• Assist with placement of orders, refunds, or exchanges.
• Advise customers on company products and services.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Act as the face of the company.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Persuade customers to reconsider cancellation.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Work with customer service supervisor to ensure proper customer service is delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.

Requirements

• Minimum of a B.A, B.Sc. or HND in any related field.
• Minimum of two years' experience as a Customer Service Representative in a fast paced organization.

Skills & Competencies:

• Persuasive speaking & writing skills.
• Empathy.
• Clear communication skills.
• Quick thinking
• Ability to work under pressure.
• Ability to meet targets.

Key Performance Indicators:

• Volume of closed sales, relative to target.
• Volume of Prospects converted to customers, relative to Prospects engaged.
• Percentage of First Call / Request Resolution.
• Number of Abandoned Request.

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Responsibilities

• Preparation of weekly/monthly financial management reports.
• Posting to the accounting system and ensure the timely and accurate posting of all transactions.
• Maintaining a proper filing system to ensure the storage and safe-guarding of accounting records and information.
• Maintenance of all items posted unto the accounting system (vendors, supplier invoices, cash receipts and payments).
• Accruals and pre-payments processing.
• Updating & reconciliation of the fixed asset register as and when required.
• Reconciliation of all balance sheet items such as stocks, debtors and receivables.
• Assist & provide external auditors with financial information required for annual audit on payables and receivables.
• Ensure the timely reimbursement of petty cash to the marketers, in line with company policy as and when due.
• Ensure the verification and reconciliation of all sales (cash, card and bank transfers) into the companyТs accounts.
• Ensure that weekly bank reconciliation is carried out for all company accounts.
• Remittance of tax liabilities and pensions to respective authorities.
• Manage Assets and Liabilities- Review the balance sheet schedules for improving efficiency control of assets and liabilities and provide explanations for long outstanding items and the action plan to clear them on time.
• Ensure the registration and approval of different goods and services supplied per timeЦ all new supplies must be checked for confirmation.
• Accept for payment only duly approved cash and cheque requisition forms i.e. the first and final line approvals must be completed
• Prepare and get approval for all vouchers (PVs, petty cash vouchers)

Requirements

• B.Sc / HND in Accounting or any relevant discipline.
• 3 years minimum working experience
• Experience in the use of sage accounting software
• Must have had experience in the sales of tangible product (e.g. clothes)
• Experience with accounting software and data entry
• Excellent understanding of accounting rules and procedures including the Generally Accepted Accounting Principles (GAAP)
• Advanced knowledge and experience of spreadsheets
• Ability to work independently
• Proficient computer skills, including Microsoft Office. Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars is a must.
• Must reside within Wuse 2, Abuja