Fresh Jobs at Bonzee Consulting

Responsibilties

• Supervise daily operations across departments, including Front Office, Housekeeping, and Food & Beverage.
• Ensure all guests receive prompt, courteous, and professional service at all times.
• Monitor staff performance and ensure adherence to hotel policies and service standards.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Coordinate duty rosters and ensure adequate staffing levels per shift.
• Support the Hotel Manager in implementing operational strategies and standard operating procedures (SOPs).
• Conduct daily inspections of rooms, public areas, and facilities to maintain quality standards.
• Train and mentor junior staff to enhance productivity and service excellence.
• Assist with stock control, purchasing, and inventory management where necessary.
• Generate daily operational reports and communicate relevant information to management.

Qualifications

• Interested candidates should possess a Bachelor's Degree with 2 - 4 years work experience.

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Responsibilities

• Oversee the day-to-day operations of the hotel, including Front Office, Housekeeping, Food & Beverage, and Guest Relations.
• Ensure exceptional guest service delivery in line with the hotel’s brand standards.
• Develop and manage budgets, monitor financial performance, and implement cost-control measures.
• Lead, train, and motivate hotel staff to achieve performance and service goals.
• Handle guest complaints promptly and professionally to ensure guest satisfaction.
• Coordinate procurement and vendor management to maintain quality and efficiency.
• Collaborate with the marketing team to develop promotions and strategies to boost occupancy.
• Prepare and present regular reports on hotel performance to senior management.
• Ensure compliance with all health, safety, and regulatory standards.
• Maintain the property’s ambience and uphold the distinct character of the boutique brand.
• Lead, supervise, and motivate hotel staff to achieve performance targets.
• Identify training and development needs to enhance employee skills and service quality.
• Conduct performance appraisals and enforce disciplinary measures where necessary.
• Promote a positive, professional, and collaborative work environment.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Oversee safety, hygiene, and sanitation procedures across all departments.
• Address guest complaints promptly and implement corrective actions where required.
• Monitor and improve guest feedback and satisfaction scores.

Salary
N400,000 - N500,000 per month.