Hotel Supervisor at Bonzee Consulting

Responsibilties

• Supervise daily operations across departments, including Front Office, Housekeeping, and Food & Beverage.
• Ensure all guests receive prompt, courteous, and professional service at all times.
• Monitor staff performance and ensure adherence to hotel policies and service standards.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Coordinate duty rosters and ensure adequate staffing levels per shift.
• Support the Hotel Manager in implementing operational strategies and standard operating procedures (SOPs).
• Conduct daily inspections of rooms, public areas, and facilities to maintain quality standards.
• Train and mentor junior staff to enhance productivity and service excellence.
• Assist with stock control, purchasing, and inventory management where necessary.
• Generate daily operational reports and communicate relevant information to management.

Qualifications

• Interested candidates should possess a Bachelor's Degree with 2 - 4 years work experience.