Hotel Manager at Bonzee Consulting

Responsibilities

• Oversee the day-to-day operations of the hotel, including Front Office, Housekeeping, Food & Beverage, and Guest Relations.
• Ensure exceptional guest service delivery in line with the hotel’s brand standards.
• Develop and manage budgets, monitor financial performance, and implement cost-control measures.
• Lead, train, and motivate hotel staff to achieve performance and service goals.
• Handle guest complaints promptly and professionally to ensure guest satisfaction.
• Coordinate procurement and vendor management to maintain quality and efficiency.
• Collaborate with the marketing team to develop promotions and strategies to boost occupancy.
• Prepare and present regular reports on hotel performance to senior management.
• Ensure compliance with all health, safety, and regulatory standards.
• Maintain the property’s ambience and uphold the distinct character of the boutique brand.
• Lead, supervise, and motivate hotel staff to achieve performance targets.
• Identify training and development needs to enhance employee skills and service quality.
• Conduct performance appraisals and enforce disciplinary measures where necessary.
• Promote a positive, professional, and collaborative work environment.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Oversee safety, hygiene, and sanitation procedures across all departments.
• Address guest complaints promptly and implement corrective actions where required.
• Monitor and improve guest feedback and satisfaction scores.

Salary
N400,000 - N500,000 per month.