Jobs at Prestigious Consulting Group

Job Summary

• We are seeking an experienced and customer-focused Food and Beverage Manager to oversee all food and beverage operations within our hotel.
• The successful candidate will be responsible for managing restaurant, bar, banquet, room service, and catering operations while ensuring exceptional guest experiences, operational efficiency, profitability, and compliance with health and safety standards.

Key Responsibilities
Operations Management:

• Oversee the daily operations of all food and beverage outlets within the hotel.
• Ensure high standards of food quality, presentation, and service delivery.
• Monitor guest satisfaction and promptly resolve customer complaints.
• Coordinate with kitchen and service teams to maintain seamless operations.

Team Leadership:

• Recruit, train, supervise, and evaluate food and beverage staff.
• Prepare staff schedules and manage workforce planning.
• Foster a positive work environment and promote teamwork.
• Conduct regular performance reviews and coaching sessions.

Financial Management:

• Develop and manage departmental budgets.
• Monitor food and beverage costs, labor costs, and inventory levels.
• Analyze sales reports and implement strategies to increase revenue and profitability.
• Ensure accurate cash handling and financial reporting procedures.

Inventory & Procurement:

• Manage stock levels and inventory control systems.
• Coordinate purchasing activities and negotiate with suppliers.
• Minimize waste and prevent inventory shortages or losses.
• Ensure proper storage and handling of food and beverage products.

Health, Safety & Compliance:

• Ensure compliance with food safety, sanitation, and hygiene regulations.
• Implement and maintain health and safety standards.
• Conduct routine inspections of food preparation and service areas.
• Ensure adherence to company policies and industry regulations.

Events & Guest Experience:

• Coordinate food and beverage services for meetings, conferences, weddings, and special events.
• Collaborate with other hotel departments to deliver exceptional guest experiences.
• Develop promotional activities and special menu offerings to drive sales.

Key Performance Indicators (KPIs)

• Guest satisfaction ratings.
• Food and beverage revenue growth.
• Cost control and profit margins.
• Staff productivity and retention.
• Compliance with health and safety standards.
• Inventory accuracy and waste reduction.

Requirements
Education:

• Bachelor's Degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related field.

Experience:

• 3–5 years of experience in food and beverage operations within a hotel, resort, restaurant, or hospitality environment.
• At least 2 years in a supervisory or managerial role.

Skills & Competencies:

• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Sound knowledge of food safety and hospitality standards.
• Financial management and budgeting skills.
• Inventory and cost-control expertise.
• Problem-solving and decision-making skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft Office and hospitality management systems.

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Job Summary

• We are seeking a highly organized and proactive Operations Manager to oversee the day-to-day activities of our organization.
• The ideal candidate will be responsible for ensuring operational efficiency, managing staff performance, implementing company policies, and driving business growth through effective planning and coordination.

Key Responsibilities
Operations Management:

• Oversee daily business operations and ensure smooth workflow across departments.
• Develop and implement operational policies, procedures, and best practices.
• Monitor operational performance and recommend improvements where necessary.
• Ensure company resources are utilized efficiently and effectively.

Team Leadership:

• Supervise, motivate, and support employees to achieve organizational goals.
• Conduct performance evaluations and provide coaching and development opportunities.
• Coordinate staff schedules and ensure adequate workforce coverage.
• Promote a positive and productive work environment.

Business Development & Strategy:

• Assist in developing and executing operational strategies to improve productivity and profitability.
• Identify operational challenges and implement practical solutions.
• Collaborate with management to achieve business objectives and growth targets.

Financial & Administrative Oversight:

• Monitor operational expenses and ensure cost-effective practices.
• Prepare operational reports and present findings to management.
• Ensure proper documentation and record-keeping of operational activities.
• Support budgeting and resource allocation processes.

Customer Service & Compliance:

• Ensure high standards of customer satisfaction and service delivery.
• Address customer concerns and operational issues promptly.
• Ensure compliance with company policies, industry regulations, and safety standards.

Key Performance Indicators (KPIs)

• Operational efficiency and productivity.
• Achievement of business goals and targets.
• Employee performance and retention.
• Customer satisfaction levels.
• Cost management and resource optimization.

Requirements
Education:

• Bachelor's Degree or HND in Business Administration, Management, Operations Management, or a related field.

Experience:

• Minimum of 3 years' experience in an operations, administrative, or management role.
• Previous experience in hospitality, retail, healthcare, or service-based industries is an advantage.

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent organizational and multitasking abilities.
• Strong problem-solving and decision-making skills.
• Effective communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and under pressure.

Benefits

• Competitive salary (N150,000 – N200,000).
• Professional growth and development opportunities.
• Supportive work environment.
• Performance-based incentives (where applicable).