Jobs at Club Concierge Africa

Role Description

• This is a full-time, on-site role for a Food and Beverage Attendant based in Lagos. The Food and Beverage Attendant will be responsible for preparing and serving food and beverages, ensuring high standards of service and presentation, and providing excellent customer service to guests. The role also includes maintaining cleanliness and hygiene of lounge areas, handling customer inquiries, and assisting in creating a welcoming experience.

Qualifications

• Minimum of OND in Hospitality, Food Science, or related field is an advantage.
• 2-3years experience in a food & beverage, restaurant, lounge, or hotel environment.
• Skills in Food Preparation, Food Service, and Food & Beverage
• Strong Customer Service abilities to ensure a positive experience for guests
• Excellent Communication skills for effectively addressing customer inquiries and coordinating with the team
• Knowledge of health and hygiene standards in the food and beverage sector
• Ability to work in a fast-paced environment while maintaining attention to detail
• Previous experience in the hospitality or food services industry is a plus
• Flexibility to work shifts, including weekends and holidays, as required
• A friendly and professional demeanor with a team-oriented attitude

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 Job Purpose

• The IT Support Executive is responsible for providing technical support, maintaining IT systems, ensuring network and data security, and delivering timely solutions to all staff. The role ensures smooth day-to-day IT operations, optimal system performance, and high service availability across the organization.

Key Responsibilities

Technical Support & Troubleshooting

• Provide first-line and second-line IT support to all staff across departments.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain laptops, desktops, printers, routers, and other IT equipment.
• Support company applications, email systems, productivity tools, and cloud platforms.
• Maintain an updated log of IT support requests and resolution timelines.

Systems Administration

• Manage and maintain user accounts, permissions, and security groups across systems (e.g., Zoho, Google Workspace, Microsoft 365, internal tools).
• Monitor system performance, ensure uptime, and escalate complex issues to engineering where necessary.
• Perform routine system backups, updates, and patches.

Network & IT Infrastructure

• Support daily operations of the company’s network (LAN/WAN/Wi-Fi).
• Conduct network troubleshooting, performance checks, and optimization.
• Ensure connectivity across offices, servers, and cloud services.

Cybersecurity & Data Protection

• Enforce IT security protocols to prevent unauthorized access, data breaches, and misuse of company systems.
• Monitor suspicious activity, run periodic security audits, and recommend improvement actions.
• Support implementation of firewalls, antivirus systems, and access control policies.

Asset & Inventory Management

• Maintain an accurate inventory of all IT assets (laptops, phones, systems, servers, licenses, etc.).
• Manage issuance and retrieval of IT devices during onboarding and offboarding.
• Ensure timely maintenance, upgrades, and replacement of IT equipment.

Documentation & Reporting

• Maintain IT manuals, SOPs, configurations, user guides, and technical documentation.
• Prepare weekly/monthly IT reports on system health, incidents, and performance.
• Document all incidents, root causes, and preventive measures.

Support for Projects & Operations

• Assist in the setup and support of company events, training sessions, virtual meetings, and hybrid environments.
• Support digital transformation initiatives and deployment of new tools or systems.
• Assist with vendor management, procurement, and evaluation of IT solutions.

Skills & Competencies Required

• Strong knowledge of computer systems, networks, and troubleshooting.
• Good understanding of cloud services (Zoho, Microsoft 365, Google Workspace).
• Familiarity with security protocols, firewalls, and data protection principles.
• Excellent communication and customer service skills.
• Strong analytical, problem-solving, and multitasking ability.
• Attention to detail with a strong commitment to confidentiality and security.

Qualifications & Experience

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field.
• 2–4 years proven experience in IT support or similar role.
• Certifications (added advantage):
• CompTIA A+, Network+, Security+
• CCNA
• ITIL Foundation
• Experience with Zoho Admin, cloud systems, or ticketing tools is an added advantage