Latest Jobs at Moniepoint Inc.

About The Role

• The ESG Officer is responsible for supporting the development, implementation, and monitoring of Moniepoint Microfinance Bank Ltd’s Environmental, Social, and Governance (ESG) framework. The role ensures that ESG risks and opportunities are identified, managed, and integrated into the Bank’s risk management, credit processes, and operations in line with regulatory requirements, investor expectations, and international best practices.

Key Responsibilities

ESG Framework & Policy Implementation

• Support the development and implementation of the Bank’s ESG and Sustainability Framework.
• Assist in embedding ESG principles into enterprise risk management, credit risk, and operational processes.
• Ensure alignment with applicable CBN guidelines, development finance institution (DFI) requirements, and global ESG standards.
• Support periodic review and update of ESG-related policies and procedures.

Environmental & Social Risk Management

• Identify, assess, and monitor environmental and social (E&S) risks associated with the bank’s activities, including both its own operations (employees, facilities, logistics) and its customers (payments, lending, banking, credit).
• Identify gaps and ensure compliance with customer protection principles, including CERISE SPTF best practice”.
• Support the integration of Environmental and Social Risk Management (ESRM) into credit appraisal and approval processes.
• Conduct E&S risk screening, classification, and due diligence for lending activities.
• Monitor compliance with environmental and social covenants, action plans and regulatory / legal requirements..

ESG Risk Monitoring & Reporting

• Track ESG risks, incidents, and key performance indicators.
• Support ESG data collection, validation, and reporting for internal management and external stakeholders.
• Prepare ESG reports and disclosures for:
  • Executive Management
  • Board Committees
  • Regulators, investors, and DFIs
• Support sustainability and impact reporting initiatives.

Governance, Compliance & Controls

• Support governance structures relating to ESG oversight, including management committees and Board reporting.
• Monitor compliance with internal ESG policies, codes of conduct, and ethical standards.
• Support implementation of grievance redress mechanisms for customers, employees, and external stakeholders.
• Assist in managing ESG-related audits, reviews, and regulatory examinations.

Stakeholder Engagement & Training

• Support ESG awareness and capacity-building programs across the Bank.
• Collaborate with Credit, Risk, Compliance, HR, Operations, Business and Investor Relations teams on ESG initiatives.
• Support engagement with external stakeholders including regulators, investors, DFIs, and community partners.
• Promote responsible banking, financial inclusion, and consumer protection principles.

Sustainability & Impact Initiatives

• Support implementation of sustainability initiatives including financial inclusion, climate risk awareness, and responsible digital finance.
• Assist in assessing the social and environmental impact of products and services.
• Monitor emerging ESG risks and regulatory developments relevant to the Bank.

Key Performance Indicators (KPIs)

• Effectiveness of ESG risk screening and monitoring
• Quality and timeliness of ESG reporting
• Compliance with ESG policies and regulatory requirements
• Closure of ESG-related issues and action plans
• Level of ESG awareness across the organization

Required Qualifications & Experience

Education

• Bachelor’s degree in environmental science, Sustainability, Finance, Economics, Business Administration, Risk Management, or related field

Professional Certifications (Preferred)

• ESG, Sustainability, or Environmental & Social Risk certifications (e.g. GARP SCR, IFC ESRM, CFA ESG) are an advantage

Experience

• 4–7 years’ experience in ESG, sustainability, risk management, compliance, or related roles within financial services, fintech, or development-focused institutions
• Understanding of environmental and social risk management in lending is an advantage

Core Competencies & Skills

• Deep understanding of ESG and sustainability principles
• Good understanding of financial services and technology
• Strong analytical, documentation, and reporting skills
• Attention to detail and risk awareness
• Strong communication and stakeholder engagement skills
• High ethical standards and integrity
• Ability to work collaboratively in a fast-paced environment

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Job Purpose

• The Regional Team Lead (“RTL”) builds strong relationships with customers and ensures products or services are optimized to receive the highest ROI.
• The RTL plays a major role in hiring, training and mentoring the offline customer support team across offline channels. He/she is also in charge of implementing policies with internal teams to establish quality customer service that exceeds expectations.

Key Responsibilities

Team Leadership & People Development

• Line Management: Directly oversee a team of Offline Customer Support Officers & State Team Leads, managing daily workflows and resource allocation.
• Performance Management: Drive accountability through rigorous metric monitoring, regular calibrations, and PIP (Performance Improvement Plan) administration.
• Mentoring & Coaching: Conduct impactful 1:1 feedback sessions and develop training paths to upskill team members.

Operational Excellence & Strategy

• Relationship Management: Build and maintain strategic relationships with key accounts, moving from reactive support to proactive success strategies.
• Process Improvement: Develop and share best practices to enhance the efficiency and quality of support workflows.
• Reporting: Analyze team KPIs to prepare comprehensive weekly and monthly performance insights for senior management.

Stakeholder & Project Management

• Cross-Functional Collaboration: Act as the primary liaison for Regional Managers and State Coordinators to align support goals with regional needs.
• Project Oversight: Lead and execute customer support-related events and strategic projects.
• Field Engagement: Conduct regional visitations across state offices to audit support quality and understand local customer challenges.

Required Skills & Competencies
Educational & Experience Requirements

• Experience: Minimum of 5 years in a relevant customer service or support environment, with demonstrated leadership growth.
• Education: BSc in any relevant field.
• Service: Must have completed NYSC.

Technical & Professional Skills
Systems Expert: Advanced proficiency in CRM tools, ticketing systems, and managing high-volume interactions..

• Tech Savvy: Strong computer literacy with the ability to navigate and troubleshoot multiple technical systems simultaneously.
• Analytical Skills: Ability to interpret data and translate it into actionable performance reports.

Communication & Interpersonal Skills

• Articulate Communicator: Exceptional written and verbal skills, with the ability to explain complex information concisely.
• Adaptive Personality: A high degree of emotional intelligence to navigate various customer personalities and conflict-resolution scenarios.

Personal Attributes

• Strategic Thinker: Highly organized and detail-oriented with the ability to prioritize tasks in a fast-paced digital environment.
• Empathy-Driven: A deep sense of patience and customer-centricity.
• Independent & Collaborative: Capable of driving results autonomously while fostering a unified team environment.

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About The Role

• We are seeking a detail-oriented and analytically rigorous Security & Technology Risk Analyst to join our Information Security Assurance Team at Moniepoint. In this role, you will be instrumental in identifying, monitoring, and reporting on security and technology operational
• risks across our fintech ecosystem. You will translate complex risk data into actionable intelligence that enables executive leadership to make informed strategic decisions while ensuring our organization maintains the highest standards of regulatory compliance and
• operational resilience. As a financial technology company, trust and security are foundational to our brand. Your work directly contributes to Moniepoint's ability to safely expand into new markets, launch innovative products, and maintain the confidence of our customers and stakeholders.

Key Responsibilities

Conduct comprehensive risk assessments across security and technology domains (cloud, network, infrastructure, product, endpoint, third-party) using NIST Risk Management Framework, FAIR methodology, and qualitative/quantitative analysis methods.

• Perform Business Impact Analysis (BIA) on critical systems to determine Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), collaborating with process owners to validate findings and maintain documentation as business operations evolve.
• Administer and maintain the security risk register with current and historical records, ensuring comprehensive documentation and audit evidence for regulatory examinations and internal/external audits.
• Guide development and documentation of risk treatment plans aligned with enterprise risk appetite, collaborating with cross-functional stakeholders (Engineering, Legal, DevOps, IT, Security) on prioritization, execution strategies, and integration into product development and operational processes.
• Track and validate execution of risk treatment plans, monitoring completion rates, escalating delays, and ensuring residual risk remains within tolerance levels while adjusting plans as needed based on mitigation and remediation progress.
• Design and maintain quantifiable risk metrics across exposure measurement, control effectiveness assessment, and risk treatment progress tracking for executive decision-making, with continuous monitoring against organizational risk appetite thresholds via real-time dashboards and reporting.
• Analyze emerging threats and regulatory changes to proactively surface new risks and support strategic initiatives including market expansion and new product launches.
• Ensure all security and technology risk management activities adhere to applicable financial regulations, industry standards, and relevant frameworks (ISO 27001, SOC 2, PCI-DSS, NDPA, NIST, FAIR).
• Support security teams in evaluating third-party and vendor risks, ensuring alignment with organizational security standards and conducting ongoing risk assessments as part of the vendor management program.
• Communicate risk findings, assessments, and recommendations in business-relevant terms to stakeholders at all levels, translating technical risk concepts into actionable intelligence for executive leadership and operational teams.

Required Qualifications

• Bachelor's degree in Computer Science, Information Security, Risk Management, Engineering, or related field.
• 3-5 years of professional experience in operational risk management, cybersecurity risk, or technology risk assessment.
• Demonstrated experience conducting risk assessments, threat analysis, or vulnerability management.
• Experience developing risk metrics, KPIs, or dashboards for executive audiences.
• Familiarity with risk management frameworks (e.g., NIST Cybersecurity Framework, ISO 27001 or similar)
• Experience in financial services, fintech, or regulated industries preferred.
• Proficiency in risk assessment methodologies and qualitative/quantitative analysis
• Knowledge of business continuity and disaster recovery planning principles

Preferred Qualifications

• Professional certifications: CISM, CRISC, or equivalent risk/security certification.
• Experience with fintech, banking, or other highly-regulated industries

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About The Role

• The Enterprise Risk Management (ERM) Officer is responsible for designing, implementing, and overseeing Moniepoint Microfinance Bank Ltd’s Enterprise Risk Management framework to ensure effective identification, assessment, monitoring, and mitigation of risks across the Bank. The role provides strategic risk oversight, supports informed decision-making, and ensures alignment with the Bank’s risk appetite, regulatory requirements, and long-term business objectives.

Key Responsibilities

Enterprise Risk Strategy & Governance

• Develop and maintain the Bank’s Enterprise Risk Management (ERM) Framework in line with CBN guidelines, international best practices, and the Bank’s strategic objectives.
• Define and operationalize the Bank’s Risk Appetite Statement (RAS) and ensure its integration into business planning and decision-making.
• Provide independent risk oversight and challenge to business units and senior management.
• Serve as a key advisor to Executive Management and the Board on enterprise-wide risk exposures and emerging risks.
• Support the Board Finance, Audit and Risk Committee (FARCo) with comprehensive enterprise risk reports.

Risk Identification, Assessment & Aggregation

• Oversee periodic Risk and Control Self-Assessments (RCSA) across all business units.
• Identify, assess, and aggregate risks across key risk categories including:
  • Strategic risk
  • Operational risk
  • Credit risk
  • Market and liquidity risk
  • Compliance and regulatory risk
  • Technology, cyber, and fintech integration risks
• Maintain and continuously update the Bank’s enterprise risk register.
• Ensure consistent risk taxonomy, scoring methodology, and documentation across the organization.

Risk Monitoring, KRIs & Reporting

• Develop and monitor Key Risk Indicators (KRIs) aligned with the Bank’s risk appetite.
• Track risk incidents, losses, near misses, and emerging risk trends.
• Ensure timely escalation of risk appetite breaches and high-risk issues.
• Prepare and present enterprise risk reports to:
  • Chief Risk Officer
  • Executive Management
  • Board Finance, Audit and Risk Committee (FARCo)

Stress Testing, Scenario Analysis & Capital Adequacy

• Lead enterprise-wide stress testing and scenario analysis exercises.
• Assess the impact of adverse scenarios on capital, liquidity, earnings, and operational resilience.
• Support Internal Capital Adequacy Assessment Process (ICAAP) and liquidity risk assessments (where applicable).
• Provide risk inputs into strategic planning, budgeting, and new product approvals.

Risk Policies, Frameworks & Integration

• Contribute to the development, review, and maintenance of enterprise risk policies, frameworks, and procedures.
• Ensure risk management is embedded into:
• New product development
• Business expansion initiatives
• Technology deployments and system integrations
• Agent banking and digital channels
• Coordinate with Credit Risk, Operational Risk, Internal Control, Compliance, and Internal Audit to ensure a cohesive risk management approach.

Regulatory Compliance & Stakeholder Engagement

• Ensure full compliance with applicable CBN regulations, supervisory expectations, and risk management guidelines for MFBs.
• Act as the primary liaison for enterprise risk matters during regulatory examinations and audits.
• Oversee the tracking and closure of regulatory and audit findings related to risk management.
• Maintain effective relationships with regulators, auditors, and external stakeholders.

Risk Culture, Training & Leadership

• Build and lead a high-performing ERM team with clear roles, accountability, and development plans.
• Promote a strong risk culture emphasizing ownership, accountability, and ethical conduct.
• Drive enterprise-wide risk awareness and training programs.
• Encourage proactive risk identification and transparent escalation across the organization.

Key Performance Indicators (KPIs)

• Completeness and effectiveness of the ERM framework and risk reporting
• Timeliness of risk identification and escalation
• Compliance with risk appetite and regulatory requirements
• Closure rate of risk and audit issues
• Strengthen of risk culture across the Bank

Required Qualifications & Experience
Education

• Bachelor’s degree in finance, Accounting, Economics, Business Administration, Risk Management, or related field
• Master’s degree (MBA, MSc) is an advantage

Professional Certifications (Preferred)

• FRM, PRM, CRISC, ACA, ACCA, or equivalent

Experience

• Minimum of 10–12 years’ experience in risk management, internal control, audit, or compliance within banking, fintech, or financial services
• At least 5 years in a senior or leadership role
• Strong exposure to enterprise-wide risk frameworks and regulatory engagement

Core Competencies & Skills

• Deep understanding of enterprise risk management and CBN regulatory framework
• Strong strategic, analytical, and problem-solving skills
• Excellent communication, presentation, and stakeholder management abilities
• High integrity, independence, and professional judgment
• Ability to operate effectively in a fast-paced, technology-driven environment

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What We Are Looking For

• We are looking for a strategic Service Centre Manager to oversee the performance and operations of a designated group of Service Centres.

Key Responsibilities

• Multi-Site Operational Oversight & Strategy Network Standardization: Ensure all branches in the region adhere to the "Experience Center" operating model, maintaining consistency in aesthetics, service speed, and brand representation. Process Optimization: Continuously review operational workflows across branches to remove bottlenecks. Implement "Lean" methodologies to reduce wait times and improve staff utility. Compliance & Risk: Conduct regular operational audits across the region to ensure strict adherence to CBN regulations, cash handling limits, and internal controls. Brand standards and Operational SOP adherence frameworks
• P&L Management & Financial Performance Profitability Ownership: Take full ownership of the Regional P&L. Monitor branch-level revenues against Operating Expenses (OpEx) to maximize Net Operating Income (NOI). Cost Control: Manage administrative budgets across the cluster, optimizing spend on facilities, security, cash-in-transit (CIT), and utilities without compromising the customer experience. Growth Support: Collaborate with sales leadership to identify underperforming locations and deploy operational interventions to boost transaction volume and account opening.
• Data Analytics & Reporting Performance Dashboards: Monitor daily, weekly, and monthly operational data (wait times, footfall, transaction success rates, cross-sell ratios). Insight-Led Action: Use data to predict staffing needs (capacity planning) and identify trends. Reporting: Present consolidated regional performance reports to Executive Leadership, highlighting risks, opportunities, and P&L variances.
• Product Adoption & Customer Experience Feedback Loop: Act as the primary funnel for product feedback. Gather insights from branch staff and customers regarding Moniepoint’s apps/terminals and relay them to HQ Product Managers. CX Standardization: Monitor Net Promoter Scores (NPS) and Customer Satisfaction (CSAT) across the region. intervene immediately in branches showing a decline in service quality. Tech Enablement: Ensure branch staff are effectively migrating customers to digital channels (Self-service adoption), reducing the cost-to-serve per customer.
• Administration & Talent Management Leadership Development: Mentor individual Branch Managers. create succession plans and identify high-potential talent within the region. Resource Allocation: Dynamically move staff or resources between branches based on volume spikes or leave requirements. Facility Governance: oversee facility contracts and vendor performance (security, cleaning, maintenance) for the entire region to ensure economies of scale and quality.

Qualifications

• Education & Experience Education: Bachelor’s degree in Finance, Business Administration, or Operations Management. (MBA or professional certification like PMP/Six Sigma is strongly desired). Experience: Minimum of 5+ years in Banking Operations, with at least 3 years managing multiple branches/sites (Area Manager or Cluster Manager level). Industry Background: Experience in a Bank Outfit is mandatory for operational rigor, but exposure to Retail/FMCG or Fintech operations is a strong plus.
• Skills & Competencies Financial Acumen: Strong ability to read, analyze, and manage P&L statements, budgets, and variance reports. Data Literacy: Proficiency in data analysis tools (Excel, Power BI, Tableau). Ability to interpret complex data sets to drive decision-making. Strategic Thinking: Ability to move beyond day-to-day issues to planning quarterly and annual operational strategies. Change Management: Experience leading teams through technological changes or process re-engineering.

Key Performance Indicators (KPIs)

• Regional P&L: Achievement of revenue targets vs. OpEx budget.
• Operational Efficiency: Reduction in average customer wait times and error rates across the cluster.
• Digital Migration: % of branch customers successfully converted to self-service/digital channels.