Jobs at Montaigne Place

Job Responsibilities
E-commerce Operations & Platform Management:

• Manage daily operations of all e-commerce platforms (owned and third-party), ensuring uptime, accuracy of listings, pricing, promotions, and content.
• Ensure products, services, SKUs, and digital catalogs are correctly set up, updated, and optimized across all e-channels.
• Monitor platform performance, site availability, checkout flow, and user experience, escalating issues promptly for resolution.
• Coordinate with IT, vendors, and third-party partners to resolve platform or infrastructure-related issues.

Order Fulfilment & Inventory Coordination:

• Oversee end-to-end order processing, fulfillment, returns, and cancellations to meet agreed service level timelines.
• Work closely with warehouse, logistics, and store teams to ensure optimal inventory allocation for e-commerce channels.
• Track stock availability, out-of-stock risks, inventory turns, and restocking timelines.
• Monitor and reduce product returns, delivery delays, and fulfillment errors.

Performance Tracking & Analytics:

• Track and report e-commerce KPIs including sales volume, order value, conversion rates, cart abandonment, returns, fulfillment timelines, and customer satisfaction.
• Support forecasting and variance analysis by providing accurate operational data and insights.
• Conduct regular e-channel analytics to identify performance gaps, operational bottlenecks, and improvement opportunities.
• Prepare weekly and monthly operational performance reports for the Head of E-commerce & Innovation.

Customer Experience & Service Excellence:

• Ensure consistent and high-quality customer experience across all e-commerce touchpoints.
• Monitor customer feedback, complaints, NPS scores, and satisfaction indices, driving corrective actions where required.
• Work with customer service teams to improve response times, resolution rates, and overall service quality.

Marketing & Campaign Execution Support:

• Support execution of online promotions, campaigns, product launches, and digital marketing initiatives.
• Ensure operational readiness for campaigns (inventory availability, platform configuration, fulfillment capacity).
• Track campaign-related operational metrics such as traffic, conversion, and order fulfillment efficiency.

Process Improvement & Compliance:

• Identify opportunities to improve e-commerce operational processes, workflows, and cost efficiency.
• Implement standard operating procedures (SOPs) for e-commerce operations and fulfillment.
• Ensure compliance with internal policies, partner SLAs, and regulatory requirements.

People Management & Capability Development:

• Supervise and coordinate e-commerce operations staff, ensuring clear roles, KPIs, and performance expectations.
• Support training, coaching, and on-the-job development of team members.
• Monitor staff performance, engagement levels, and skills gaps, escalating development needs as required.
• Ensure timely completion of appraisals and performance reviews for direct reports.

Qualifications

• Interested candidates should possess a Bachelor's Degree with 3-5 years experience.

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Job Summary 

• Internal Auditors work independently of any single department at a company to act as an impartial judge of company behaviors.
• Their main role is to provide risk management support and to optimize efficiency by identifying possible noncompliance or sources of waste.
• They tend to work most closely with accounting materials, but may also audit other aspects of a business such as operational efficiency, employee review processes, information technology systems and legal liability. Internal Auditors study company policies then compare the written rules to actual business activities.
• They recommend ways to improve procedures or align them more closely with company goals.

Skills and qualifications
Internal Auditors typically have certain skills that will make them successful in their role, including:

• Strong communication skills to work with Accountants and other coworkers
• Excellent attention to detail to review large amounts of data and numbers
• Exceptional mathematical skills to verify entries
• Good critical-thinking skills to gather all of the available data and make informed decisions
• Excellent research skills to find all related information needed
• Proficiency in accounting software and spreadsheets.