Job Openings at Jumia Nigeria

Department: Services - Logistics

Job Objective

• Jumia Services is the Logistics Marketplace company of Jumia.
• The mission of Jumia Services is to create a connected and integrated network of service providers, which addresses in the best cost/quality ratio, the needs of millions of sellers and customers of Jumia.
• On-Demand Services known as Jumia Foods is currently looking for talented Dispatch Operators who will coordinate logistics for food delivery.
• You will have the opportunity to connect with customers, assist in route planning and monitoring, and handle customer complaints.

Responsibilities 

• Scheduling Riders in <1mins
• Assigning and re-assigning orders to free riders on the UN web portal
• Reassign riders within clusters/ hubs
• Follow up on partners’ dispatcher to ensure no idle time for free riders.
• Follow up/ monitoring Delayed order on Urban Ninja
• Resolve Riders complaints via phone, email, chat channels with functional teams (Customer service, Vendor Ops team).
• Escalating to the appropriate department such as Vendor Ops on restaurant issues & customer service on customer’s issues.
• Attempt to persuade customers to reconsider cancellation.
• Ensuring proper Education and communication are disseminated among riders in the community.

Qualifications & Experience

• 3+ Years experience in various fields of Customer Service, Supply chain.
• Process-oriented, well-organized with a high level of attention to detail.     
•  Excellent analytical ability: the ability to leverage analytical work into action-oriented reporting and plans of action.
• Ability to articulate the right findings using the data.
• Advanced knowledge in the following computer programs: Word, Excel, and PowerPoint.
• Excellent Communication skills & flexibility to work in different environments.
• Detail-oriented personality.
• Strong people leadership
• Team player
• Good reporting and presentation skills with a keen eye for detail
• Personal drive with a sense of urgency and an ability to demonstrate a strong commitment to managing initiatives to a successful conclusion
• ​Experience or high level of comfort in logistics operations.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Department: Marketing - Advertising

Responsibilities

• Developing and sustaining solid relationships with key clients that bring in the most income for the company
• Actively signing up new accounts to improve portfolio and drive the monetization agenda
• Communicating and collaborating with the design, marketing, commercial, and logistics teams to ensure that key clients’ needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Grow revenue, education and solution adoption with Key Accounts and Partners
• Optimize campaigns and identify programmatic ways to do this at scale
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
• Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
• Gather clients and partner feedback to enhance ad products and the customer experience
• Deliver consultative support and up-to-date education on our Jumia products and Services
• Spot trends and business growth potential.

Required Skills & Qualifications

• University Degree and/or Master's Degree or equivalent experience
• 2/3+ years previous experience in agency account management or consulting
• Exceptional communication and presentation skills
• Strong team-working skills, ability to adapt to a fast-paced, work environment with a passion for making an impact
• High level of comfort presenting key client issues in an effort to be the customer advocate at Jumia Advertising
• Identify and leverage trends within the industry of expertise/focus
• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
• Ability to effectively prioritize tasks and manage time, even under high demand
• Client management experience is an advantage.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

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Department: Marketing - Advertising

Job Objective 

• As Advanced Seller Key Account Manager for Jumia Nigeria, you will be responsible for growing & managing existing
• Jumia Advertising clients as well as the acquisition of new leads.

Key Responsibilities

• Grow revenue, education and solution adoption with Clients and Agencies
• Planning of Jumia Advertising campaigns for clients including campaign strategy negotiations & execution
• Liaising with cross-functional teams
• Responsible for driving campaign KPIs through the day to day campaign optimization and regular alignment with both ad ops, key account managers and client campaign KPIs
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
• Operate as the lead point of contact for all matters specific to your client/agency portfolio, including escalation and troubleshooting to resolve agency issues
• Gather clients and partner feedback to enhance Jumia Advertising Performance and the customer experience
• Deliver consultative support and up-to-date education on our Jumia Advertising services
• Identify and leverage trends within the industry of expertise/focus and spot opportunities to grow the business.

Minimum Qualifications

• University Degree and/or Master's Degree or equivalent experience.
• 2/3+ years previous experience in agency account management or consulting
• Exceptional communication and presentation skills
• Strong team-working skills, ability to adapt to a fast-paced, work environment with a passion for making an impact
• High level of comfort presenting key client issues in an effort to be the customer advocate at Jumia Advertising
• Client management experience is an advantage.

Job Requirements:

• Passionate about online advertising, marketing, data, analytics, and technology
• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
• Ability to effectively prioritize tasks and manage time, even under high-demand
• Great attention to details
• Outstanding interpersonal and communications skills (written, spoken, listening)
• Ability to communicate effectively with Partners and Management
• Action and results-driven
• Well-organized / structured
• Positive attitude and can-do spirit
• Proactive and sense of responsibility.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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Department: Services - Logistics

Job Objective  

• The Logistics Manager will oversee, material handling, transportation, delivery and return collections.
• The Logistics Manager will prepare worker schedules and ensure distribution, delivery and last-mile workers follow safety rules.

Key Responsibilities
Logistics Management:

• Managing day to day operations
• Challenging established processes and implementing new processes to adapt to the fast growth of Jumia Services clients
• Finding creative and innovative ways to offer a better customer experience
• Fully understanding our information system and working with our IT team to roll out new developments
• Working closely with the Jumia Services central team to share and implement global best practices
• Managing relationships with clients and partners (Third-party logistics partners) 
• Responsible for the logistics P&L
• Responsible to meet the logistics targets and KPIs including quality of customer experience.

Required Qualifications & Experience 

• A completed Master's Degree from an accredited university;
• Degree in Engineering,
• Operations, Supply Chain or MBA preferred
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• 10 years with 2+ years direct management experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatively consulting / banking. 

We offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.