Direct Sales Agent (DSA) at Human Capital Partners (HCP)

About the Role

• We are looking to expand its nationwide sales network.
• The Direct Sales Agent (DSA) will be responsible for driving customer acquisition, activation, and transaction volume (TPV) within assigned territories.
• The role focuses on generating real usage, repeat transactions, and revenue growth, while maintaining a high level of professionalism and representing the company’s brand effectively.
• This is a field-based, performance-driven role within a structured, high-performance sales network.

Key Responsibilities
Customer Acquisition & Activation:

• Identify, engage, and onboard new customers in assigned locations and communities
• Drive the end-to-end customer journey: awareness → onboarding → activation → repeat usage
• Support customers in completing first transactions and ongoing usage
• Leverage local networks to increase product visibility and adoption

Revenue & Transaction Growth (TPV):

• Drive consistent transaction volume and revenue generation
• Focus on quality sign-ups that convert into active users
• Contribute to overall funnel growth and conversion efficiency

Sales Performance Execution & Conversion Excellence:

• Deliver structured and consistent sales pitches
• Identify high-value prospects and prioritize conversion opportunities
• Apply objection handling and closing techniques effectively
• Execute daily field sales activities including prospecting, follow-ups, and community outreach

Product Knowledge, Customer Education & Support:

• Develop a strong understanding of company products (payments, virtual cards, everyday use cases)
• Educate customers on product features, value propositions, and onboarding steps
• Complete all structured onboarding training, including asynchronous modules, live sessions, quizzes, and post-training reinforcement

Reporting, Compliance & Professional Conduct:

• Track and report leads, onboarding, activation, and transaction activities accurately
• Submit timely daily/weekly reports
• Comply with AML, KYC, fraud prevention, and regulatory requirements
• Maintain professionalism and brand representation
• Meet performance standards; continued engagement depends on results

Qualifications & Experience

• Minimum OND / HND / BSc in any discipline (higher qualifications are an advantage)
• 1–3 years of sales experience (fintech, FMCG, telecoms, or field sales preferred)
• Proven ability to meet or exceed sales and/or revenue targets
• Experience in customer onboarding and activation is an advantage
• Strong interpersonal, communication, and negotiation skills
• Basic understanding of financial services is a plus
• Ability to work independently in a target-driven, field-based environment

Critical Competencies:

• Persuasion, negotiation, and closing skills
• Customer engagement and relationship-building ability
• Commercial mindset with focus on revenue and TPV
• Resilience, persistence, and results-driven approach
• Strong communication, storytelling, and interpersonal skills
• Ability to simplify complex financial products for customers
• Digital literacy (smartphone, apps, reporting tools)
• Integrity, accountability, and professionalism
• Confidence and positive attitude
• Strong presence and influence in local communities
• Adaptability in a fast-paced, target-driven environment.