Pharmacist at Ibizza Pit Hotels & Suites Limited

Job Summary

• We are seeking a qualified and detail-oriented Pharmacist to join our team.
• The ideal candidate will be responsible for dispensing medications, providing professional patient counseling, ensuring regulatory compliance, and supporting daily pharmacy operations.
• The pharmacist will also collaborate with healthcare professionals to optimize treatment outcomes while maintaining high standards of customer service and operational efficiency.

Key Responsibilities
Dispensing & Patient Care:

• Accurately dispense prescription and over-the-counter medications.
• Verify prescriptions for accuracy, legality, and completeness.
• Provide professional counseling to patients on medication use, dosage, side effects, and drug interactions. Conduct medication therapy management (MTM) and follow-up consultations.
• Deliver basic health services including immunizations, BP checks, blood sugar checks, and wellness counseling.

Clinical & Technical Duties:

• Review prescriptions for therapeutic compatibility and contraindications.
• Document all clinical interventions in compliance with pharmacy standards. Ensure safe storage, handling, and disposal of drugs, especially controlled substances.

Operational Management:

• Oversee daily pharmacy operations and ensure adherence to regulatory requirements.
• Maintain proper documentation, patient records, and financial records.
• Manage pharmacy inventory: stock control, ordering, expiry monitoring, and product availability.
• Supervise and guide pharmacy technicians and support staff. Ensure the pharmacy environment meets safety, hygiene, and quality standards.

Regulatory & Compliance:

• Ensure full compliance with PCN, NAFDAC, and other regulatory bodies.
• Maintain controlled drug registers and ensure adherence to statutory documentation.
• Keep up-to-date with new drugs, regulations, and therapy guidelines.

Key Performance Indicators (KPIs)
Operational KPIs:

• Prescription Accuracy Rate:98%+ accuracy with zero dispensing errors.
• Customer Wait Time: Average dispensing/processing time under 10 minutes.
• Inventory Accuracy: Stock variance not exceeding 3% monthly.

Customer Care KPIs:

• Patient Counseling Rate: Minimum 90% of patients receive counseling.
• Customer Satisfaction Score: Minimum 85% positive patient feedback.
• Return-Patient Rate: At least 75% repeat customer rate monthly.

Regulatory KPIs:

• Compliance Score:100% adherence to PCN/NAFDAC standards.
• Documentation Accuracy: Zero regulatory penalties for controlled drug handling.

Revenue & Business Growth KPIs:

• Support monthly revenue targets through effective product recommendations.
• Maintain product availability with minimal stockouts (<5% monthly).

Qualifications & Requirements

• Bachelor of Pharmacy (B.Pharm) from an accredited institution.
• Valid license from the Pharmacists Council of Nigeria (PCN).
• 2 - 4 years post NYSC experience in retail or community pharmacy. Strong knowledge of medications, drug interactions, and therapeutic classes.
• Excellent communication, customer service, and counseling skills.
• Ability to manage inventory and supervise pharmacy support staff. Proficiency in pharmacy management systems is an added advantage.