Jobs at SENCE Nigeria

Job Description

• The chosen candidate will act in this capacity for our company or for the clients we outsource this service to.
• S/he will be the first point of contact for our clients and for their customers as well, will handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues customers experience.

Duties and Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Building loyalty to ensure long-term client retention, sustainable relationships and trust with customer accounts through open and interactive communication
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can provide accurate, valid and complete information.
• Going the extra mile to engage customers
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Requirements

The requirements listed below are representative of the Knowledge, Skill and/or ability required to perform this job satisfactorily

• Proven customer support experience (Minimum of 2 years experience)
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Assertiveness and Problem solving skills
• Confidence, empathetic, proactive and resilient
• Excellent interpersonal skill and relationship building
• Ability to multitask, prioritize, and manage time effectively

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Job Summary

• Our Client is looking for a competent professional who will be responsible for the day-to-day administration and management of facilities, including general administration and maintenance of head office and other offices.
• Responsible for contracting and arranging maintenance and repair services as well as facilitating and coordinating repairs, processing of invoices for outside locations and safety requirements.
• Assist in managing supplies of furniture and equipment. 

Key Duties and Responsibilities

• To investigate and respond promptly to any reports of faults, breakdowns to office equipment and oversee work done.
• To arrange for general maintenance of office equipment, fixtures and fittings as necessary.
• To assist the HGIS in managing and monitoring the effectiveness of service level agreements.
• To arrange for servicing and maintenance of vehicles (e. g pooled, attached and status cars) and ensure it complies to requirements.
• To inspect head office and other locations to determine need for repairs or renovations.
• To process approvals for vehicle purchases, statutory registrations and fees for vehicles, payment of rent and service charges and other government agencies bills for Head office and expatriate apartments. 
• Maintenance/ Repairs of vehicles and maintenance of vehicle records.
• Processing vendor payments for purchases and maintenance.
• To inspect vehicles and supervise drivers.
• To ensure documentation, listing and proper update of the organization’s inventory.
• Office building maintenance and control of access.
• Other duties may be assigned.

Education and Work Experience

• Qualification to degree level in related discipline
• A higher degree and professional qualification
• Project management knowledge
• At least 4 years cognate experience

Skills and behavior

• Excellent skills in computing, numeracy and statistical analysis
• Good verbal, communication and interpersonal skills
• Good organizational skills, ability to prioritize and delegate
• Ability to seek out opportunities for continuous improvement and change
• Ability to ensure high quality standards and customer care are achieved