Customer Success Officer at SENCE Nigeria

Job Description

• The chosen candidate will act in this capacity for our company or for the clients we outsource this service to.
• S/he will be the first point of contact for our clients and for their customers as well, will handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues customers experience.

Duties and Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Building loyalty to ensure long-term client retention, sustainable relationships and trust with customer accounts through open and interactive communication
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can provide accurate, valid and complete information.
• Going the extra mile to engage customers
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Requirements

The requirements listed below are representative of the Knowledge, Skill and/or ability required to perform this job satisfactorily

• Proven customer support experience (Minimum of 2 years experience)
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Assertiveness and Problem solving skills
• Confidence, empathetic, proactive and resilient
• Excellent interpersonal skill and relationship building
• Ability to multitask, prioritize, and manage time effectively