Jobs at Geoaudits

Job Summary

• We are seeking a highly motivated and experienced Customer Service Representative to join our fashion retail store.
• The successful candidate will be responsible for providing excellent customer service to both online and offline customers, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Provide exceptional customer service to both online and offline customers.
• Respond to customer inquiries and concerns via phone, email, chat, and social media channels.
• Process orders and returns in a timely and accurate manner.
• Resolve customer complaints and issues, providing timely and effective solutions.
• Collaborate with other departments to ensure customer needs are met.
• Stay up-to-date on product knowledge, sales, and promotions.
• Maintain accurate customer records and track customer interactions.

Requirements

• OND or equivalent.
• At least 1 year of experience in customer service, preferably in the fashion retail industry.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Flexibility to work varied shifts, including evenings and weekends.
• Ability to work Monday to Saturday, 9am to 6pm.

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Job Summary

• We are seeking a highly motivated and experienced Fashion Store Manager to oversee the sales, deliveries, and day-to-day operations of our fashion retail store.
• The successful candidate will be responsible for managing a team of sales representatives and customer service staff, ensuring exceptional customer service, driving sales, and achieving revenue targets.

Responsibilities

• Oversee the sales floor, monitor sales activity, and ensure the store meets or exceeds daily, weekly, and monthly sales targets.
• Manage a team of sales representatives and customer service staff, providing coaching and guidance to improve performance and ensure exceptional customer
• Maintain accurate records of inventory levels and ensure timely and accurate delivery of new merchandise and customer orders.
• Monitor expenses and control costs to ensure
• Develop and implement strategies to drive sales and increase customer loyalty.
• Create and maintain a positive work environment that fosters teamwork, creativity, and a culture of excellence.
• Ensure compliance with company policies and procedures, including safety and security protocols.
• Provide regular reports on store performance to senior management.

Requirements

• Bachelor's Degree or HND in Business Administration or a related field.
• At least 3 years of experience in a retail management role, preferably in the fashion industry.
• Strong leadership, communication, and interpersonal
• Proven ability to drive sales and achieve revenue
• Excellent organizational and time management skills.
• Ability to work Monday to Saturday, 9am to 6pm.