Customer Service Representative at Geoaudits

Job Summary

• We are seeking a highly motivated and experienced Customer Service Representative to join our fashion retail store.
• The successful candidate will be responsible for providing excellent customer service to both online and offline customers, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Provide exceptional customer service to both online and offline customers.
• Respond to customer inquiries and concerns via phone, email, chat, and social media channels.
• Process orders and returns in a timely and accurate manner.
• Resolve customer complaints and issues, providing timely and effective solutions.
• Collaborate with other departments to ensure customer needs are met.
• Stay up-to-date on product knowledge, sales, and promotions.
• Maintain accurate customer records and track customer interactions.

Requirements

• OND or equivalent.
• At least 1 year of experience in customer service, preferably in the fashion retail industry.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Flexibility to work varied shifts, including evenings and weekends.
• Ability to work Monday to Saturday, 9am to 6pm.