Jobs at FMR AGENCY

Job Description

• We are seeking a professional and customer-focused Customer Service Representative to join our team.
• The ideal candidate must have excellent communication skills, be computer literate, and possess strong problem-solving abilities to deliver outstanding customer support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Resolve customer complaints promptly and professionally.
• Maintain accurate customer records using CRM software.
• Update and manage customer data in spreadsheets.
• Follow up on customer requests to ensure timely resolution.
• Collaborate with internal teams to improve customer satisfaction.
• Prepare customer service reports when required.

Requirements
Education:

• Candidates should possess an OND / HND / B.Sc. in a relevant field.

Experience:

• Minimum of 2 years experience as a Customer Service Representative.
• Proficiency in CRM software.
• Strong knowledge of Microsoft Excel/Google Sheets and spreadsheet management.
• Computer literate with good knowledge of common office applications.

Skils:

• Excellent written and verbal communication skills.
• Strong command of the English language and good linguistic skills.
• Excellent interpersonal, organizational, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.

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Key Responsibilities

• Conduct skin assessments to understand client concerns and assist in developing customized treatment plans (training provided).
• Perform non-invasive spa treatments such as facials, body massage, body polish, microdermabrasion, chemical peels, LED therapy, body contouring, and skin tag removal (hands-on training provided where required).
• Provide beauty services including laser hair removal, waxing, spray tanning, manicures, and pedicures.
• Educate clients on skincare routines, recommend suitable products, and assist with upselling treatments and products.
• Maintain high standards of hygiene, cleanliness, and organization of treatment rooms and equipment.
• Accurately manage client bookings, records, and treatment notes.

Requirements

• Minimum of SSCE / OND qualification.
• Formal certification or diploma in Cosmetology, Beauty Therapy, or a related field is an advantage but not compulsory, as training will be provided for suitable candidates.
• Prior experience as a Spa or Beauty therapist is a plus but not mandatory.
• Manicure and pedicure experience is an added advantage.
• Strong interest in beauty, skincare, and wellness services.
• Excellent communication and interpersonal skills with a warm and professional demeanor.
• Willingness to learn, grow, and thrive in a luxury, fast-paced, and team-oriented environment.
• Good organizational and time management skills.

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Job Summary

• We are seeking an experienced Human Resource Officer to support the day-to-day Human Resource operations of our client in the pharmaceutical industry.
• The ideal candidate will be responsible for recruitment, onboarding, employee records management, staff relations, and ensuring compliance with company policies and labor regulations.

Key Responsibilities

• Coordinate recruitment activities, including job postings, screening, and interview scheduling.
• Facilitate onboarding and maintain accurate employee records and documentation.
• Respond to employee inquiries and support staff relations activities.
• Assist in organizing training and employee engagement initiatives.
• Coordinate performance appraisal processes and maintain related records.
• Ensure compliance with company policies and employment regulations.
• Support general Human Resource administrative activities and prepare Human Resource reports.

Requirements
Education:

• Bachelor's Degree in Human Resources, Business Administration, or a related field.

Experience:

• Minimum of 2 years' experience in an Human Resource role.

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Key Responsibilities

• Maintain accurate financial records
• Prepare daily and monthly financial reports
• Monitor expenses and account reconciliations
• Assist in preparing budgets and financial statements
• Ensure proper documentation of transactions
• Support other accounting and administrative tasks

Requirements

• B.Sc. Degree in Accounting, Finance, or any related field
• Previous accounting experience is preferred
• Good numerical and analytical skills
• Proficiency in Microsoft Excel and accounting tools is an advantage
• Must be detail-oriented and organized
• Strong communication and interpersonal skills.

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Key Responsibilities

• Receive, inspect, and properly store incoming goods and materials.
• Organize and arrange stock in the warehouse for easy access and proper inventory control.
• Assist with loading and unloading goods.
• Pick, pack, and prepare items for delivery or distribution.
• Conduct routine stock counts and report inventory discrepancies.
• Maintain accurate records of stock movement.
• Ensure the warehouse is kept clean, organized, and safe at all times.
• Report damaged, missing, or expired items to management.
• Follow company procedures for inventory handling and storage.

Requirements

• Interested candidates should possess an SSCE qualification with 0-2 years experience.
• Previous experience in a warehouse, inventory, logistics, retail, or a related role is an added advantage.
• Basic knowledge of inventory management and stock control.
• Good organizational and time-management skills.
• Attention to detail and accuracy in handling stock.
• Ability to work independently and as part of a team.
• Honest, reliable, and responsible.
• Basic computer knowledge is an added advantage.