Latest Jobs at Spytrac Telematics Company

Location: Ikeja, Lagos

Job Description

• Managing incoming calls and customer service inquiries
• GenerateSales lead that would develop into new customers
• Identifyand assesscustomers need to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales target and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Requirement

• Candidates should possess Bachelor's degree with 0-2 years work experience.

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Location: Ikeja, Lagos

Job Description

• Provide support to Sales and Business Development Team in deliverables and project timelines as required, in relation to service solutions and technology. Including porting and implementation for 3rd party products;
• Foster relationship with installation team members
• Provide input to the Sales and Business Development Team planning initiatives and strategies particularly in regards to providing your expertise on tracking solution and services.
• Successfully understand the platform and/or solution being developed/enhanced, to be able to troubleshoot potential issues and articulate requirements to the entire Company’s team;
• Logging and resolving customer issues
• Customer correspondence including documentation of user guides and other resources
• Escalation and reproduction of technical issues for the installation team
• QA tasks and technical documentation
• Administration of tracking platform
• Asset and personnel monitoring

Requirements

• BSc. or HND Computer Science or Information Technology, not more than 27yrs.
• 0 - 1 year experience.
• Basic Knowledge of programming.
• Exceptional attention to detail to ensure that nothing is overlooked.
• Sound level in MS Office software (i.e. Word, Excel and PowerPoint.
• Demonstrated initiative and ability to be productive without supervision.
• Good communication skills.
• Good organizational skills with ability to prioritize and meet deadlines under pressure.
• Ability to quickly grasp and understand new tasks and ideas.
• Possess a strong desire for self-improvement and advancement.
• Possess a strong and active interest in IT.

Salary
N30,000 - N40,000 monthly.