Jobs at Bliss Legacy Limited

Job Description

• A Customer Service Officer, / Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Skills:

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

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Job Description

• Diligently keep a systematic check on the company’s spending to improve organizational efficiency.
• Prepare balance sheets and audit statements.
• Prepare all documents related to finance.
• Conduct and attend regular meetings with senior management to share financial findings.
• collating, checking and analysing spreadsheet data
• examining company accounts and financial control systems
• gauging levels of financial risk within organisations
• checking that financial reports and records are accurate and reliable
• ensuring that assets are protected
• identifying if and where processes are not working as they should and advising on changes to be made
• preparing reports, commentaries and financial statements
• liaising with managerial staff and presenting findings and recommendations
• ensuring procedures, policies, legislation and regulations are correctly followed and complied with.

Key Skills

• Meticulous attention to detail.
• A strong aptitude for maths.
• Excellent problem-solving skills.
• A keen interest in the financial system.
• Ability to work to deadlines, under pressure.
• Ability to work on your own initiative and as part of a team.
• Strong IT skills.
• Excellent interpersonal and communication skills, including good presentation and report writing skills.